...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...BSA 310 Week 3 Discussion Question 2 (UOP Course) BSA 310 Week 3 Individual Assignment Service Request SR-kf-013 (UOP Course) BSA 310 Week 4 Discussion Question 1 (UOP Course) BSA 310 Week 4 Discussion Question 2 (UOP Course) BSA 310 Week 4 Individual Assignment McBride Marketing Paper (UOP Course) BSA 310 Week 5 Discussion Question 1 (UOP Course) BSA 310 Week 5 Discussion Question 2 (UOP Course) BSA 310 Week 5 Team Assignment Service Request SR-rm-012 Paper and Presentation (UOP Course) ____________________________________________________ BSA 310 Week 2 Individual Assignments Critical Information Systems Paper (UOP Course) For more course tutorials visit www.tutorialrank.com Individual Assignment: Critical Information Systems Paper • Write a 3-5 page paper based on one of the following Virtual Organizations: o Smith Systems Consulting. Huffman Trucking. Kudler Fine Foods. • For the selected Virtual Organization, describe an information system critical to the business processes of the organization. Include in your description how this information system has an effect on the organizational structure. ____________________________________________________ BSA 310 Week 3 Individual Assignment Service Request SR-kf-013 (UOP Course) For more course tutorials visit www.tutorialrank.com Individual Assignment: Service Request SR-kf-013 Paper • Write a 3-5 page paper...
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...RUNNING HEADER: SERVICE REQUEST SR-KF-013 DRAFT Service Request SR-kf-013 Draft Robert Linton University of Phoenix – Online Campus BSA 375: Fundamentals of Business Systems Development Mr. Eric Secrist October 8, 2012 Service Request SR-kf-013 Draft In today’s economy many individuals try to cut costs as much as possible. Kudler Fine Foods thought that creating a frequent shopper program for their valued customers would be a profitable and resourceful venture. Not familiar with the steps in implementing this type of program, Kudler hired a team of information technology business managers. Kudler believes that this team would greatly benefit the implementation process. In this summary, the team of IT business managers will briefly explain the steps that will be taken to effectively create a frequent shopper program for Kudler’s most valued customers. This summary will discuss the scope and stakeholders that will be associated with this project. It will also identify the preliminary assignments and tasks each team member will tackle during the implementation process. In summary will be a discussion of the team’s overall goal in accomplishing the creation of a productive and customer driven frequent shopper program. Project Scope The flow for the frequent shopper program is somewhat complicated, but is much easier to understand in a graphical form such as the above illustration. The basics flow of the program will be the customer...
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...Service Request SR-kf-013 Paper (Preparation) Learning Team B BSA/375 Service Request SR-kf-013 Paper (Preparation) Kudler Fine Foods has submitted a service request to implement a tracking system for a new frequent shopper program. This project will “track purchases of individual customer's. The customer purchases will be tracked and accumulated as loyalty points for redemption by the customer for gift items, specialty foods and other products or services as made available through partnerships with other external companies” (Kudler, 2014). (Project Scope) “Project scope is a part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines” (Rouse, 2014). Project scope is broken into several sub-categories: project objectives, goals, phases, tasks, resources, budget, and proposed schedule. Project Objectives – To track purchases of individual customers. The customer purchases will be tracked and accumulated as loyalty points for redemption by the customer for gift items, specialty foods and other products or services as made available through partnerships with other external companies. Project Goals and Phases – The project goal is to create a business/systems requirements document for the development of the Frequent Shopper Program system to meet the objective of this request. There are 4 phases of this project, and they are: * Phase 1: Define the scope and stakeholders associated with the...
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...Kudler Fine Foods - Service Request SR-kf-013 Brittany O'Neil BSA/310 – Business Systems Instructor: Paul Cooper June 30, 2013 Kudler Fine Foods - Service Request SR-kf-013 Kudler Fine Foods (KFF) is a thriving business specializing in bakery and pastry products, fresh meat, fresh seafood, and specialty dairy products. KFF has decided to incorporate a frequent shopper program to award loyalty points for redemption in order to increase their revenue. Kudler Fine Foods is planning to track purchase behavior at the individual customer level, and will provide incentives through a partnership with a loyalty point program. Partnering with a loyalty point program company, customers will be able to redeem points for gifts such as, five cents off each gallon of gas purchased, ten dollars towards next grocery shopping trip, or perhaps tickets to local shows in order to keep the community involved. By using the customer data KFF plans to compile customer purchase behavior patterns, which will help them refine company processes and offerings to best satisfy their customers’ needs. (Apollo, 2009) There are several security issues that must be addressed prior to executing any plans for the loyalty point program. Information security concerns such as confidential customer information needs to be protected from unauthorized access and use, legal concerns regarding privacy rights, and ethical concerns when it comes to what a customer would want to give, and how they might like to be...
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...Service Request SR-kf-013 Week 2 Team D BA/375 June 15, 2015 Dr. Cheryl Mason Service Request SR-kf-013 Week 2 Scope Kudler Fine Foods (KFF) is a specialty food store located in the upscale metropolitan area of San Diego, CA. In an effort to boost revenue, KFF is seeking to launch a shopper rewards program. These types of systems are very common in most grocery store chains around the world offering discounts on in store products, however KFF is determined to cater to the demographic of their shoppers by taking this program a step further. The system specific to KFF needs includes a reward points system designed to provide the customer exclusive offers on both in store products and with third party partners. This system will be designed to store customer data while providing reward points to be used for purchases both in-store and with third party partners. Reward points will be redeemable for fine foods, first class airline upgrade, high end gifts, and other items and bonuses of that nature. Points will be rewarded in increments based on money spent on purchases within the store in which the customer provides a reward card or number to reference (phone #) during checkout process. Since this system will be collecting customers’ personal information, it is imperative that potential issues are addressed prior to the implementation of this system. In order to open a rewards account a customer will need to provide personal data such as phone numbers, and home/email...
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...Service Request SR-kf-013 Stephen Gowen BSA/310 BUSINESS SYSTEMS 03 January 2012 Becky Hoff Service Request SR-kf-013 Ever wonder why certain banners or advertisements seem to contain information you are or were interested in? Online consumer behavior is being tracked all over the world-wide-web via cookies, Flash cookies, and “Web beacons” such as Omniture. Ad networks utilize information collected via various Javascripts and/or cookies to dynamically create content for users. One such Ad network called BlueKai actually allows its users to see a visual representation of the data being collected and shared about them. The amount and variety of data contained in user cookies alone is simply staggering! Many consumers today are beginning to wonder whether or not their privacy is at risk. With that in mind, proposing a system that tracks online shopping behavior introduces quite a few risks. Legal Concerns Where PII (Personally Identifiable Information) is concerned, so is the law. When handling behavioral data of any kind, it must be stored securely. If any PII is collected, certain disclaimers, agreements, opt-out opportunities, etc. must be in place in order to refrain from attracting legal attention. Cookies must be handled delicately as well, especially if they utilized to track users on our shopping platform. When a user deletes his or her cookies, that user should become a new user on our network. Holding onto a user’s cookies against his...
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...Service Request SR-kf-013 Paper Kudler Fine Foods is a gourmet food shop design to be a one stop shop for cooking ingredients and tools. The company is interested in developing a system to track customer purchases through a frequent shopper program. Customers will be awarded points toward free item and discounts. The program will provide data gathered from purchasing behaviors to help streamline processes, satisfy customers, develop a closer relationship with each member, and foster a stable platform for efficiency in operations. In this paper I will discuss the potential legal, ethical, and specific costs related to the issues of developing a frequent shopper program. Finally, I will discuss how this information system has an effect on the organizational structure. The loyalty rewards program has many benefits to both the customer and the company; however, there are legal concerns that must be addressed. Membership will begin on a sign-up basis. Customers who want a membership will provide personal information and be subjected to legal terms, privacy agreements, and security policies. Sensitive data is collected at different times in conjunction with loyalty programs. The first instance is created during the loyalty card application. The second instance develops when purchases are recorded, and finally when the spending histories are recorded; creating a consumer profile. Kudler has illustrated what information it will collect in the Database Diagram – PNG under customer...
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...Service Request SR-kf-013 Team D BSA/375 July 6, 2015 Dr. Cheryl Mason Service Request SR-kf-013 Introduction Kudler Fine Foods (KFF), an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has documented interest in the development of a Frequent Shopper Program to allow enhanced information management by tracking customer-purchasing trends. This request is in an effort to boost revenue, increase loyalty, and maximize profitability of KFF’s consumers. Providing a loyalty points system to offer incentives for customer loyalty can be an effective way to collect valuable customer data including future purchasing needs Scope The scope of the project itself will include developing methods to track and analyze customer purchases, collect customer information, reward customers for their loyalty to Kudler, as well as determine a process to base inventory decisions on customer purchase data. These types of systems are very common in most grocery store chains around the world offering discounts on in store products, however KFF is determined to cater to the demographic of their shoppers by taking this program a step further. The system specific to KFF needs, includes a reward points system designed to provide the customer exclusive offers on both in store products and with third party partners. This system will be designed to store customer data while providing reward points to be used for purchases both in-store...
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...Kudler Fine Foods Frequent Shopper Program Team A BSA/375 February 28, 2012 Name Frequent Shopper Program Statement of Scope and Goals The goal for this Service Request is to design a fully integrated rewards program, thus the Frequent Shopper Program. This program will help track customer purchases and reward the consumers in loyalty points. These loyalty points can be redeemed at any time toward the rewards program products and services. Kudler will benefit by being able to track the items most commonly purchased by consumers. Furthermore, Kudler can develop reports that illustrate what is most popular based on the season, time of day, and with current trends in the market. With this newly acquired material, Kudler to have certain specials for the products to reward their loyal consumers. To ensure Kudler’s Frequent Shopper Program is successful, Kudler will need to keep its competitive edge by remaining current in the market and current trends. In addition to conduction market research, Kudler will need to consistently strive to provide exceptional service at all times, along with the best values in town. Consumers are always looking for the store that has the best deals with the best service. By providing deals on items personally geared at a particular consumer based on their previous purchases will make the shopping experience more personal and catered toward the customers individual needs. Advertising is also a large contributor in how successful...
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...Service Request SR-KF-013, Section 5 Kudler Foods System Requirements List Learning Team B BSA/475 April 20, 2015 Robert Garcia Loyalty Program Functional Requirements · The new customer loyalty system must be able to be partnered with the current Point-of-Sale System · The system will allow be able to track and award loyalty points which can be redeemed · The system will allow for employees to view point totals via terminals · Must allow for management and changes to be made by the cashier · Must allow for third party partners to be able to make changes and updates · The system should allow for report generation in order to obtain statistics and historical data · Must allow for customers to verify account information, check point balances, and redeem points through the Kudler Fine Foods website. · Purchase receipts should yield current point balance information · Must be able to track customer purchases · Must be able to incorporate the existing SQL database of customers · Must include a new SQL database for loyalty program customers · Must be able to import existing customers to the new SQL database · SQL databases must be accessible 24/7 via central location · Must be able to expand based on the needs of the company · System must be able to support the immediate issue of loyalty program cards · System must be easy to utilize, include instructions, with a “how to” option at terminals Loyalty Program Non-functional Requirements · The system should coincide...
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...Requirements for Kudler’s Fine Foods Frequent Shopper Program Daniel W. Burgess, Richard Rives, Darrell Crosson, Warren Johnson, and Antoin Jenkins Axia College University of Phoenix Requirements for Kudler’s Find Foods Frequent Shopper Program Introduction In an effort to maintain a competitive edge in the gourmet food industry, Kudler Find Foods will implement changes to the company’s infrastructure and overall networking capabilities to create a shopping program for our dedicated customers. A system analysis team has been created to meet this challenge led by Daniel W. Burgess, Vice President of Operations, Richard Rives, Director of Information Technology, Darrell Crosson, Director of Human Resources, Warren Johnson, IT Specialist, and Antoin Jenkins, Program Coordinator. The goal of the project is to provide our customers with the best processing methodology to complete error free transactions; generate feedback from users; and address any issues from customers by upgrading our customer service operations. The scope of the Frequent Flyer Program (Service Request Form, SR-kf-013) will entail low-level processes that focus on the business aspects of our IT department and the processes that involve a RAD (Rapid Application Development) system. The program will be able to operate on a global scale with operations in Asia, China, Japan, and South America. Upgrades to our systems will represent different approaches that streamline and improve the system...
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...Service Request SR-kf-013 Paper Mary Olson University of Phoenix BSA/310 Richard Seay October 14, 2010 Kudler Find Foods was open in 1998, and founded by Kathy Kudler. Kathy’s passion for gourmet cooking led to Kathy opening up her first gourmet store because of the lack of places to purchase quality gourmet products. The first store was open in La Jolla California, and then followed by two other locations, one in Del Mar California, and the other in Encinitas California (Kudler, 2010.) The owner Kathy Kudler does all the ordering for all three stores buying in bulk. To have products as fresh as possible, Kathy and her staff pull products if turnover is not what is expected. By Kathy placing the orders and keeping track items that are not selling allows her to control waste of perishable goods. In addition to this Kathy has specialize staff members to assist the customers with any questions or culinary needs. Each store has his or her own specialist working during regular business hours (Kudler, 2010.) In order for Kathy to start a frequent shopper program a SWOT analysis needs to be completed to identify any weakness, strengths, opportunities, or threats. Some of the strengths Kudlers have are small company, minimal competition, variety of products, good customer rapport, ideal location, owner’s work ethics, and returning customers. The weakness are majority of product are perishable, highly paid specialized staff, over worked managers, and limits...
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...Frequent Shopper Program Robert Furmanek BSA 375 July 15, 2013 Karen G. Knox Kudler Fine Foods Project Charter Prepared: June 20, 2013 Project Name: Service Request SR-kf-013 Project Manager: Kathy Kudler Customer: Kudler Fine Foods Project Sponsor: Kathy Kudler Project Start / End (projected :) Project Overview Service Request Sr-kf-013 is the implementation of a Frequent Shopper Program at Kudler Fine Foods. The information system created will collect information of every purchase of a loyal customer, keep track of their purchases, and provide point systems for loyal customers to receive a discount on certain items. Objectives Kudler Fine Foods (KFF) was established in 1998 by Kathy Kudler. Kudler is based in southern California and offers a wide array of high-end food products and wines. Kudler has currently three locations (La Jolla, California, Encinitas, California, and Del Mar, California. KFF is interested in development of a project request for a frequent shoppers rewards program (SR-kf-013) that consists of a brand new system that will track their customer’s purchases through a frequent shopper program. This new tracking system will award Kudler’s valued customers with loyalty points that can be redeemed for sale incentives made through the company and its partnership with a variety...
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