...Kudler Fine Foods Ethical Program XMGT/216 May 8, 2011 Kudler Fine Foods Ethical Program In order to build an Ethical Organization Profile it is very important to understand the culture and operations of the business. Kudler Fine Foods is an upscale specialty food provider. Kudler places strong emphasis on quality and the ability to provide one stop shopping for the finest foods across a large spectrum of products. The company currently has three locations that boast 8,000 square feet of retail space which host six specialty departments. Kudler Fine Foods has a fresh bakery, fresh produce, a butcher shop with meat and seafood, packaged foods, cheese and specialty dairy, and most importantly fine wines. The owner, Kathy Kudler, is aware that it is through her customers’ satisfaction that her stores will find success. Kudler connects with its customers with a knowledgeable staff that promises to make the shopping experience delightful and pleasing. While Kudler Fine Foods’ vision is to be the premier gourmet grocery store for savvy customers, Kudler does not ignore their social responsibility, “Kudler Fine Foods uses only the finest organic ingredients. Whenever possible, we purchase local produce from organic farmers. We use unbleached flour in our bakery goods and we don’t add unnecessary preservatives to our products. Food is rotated from the shelves on an ongoing basis. Those items that are still in “good” condition are donated to local homeless shelters and food...
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...Service Request Kudler Fine Foods BSA/310 11/20/2011 Service Request There are different benefits and consequences that come with having a Frequent Shopper Program. These next few paragraphs will assist in understanding some of the benefits and consequences. In addition, will describe some of the legal, ethical, and information security concerns. Legal Kudler Fine Foods, being a small business has the potential to have many risks with legal issues. There is the issue of personal information; this would mean this small business would need to hire workers to keep all personal information of a customer safe. The potential loss of a customer’s personal information, whether the loss of information is internally or external there is a potential of serious crime to be committed, such as identity theft. This could become a serious threat to this small business because if identity theft occurs and it is known by the customer that the personal information was obtained from this small business. This would mean that the customer would have good ground to sue this small business. This could also lead to a loss of customers that already buy goods from this small business as well as a loss of potential customers. This could be devastating for Kudler Fine Foods because it is a small business, the legal fees and the potential money loss for being sued. Ethical The ethical part of Kudler Fine Food in this Frequent Shopper Program could be connected...
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...| Current Ethical Issue | | XMGT 216 | | 1/15/2012 | | A discussion about organizational ethics and values is as old as organizations themselves. With the magnitude of scandals that has come to surface over the years about unethical behaviors of corporate leadership, it is important that companies excel in achieving values-based organizations and leadership, as well as ethical codes of conduct. Ethics is defined as, the rules of conduct recognized in respect to a particular class of human actions or a particular group, or culture. The Kudler Fine Foods is type of market that can offer people many different things. Things such as gourmet breads, cheeses, and of course their wine. All of these wonderful things have come from around the country. Kathy Kudler founded the store in 1988 and it has been very successful and they have even opened two more stores. Though as any other small business they also have their ups and downs too. Things that have to do with the economy and even ethically. The Kudler Fine Foods is transforming its produce to carry organically grown produce. Kudler Fine Foods is an upscale specialty food store located in San Diego, California that was created by Kathy Kudler. What started out as a small endeavor has grown into three stores throughout the San Diego metropolitan area. The three stores are located within existing shopping centers and contain the following departments: bakery and pastries, meat, produce, cheese and...
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...Kudler Fine Foods Frequent Shopper Program Security Concerns Kudler Fine Foods is an upscale food specialty store with three locations in the San Diego metropolitan area. The needs of the customers and overall satisfaction is the main mission that Kudler strives to uphold. Kudler Fine Foods has experienced significant growth and is now focused on expanding services, improving the efficiency of its operations and increasing the consumer purchase cycle as a means to increasing the loyalty and profitability of its consumers (Apollo Group Inc., 2013). Kudler must first review the legal, ethical, and security concerns as well as any financial concerns contained within the cost of this new Frequent Shoppers Program. Legal Considerations In creating this new program, Kudler must first address any Legal issues with this new system. Protecting the customers’ privacy rights must first be researched and taken into consideration. In obtaining customer information that could be used to personalize marketing campaigns, recommendations and discounts, Kudler will need to understand that the customer must be balanced against the individual's need for privacy. In collecting the information, Kudler must fully disclose what information is collected and how it will be used by Kudler and possible third party vendors, so the customer's informed consent can be secured. Adhering to the Privacy Act of 1974, Kudler “shall not disclose any record which is contained in a system of records by any means...
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...Individual Service Request: Kudler Fine Foods Austin Okoh-Esene University Of Phoenix BSA 310 January 20, 2014 Ed Ruppel Kudler Fine Foods would like to start a program called the Kudler Fine Foods Frequent shopper program. This program will be different than other supermarket programs. Kudler Fine Foods will be offering their customers an experience that is based on loyalty points, but give customers perks such as high-end gifts, airline tickets and specialty foods and wines. The supermarket’s new initiative tracks customer behavior would be based on their purchase patterns and provides customers with new high-value incentives to shop with Kudler Foods. Kudler Fine Foods new program can help the company increase revenues to the business, but they will have to address the potential legal, ethical, and information security concerns that are related to the new business initiative. Since a significant part of the program involves storing customer information, Kudler Fine Foods will need to invest their capital to have a robust information security database to protect their customers from potential hackers. The supermarket brand will also need to create more stringent ethical policies for their employees to follow due to the increase critical information that would be voluntarily given to Kudler Fine Foods staff by their customers. The legal ramifications can easily be tied in along with the ethical concerns. The risk of having stored data that were to be compromised by...
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...Kudler Fine Foods Shopper Awards Program Kudler Fine Foods is an elite specialty grocery retailer shopping the world providing customers with the finest products available. June 18, 1998 Kathy Kudler opened the first Kudler Fine Foods store in Southern California. Kudler Fine Foods mission: “Our selections, coupled with our experienced, helpful and knowledgeable staff, merge to offer each customer a delightful and pleasing shopping outing.” The rapid growth and working to always improve efficiency in its operations founder, Kathy Kudler, looking to always improve the customers shopping experience decided to add a marketing awards program. A marketing awards program helps organizations track customer behavior by giving various incentives to shoppers increasing annual purchasing of customers (JPS, 2009). This will help Kudler Fine Foods analyze shopping habits, change product mix at an individual store level, and fine – tune their marketing programs. To maintain their market share and implement an efficient frequent awards program the organization will need to evaluate the following issues: • Legal Aspects • Ethical and Social Responsibility • Security Issues • Financial Analysis Legal Aspects Frequent awards programs gather information based on consumers buying behavior. In the process of implementing a rewards program Kudler Fine Foods will need to address issues to protect the company and public interest. Customers will need to have complete confidence in the...
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...Doolin Abstract Kudler Fine Foods has decided that it would be beneficial to the company to create and utilize a Frequent Shopper Program. In order to help make this happen Smith Consulting has been hired to design and develop a Frequent Shopper Program that will be functional and effective. Throughout this paper there will be different concerns discussed in regards to the new program, such as: legal, ethical, and information security. Also discussed within this paper will be the financial costs of acquiring the new program. Frequent Shopper Program Introduction Kudler Fine Foods is a small company that is ever growing and looking for better ways to improve as far as the needs of the customers as well as the company. The current proposal to better benefit these needs is a Frequent Shopper Program. A Frequent-Shopper or Loyalty-Marketing program is an electronic method of identifying customer purchases and translating that information on their shopping habits and preferences (Retailer & FSP, 2012). The program will allow the shoppers at Kudler Fine Foods to earn points based on the purchases they make (Rogers, 2011). However there are certain concerns that could greatly effect the new program. In this paper the concerns will be broken down into sections so that it is easier to understand what they are and how they effect the program. In the first section the financial aspect will be discussed, next will be the legal concerns, then any ethical concerns, and last...
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...Kudler fine foods frequent shopper program Abstract The topic discussed below addresses the frequent shopper program that Kudler Fine Foods is currently in the process of developing. The use of this type of program can cause potential legal, ethical, and information security concerns. These concerns, if not addressed, will cause cost impacts to the company as a result of developing and implementing this program. The frequent shopper program is a customer point system that allows customers to cash in their accumulated points for incentives which will increase product sales and customer satisfaction. Introduction Kudler Fine Foods is an upscale specialty food store located in the San Diego metropolitan area. They specialize in traveling the world and purchasing the finest epicurean delights to sell to their customers. In an effort to increase revenue and customer satisfaction Kudler Fine Foods has begun development of a frequent shopper program. This program will track the purchase behavior of their individual customers and provide incentives through a partnership with a loyalty points program. This program will help identify a customer’s purchase behavior to allow Kudler to better satisfy their customers. According to Kudler Fine Food’s sales and marketing website, price is not the primary differentiation factor for Kudler consumers; these consumers are focused on quality and finding specialized items. Therefore rather than providing everyday discounts to the customers for...
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...Current Ethical Issues XMGT/216 When researching the “Virtual Organization” website, there were plenty of businesses, healthcare, schools and government organizations to choose from, all of which proved to be interesting. However, after reading many of the websites, I have chosen to explore Kudler Fine Foods. Kudler Fine Foods is a gourmet food Internet supplier that sells specialty items with regards to produce, baking, pastry goods, fresh meat and seafood, condiments and packaged foods, cheese and specialty dairy products for the discerning shopper (Virtual Organizations, 2011). The company was established by Kathy Kudler on June 18, 1998 in La Jolla. The store became successful quickly, and within the first nine months, the store was showing balanced books and generating a profit for the first year. A second store opened in 2000 in DelMar, and the third shop opened in 2003 in Encinitas (Virtual Organizations, 2011). Kathy and the stakeholders developed a good mission statement for her company promising to provide the “finest selection of foodstuffs, wines and related needs in an unparalleled consumer environment” (Virtual Organizations, 2011). In addition, she promised to provide this service because “we "shop the world" for our products; purchase only the finest of products; are highly selective in acquiring our team members; and will go to extensive lengths to assure that Kudler's is the purveyor of choice for customers aspiring to purchase the finest epicurean”...
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...on a fundamental level the values of all parties are aligned we can say that there is sufficient congruency to promote harmony. However, if a number of individuals have drastically opposing values and beliefs, this conflicting ideology can lead to conflicts and a potentially hostile environment which could potentially be a breeding ground for business practices viewed by some as unethical. I strongly believe that as a society and as individuals we must always conduct business in an ethical and virtuous manner. I feel that it is our inherent duty to interact with fellow members of society with honesty, integrity, fairness, and mutual respect. We must always give others the benefit of the doubt. I’m a strong believer in the phrase ‘innocent until proven guilty’. According to the Williams Institute Ethics Awareness Inventory self-assessment, I tend to base my ethical perspective on an individual’s duty or obligation to do what is morally right. (1) Kathy Kudler has built her Kudler Fine Foods business upon exceptional values. She has a very strong work ethic and is respectful of the local...
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...paper talks about Kudler Fine foods and their speaking about incorporating the frequent shopper program into their store. They are considering the positive and negative benefits for the company and for the customers. They are trying to also consider the legality and ethical issues that would need to be issued for this to be installed. Kudler Frequent Shopper Program Kudler Fine food is an upscale specialty food store located in San Diego, California but they also have three sister stores in: La Jolla, Del Mar, and Encinitas where a customer can find in California(Apollo Groups, 2005). Kudler Fine foods was founded and is managed by Kathy Kudler, who is requesting a program that will track customers information on their purchases that they make at any of the three stores using a frequent shopper program. This program will award loyalty points similar to other program such as: Kroger, speedway, or chase banking when a customer uses their card at a retail store they will earn points on their loyalty card. A customer who makes a purchase using a loyalty card that will be provided through Kudler Fine food will receive loyalty points, but this program will only be for those customers that have signed up for it and wish to partake in the program. The customers participating, their purchases will be monitored and will be converted into loyalty points that they can later exchange through an outside service that Kudler will partner with...
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...PR Campaign-Kudler Fine Foods Bill Hussey MKT/438 October 31, 2011 Tammy Fernandez PR Campaign-Kudler Fine Foods As an organization Kudler Fine Foods is experiencing security issues associated with operating on the Internet. Learning Team A will act as the public relations team and will create and identify ways to address the issue. This paper will focus on the target audience for the public relations campaign, discuss ethical implications related to the public relation issues, develop a market research plan to support our PR campaign, analyze how the public relation campaign will affect the marketing function, and analyze the similarities and differences between proactive and reactive public relation. Organization’s Public Relations Issues Kudler Fine Foods is experiencing security issues associated with operating on the Internet. One Public Relations issue that Kudler’s is going to face is reassuring consumers the safety of their credit card information. Another issue is consumer privacy. The consumers will need reassuring that their home addresses were not accessed, keeping their privacy. When Kudler’s Internet was accessed, some of their accounts were gotten into. Kudler Fine Foods will have to reassure the company’s product providers that the information of the provider’s other consumers were not accessed because of to Kudler’s security issues. Both the consumers and the product providers will have to be reassured that safety has been taken to insure...
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...“Personal Values and Alignment with Kudlers” Kapil Gaba MGT/521 MANAGEMENT Feb 8th 2010 John Yost Personal Values and alignment with Kudlers Success in our life could be related with how well we understand our values. To understand our values, we shall define our values, strive to adhere to these values, and to a possible extent should try to align ourselves with organizations that have similar values and beliefs. The purpose of this paper is to clarify my personal values using Williams Institute Ethics Awareness Inventory self-assessment, compare my values with Kudler Fine Foods, and determine the satisfaction level if I were a manager at Kudler Fine Foods organization. Personal Values “Values are qualities that are considered worthwhile and represent highest priorities and deeply held driving forces and beliefs” (Success in Life and Work, p. 1). In my understanding, individuals are brought up with values. A group of individuals come together to create a company and core beliefs and values of this company are defined based on these individuals values. "Organizational culture is a system of shared values, assumptions, beliefs and norms that unite members of an organization," (Gomez-Mejia and Balkin, 2002, p. 108). What I learned from Williams Institute Ethics Awareness Inventory self-assessment test is that my ethical perspective is based on the results or consequences of my actions. My behavior is focused on promoting greatest good for...
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...about what Kudler Fine Foods recognize as values within the organization. This paper will also compare how my values align with the values of Kudler Fine Foods. After comparing the values alignment I will talk about the way these values would affect my performance if I was a manager at Kudler Fine Foods. The Williams Institute Ethics Awareness Inventory self-assessment represents prominently ethical philosophy, which is use to analyze your own characteristics on ethics. I have learned that ethical perspectives vary depending on the individual and can provide me with a general point of view to approach ethical issues. According to EAI ethical decision making is compose of three important factors, awareness, articulation, and application. These factors develop my understanding and identification of my CORE believes, which will reflect my personal ethical perspective and style. According to the Ethical Awareness Inventory my ethical perspective is least closely aligned with equity. My interpretation of this result indicates that the perception I use to identify my Ethics Awareness Inventory is base in my perception of fair/unfair point of view in the components of awareness, articulation, and application. Pretty much my values and ethics are attached to my consideration to do and choose between what is wrong or right (Kudler Fine Foods, 2003). According to my reflection from EAI I concluded that Kudler Fine Foods value as an organization the References Kudler Fine Foods (2003)...
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...Personal Values and Kudler Fine Foods The Williams Institute of Ethics Awareness Inventory assists individuals in determining one’s personal values and ethical style. The assessment identifies four primary values that one possesses with regard to ethics. These values are character, obligation, results, and equity. One who values character tends to base their ethical perspective on what it is good to be, rather than what it is good to do. One who values obligation tends to base their ethical perspective on an individual’s duty or obligation to do what is morally right. One who values results tends to base their ethical perspective on the results or consequences of their actions. Finally, one who values equity tends to base their perspective on ethics on a concern for the instability of knowledge, the uncertainty of human judgment, and the lack of individuals who can truly qualify as experts in the discernment of what is right and what is wrong. (THE WILLIAMS INSTITUTE FOR ETHICS AND MANAGEMENT , 2008). Upon completing the assessment I discovered my values to revolve heavily around character. In the following paper I will describe my values, how my values align with the values of Kudler Fine Foods, and how this would affect my performance if I were a manager at Kudler. Bases on my results of the Williams Institute Ethics Awareness Assessment my values revolve heavily around character. Regarding my ethical perspective “(I) believe that ethics should focus on ways to help...
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