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Kudler Fine Foods: Strategy
Discriminating palates demand the best, and Kudler Fine Foods is there to provide that for them. Kathy Kudler's vision of a one stop shop for everything gourmet, from locally grown organic produce to top-of-the-line cooking utensils has been resounding success. In just a few years she has expanded her business to three stores with future plans to add additional locations. The strategy for improving her business will now hinge on building customer loyalty. Kudler will also implement changes to their website which will allow them to access other markets by making a selection of their products available for online purchase, and they are implementing a plan to track their customer purchases to optimize their product choice for their loyal customers. Kudler's marketing department has devised four specific tactics they will use to implement their strategy, while keeping an eye on their competitors. “Strategic competitiveness can be attained only when the firm’s selected structure is congruent with its formulated strategy" (Gomez-Mejia, 2002).
Businesses leverage competitive advantage acquired by use of new technology or implementing it in a new way. An example of such a business is British Airways, who implemented a IT solution to that proved to be a strategic advantage in the airline industry. Working with IBM, British Airways created a way for people to check in for their flights on a website or using their mobile device. (Turban, 2003) Kathy Kudler recognizes the need to improve processes and take advantage of opportunities technology provides. Kudler's plan to use information technology to improve their business and become more competitive includes several specific ideas. Kudler is implementing a frequent shopper program with loyalty points in order to help them better serve their repeat customers. Tracking the purchase habits of these

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