...org/journal/ti) Case Study on Tacit Knowledge Management Systems within X Company* Jiangping Wan1,2, Ming Zeng1, Yahui Zhu1 2 School of Business Administration, South China University of Technology, Guangzhou, China Institute of Emerging Industrialization Development, South China University of Technology, Guangzhou, China Email: scutjsp@126.com, zm656690@qq.com, zhuyahui0819@qq.com Received February 12, 2013; revised March 29, 2013; accepted April 6, 2013 1 Copyright © 2013 Jiangping Wan et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT Case study on tacit knowledge management system within X company includes the design of tacit knowledge management system (the recognition and acquisition of tacit knowledge), mechanisms (the factor analysis for the transition and sharing of tacit knowledge) and implementation (the sharing enterprise culture build, the effective incentive mechanism construct and the organization structure design). The evaluation system is established based on critical success factors (the recognition capability, the sharing standard, the sharing mechanism of tacit knowledge). The purpose of study is to improve tacit knowledge management system within enterprise. Keywords: Explicit Knowledge; Tacit Knowledge; Knowledge Conversion; Tacit Knowledge Management Systems; Case Study 1...
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...Records Management Journal Records management myopia: a case study Stewart Hase Julian Galt Article information: Downloaded by Universiti Teknologi MARA At 06:47 09 July 2016 (PT) To cite this document: Stewart Hase Julian Galt, (2011),"Records management myopia: a case study", Records Management Journal, Vol. 21 Iss 1 pp. 36 - 45 Permanent link to this document: http://dx.doi.org/10.1108/09565691111125099 Downloaded on: 09 July 2016, At: 06:47 (PT) References: this document contains references to 36 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 3432 times since 2011* Users who downloaded this article also downloaded: (2014),"The impact of information culture on information/records management: A case study of a municipality in Belgium", Records Management Journal, Vol. 24 Iss 1 pp. 5-21 http://dx.doi.org/10.1108/ RMJ-04-2013-0007 (2012),"The contribution of records management to good governance", The TQM Journal, Vol. 24 Iss 2 pp. 123-141 http://dx.doi.org/10.1108/17542731211215071 (2010),"What will be the next records management orthodoxy?", Records Management Journal, Vol. 20 Iss 3 pp. 252-264 http://dx.doi.org/10.1108/09565691011095283 Access to this document was granted through an Emerald subscription provided by emerald-srm:484904 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose...
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...Portada Management information systems managing the digital firm Part One. Organizations, Management, and the Networked Enterprise ....1 Chapter 1. Managing the Digital Firm ....2 Opening Case: DaimlerChrysler's Agile Supply Chain ....3 1.1 Why Information Systems? ....4 Why Information Systems Matter 4 • How Much Does IT Matter? 6 • Why IT Now? Digital Convergence and the Changing Business Environment ....7 1.2 Perspectives on Information Systems ....13 What Is an Information System? ....13 Windows on Organizations: Cemex: A Digital Firm in the Making ....14 Window on Technology: UPS Competes Globally with Information Technology ....17 It Isn't Just Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing...
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...Management Information Systems MANAGING THE DIGITAL FIRM Kenneth C. Laudon New York University f Jane P. Laudon Azimuth Information Systems PEARSON feerttifie tall Pearson Education International Brief Contents Part One Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project Organizations, Management, and the Networked Enterprise 1 Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165 Part Two Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project Information Technology Infrastructure 167 IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351 Part Three Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project Key System Applications for the Digital Age 353 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508 Part Four Chapter 13 Chapter 14 Chapter 15 Part Four Project Building and Managing Systems 509 Building Systems 510 Project Management:...
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...1. Three distinctive approaches to knowledge management at Toyota The automobile industry is one that is very competitive, one method of increasing market share is by staying ahead of competition through exploitation of new knowledge to deliver more efficient processes or products (Chaston, 2004). Focusing on “ The Toyota Way” case study, three distinctive approaches have been discussed below; Metanational Company; . Toyota’s attitude of learning local and acting global describes the true meaning of being a metanational organization. Through this Toyota is able to understand local needs and wants and keep strong relationships with local suppliers to sustain competitive advantages. A Metanational describes firms that creates advantages on a worldwide scale instead of being limited to the “Home-Country” (Doz et al,1997).Such organizations understand the advantages of learning from different industries and keeping relationships with suppliers strong to sustain competitive advantage. The recession, the maturity of the Japanese industry and the opportunity in emergent markets has all contributed to the creation of Toyota as a metanational organization. The essence of this manifestation is its ability in accessing, melding, and leveraging distant capabilities and market knowledge Doz et al, 1997). Additionally Doz et al (1997) explain that in most companies important knowledge resides in the workplace; factory floors, within sales etc. Therefor by employing local talents to...
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...UK Harry.Scarbrough@wbs.ac.uk Robert Davison City University of Hong Kong isrobert@cityu.edu.hk Abstract This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand “why” and “how” these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners. Keywords: Critical Failure Factors, ERP Implementation, ERP Life Cycle. 1. Introduction An ERP system is an integrated software solution, typically offered by a vendor as a package that supports the seamless integration...
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...SAUSSUREA (ISSN: 0373-2525) Vol. 3(3), PP: 224-235, 2015 RESEARCH ARTICLE THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION 1. Bahareh Behdadmanesh and 2.Mansur Amini Lari 1. Department of Management, Fars Science and Research Branch, Islamic Azad University, Fars, Iran 1. Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Fars, Iran 2. Department of Management, Fars Science and Research Branch, Islamic Azad University, Fars, Iran Abstract: Customer relationship management is a marketing strategy, sales and service of integrated line that operates to identify, acquire and maintain customer. CRM is a modern and developed tool for data mining of customer information that is fed by using different connection points of the system and will create a comprehensive view of the customer. This study examines the relationship between customer relationship management in the creation of customers’ knowledge in the banks of the city of Shiraz. Statistic population of this research includes employees in the banks of Shiraz that the questionnaires on the variables of customer relationship management and customer knowledge were distributed among 300 of them as a statistic sample. The reliability of these two questionnaires for the variables of customer relationship management and customer knowledge were acquired 0.934 and 0.880, respectively. For data analysis and testing the hypotheses SPSS software was used. Correlation coefficient...
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...No. 1, June, 2010 2010-023X 103 Abstract—Nowadays the business world is changing at a faster and faster pace. The reasons given for this is globalization, highs information technology (IT) investments and the rapid pace of technological change. Organizations are responding in different ways and at different rates to the wide range of IT based opportunities and pressures. The purpose of this paper is to focus on the effects of IT related organizational changes on the management accounting function and to contribute to the body of knowledge about to what extent IT affects the ability to solve accounting tasks. The relationship between IT and accounting practices was investigated qualitatively using six case studies and we will measure the impact of IT on accountants’ tasks. The findings suggest a tendency for change and the decentralization of accounting tasks. Index Terms—Accounting, Accounting Information Systems, Financial Documents, Information Technology, Management Information System. I. INTRODUCTION Nowadays the business world is changing at a faster and faster pace. The reasons given for this is globalization, highs IT investments and the rapid pace of technological change in combination with escalating costs of research and development (Frishamar, 2002). The role of information technology (IT) has shifted over the last decades (Teng & Calhoun, 1996) to become an important part of how companies manage and control their resources. Organizations...
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...Abstract: While knowledge is increasingly considered to be a key resource for companies, the models for formulating business strategies that explicitly include it as a core component are still lacking. The paper investigates such issues by considering the particular case of computer service companies, which can be seen as Knowledge Intensive Business Services (KIBS) firms connecting the sources of innovation (i.e. large multinationals, research laboratories, universities, etc.) to the individual needs of the local customers. In doing so they operate as mediators between the local cognitive requirements and the more generic knowledge available in the global environment. Since those companies base their competitiveness on the capability to manage knowledge flows among various actors, the formulation of their business strategies requires new approaches that directly focus on knowledge assets and relevant processes. The paper describes the results of a survey involving twenty-one computer service companies located in the Northeast of Italy. The study allows the user to draw useful schemes for the identification of knowledge-based strategies, which can be of use beyond the specific context of investigation. In particular, rather than proposing completely new models for knowledge-based strategic formulations, the paper analyses the way knowledge can be integrated into more traditional strategic frameworks. The assumption is that these approaches can be more comfortable and understandable...
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...Communications of the Association for Information Systems Volume 17 Article 8 2-23-2006 Using the Balanced Scorecard to Achieve Sustained IT-Business Alignment: A Case Study Qing Hu Florida Atlantic University, qhu@fau C. Derrick Huang Florida Atlantic University, dhuang@fau Follow this and additional works at: http://aisel.aisnet.org/cais Recommended Citation Hu, Qing and Huang, C. Derrick (2006) "Using the Balanced Scorecard to Achieve Sustained IT-Business Alignment: A Case Study," Communications of the Association for Information Systems: Vol. 17, Article 8. Available at: http://aisel.aisnet.org/cais/vol17/iss1/8 This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Communications of the Association for Information Systems by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org. Communications of the Association for Information Systems (Volume 17 2006) 181- 204 181 USING THE BALANCED SCORECARD TO ACHIEVE SUSTAINED IT-BUSINESS ALIGNMENT: A CASE STUDY Qing Hu C. Derrick Huang Department of Information Technology & Operations Management Florida Atlantic University qhu@fau.edu ABSTRACT High levels of investments in IT and related products and services by firms over the last several decades produced only mixed results. Research shows that one of the most significant determinants of successful IT investments...
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...Article Title: “Knowledge management practices in healthcare services” Myllarniemi, J., Laihonen, H., Karppinen, H., & Seppanen, K. (November 01, 2012). Knowledge management practices in healthcare services. Measuring Business Excellence, 16, 4, 54-65. Summarization: The purpose of the study is to develop understanding about the role of information and knowledge in healthcare processes and thereby create a basis for practices that would better support the actual service provision. This paper seeks to model and analyze the service processes of two case settings: laboratory and radiology units of a Finnish regional healthcare system. Finnish healthcare is facing many challenges that many other healthcare providers are experiencing today. They are trying to decrease costs but continue to improve their performance especially when the large population of patients is elderly. This article reflects on how important it utilizes knowledge resources and has active knowledge sharing among management. The paper also expresses the need for comprehensive KM initiatives instead of just transferring information. The paper services to answer two research questions, “What kind of challenges and problems are related to the existing knowledge practices and processes?” and “how could the existing knowledge processes and practices be developed in order to support service provision better?” I agree with the paper in that they state “Knowledge management aims to improve organizations effectiveness...
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...1577-8517 Risks and Controls in the Implementation of ERP Systems Severin V. Grabski. Michigan State University, U.S.A. grabski@pilot.msu.edu Stewart A. Leech. The University of Melbourne, Australia saleech@unimelb.edu.au Bai Lu. Colonial Mutual Group, Australia blu@colonial.com.au Abstract. The implementation of ERP systems has been problematic for many organizations. Given the many reports of substantial failures, the implementation of packaged ERP software and associated changes in business processes has proved not to be an easy task. As many organizations have discovered, the implementation of ERP systems can be a monumental disaster unless the process is handled carefully. The aim of this study is to identify the risks and controls used in ERP implementations, with the objective to understand the ways in which organizations can minimize the business risks involved. By controlling and minimizing the major business risks in the first instance, the scene can be set for the successful implementation of an ERP system. The study was motivated by the significance, for both the research and practice communities, of understanding the risks and controls critical for the successful implementation of ERP systems. Following the development of a model of risks and controls, a field study of an ERP system implementation project in an organization was conducted to provide a limited test of the model. The results from the field study provided support for risks and controls identified in the...
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...International Journal of Trade, Economics and Finance, Vol. 1, No. 1, June, 2010 2010-023X Information Technology roles in Accounting Tasks – A Multiple-case Study Maria do Céu Gaspar Alves Abstract—Nowadays the business world is changing at a faster and faster pace. The reasons given for this is globalization, highs information technology (IT) investments and the rapid pace of technological change. Organizations are responding in different ways and at different rates to the wide range of IT based opportunities and pressures. The purpose of this paper is to focus on the effects of IT related organizational changes on the management accounting function and to contribute to the body of knowledge about to what extent IT affects the ability to solve accounting tasks. The relationship between IT and accounting practices was investigated qualitatively using six case studies and we will measure the impact of IT on accountants’ tasks. The findings suggest a tendency for change and the decentralization of accounting tasks. Index Terms—Accounting, Accounting Information Systems, Financial Documents, Information Technology, Management Information System. I. INTRODUCTION Nowadays the business world is changing at a faster and faster pace. The reasons given for this is globalization, highs IT investments and the rapid pace of technological change in combination with escalating costs of research and development (Frishamar, 2002). The role of information technology...
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...Assignment 1 IT521 Decision Support Systems Kaplan University Introduction Decision support system methodologies have existed for almost 50 years, originating in 1965 (Sprague & Watson, 1993). The evolution of what is now more commonly referred to as decision support, sans the ‘systems,’ began with research by Michael Scott Morton (Sprague & Watson, 1993). Decision support can encompass computer systems, or management information systems (MIS), or just work systems that involve people and processes, and the improvement of everyday operations (Sprague & Watson, 1993). What began as an unstructured science of facilitating organizations to make decisions has evolved into newer concepts called automated decision systems (ADS) (Turban, 2011). Decision support systems are used by organizations to facilitate decision-making by management that is either strategic, tactical or operational (Turban, 2011). Within the decision support systems arena, there are three main types of decision support systems: structured, semi-structured and unstructured. By definition, there are 4 phases that evolve in the identification of determining whether a decision support system is unstructured, semi-structured or structured (Turban, 2011). These phases include intelligence, design, choice and implementation (Turban, 2011). In addition, there are five main types used to facilitate the decision-making process within a decision support system model. These include decisions that are driven...
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...BCO1102 Information Systems for Business 2014 Semester 1 Prepared by Paul Darbyshire Prepared by Paul Darbyshire Welcome Welcome to BCO1102 Information Systems for Business for Semester 1, 2014. For the vast majority of you it will be a compulsory unit of study as it is part of the Business Core in all undergraduate Bachelor of Business degrees. The major focus of this unit is on how computer- based information systems can support decision making in organizations and businesses. Those decisions often need to be made by professionals who come from discipline areas you are studying such as accounting, management, information systems or marketing. One of the most important elements of an information system is people, so all of us need to know what role we can play and what role information and communication technologies (ICT) can play in supporting decisions. This unit will look at the theoretical side of information systems as well as personal productivity tools such as spread sheets and databases. In addition we will look at global trends in information systems and in particular the emerging use of Cloud Computing and Social Networking, which is sometimes called Web 2.0. The unit of study requires the textbook Introduction to Information Systems by Rainer, Prince and Cegielski 5th Edition. The textbook is used for the theory and some of the practical work in tutorials. All reading for this subject during the semester is assigned from this textbook. Feedback from previous...
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