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L.L. Bean Inc.

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L.L. Bean Inc. Case Study
Situation
L.L. Bean, Inc. is an organization that has always experienced rapid growth. The company’s simple focus on customer service, and delivering value has been its business philosophy from the very beginning. This is an evaluation case. Though growth is something all companies strive for, L.L. Bean finds itself in a situation where it wonders how it can keep up with such rapid growth without straying too far from its identity.
Questions
This situation raises many questions. The protagonist, Leon Gorman raises many questions that are directly related to the situation: 1. How can sales projections be achieved, and how sales growth be achieved while maintaining and enhancing product quality and services? What are we doing well? Where can we improve? 2. Is it possible to develop human resources to meet growth needs? And is the needed at talent available locally in Maine? 3. Is it possible to achieve the productivity levels needed to meet projections? 4. Can the company continue as a family-owned business with growth, given potential estate and management succession problems? 5. Can the company maintain its image, and not change the essential nature of the business? 6. What criteria about our business do consumers like best (and least)? Price? Product? Delivery (place)?
Hypothesis
After conducting a preliminary review of possible criteria (e.g. from exhibit 4: price, variety, customer service etc.), current practices, and possible alternatives provided within the case (e.g. acquiring non-competitive businesses), my hypothesis is that L.L. Bean Inc. should consider expanding into foreign countries. Exhibit 10 shows that many countries such as Great Britain and Germany are experiencing a large growth in mail orders as % of retail sales. Since mail order is a specialty of L.L. Bean, the company could tap into

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