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Labor Management Relations

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Undercover Boss Labor and Management Relations
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COLLEGE GOES HERE Abstract
This paper discusses labor and management issues that were addressed by Cinnabon employees on the show Undercover Boss. The layout of the paper will cover the summary of labor and management issues, and conclude with a recommendation that is derived from the compiled resources. Finally, the recommendation will be a compilation of data with a separate recommendation on how management and the labor force can work better with each other. Management Issues
As McGlothlin (2014, p. 125) noted, In Good Company: Corporate Personhood, Labor, and the Management of Affect in Undercover Boss, corporations more times than not don’t take the time to interact with their employees to see what’s working and what’s not. Interacting with your employees helps uncover draconic policies that prevent an employee from wanting to succeed. Cinnabon suffers from the inability to make its own decisions because it is owned by the Roark Capital Group which has its own corporate structure.
Labor Issues Three employees had to work with the undercover boss, Cole, to figure out labor issues within the work force. The first employee worked as a cashier at a Cinnabon franchise, the second employee worked as a machine operator at a Cream of Wheat factory that produces a Cinnabon-flavored product, and the last employee worked as a coffee hostess at a Cinnabon kiosk located within a large gas station (McGlothlin, 2014, p. 129) While working with these employees Cole finds out what things are working, and which things aren’t. Cole is able to sympathize with the employee’s with her own personal stories to form a bond with the employees.
Management Issues Cole holds a top position in Cinnabon and was part of the show Undercover Boss, and has the “desire to be successful” in business, McGlothlin (2014, p. 128). McGlothlin (2014, p. 128) notes that Cole shared her successful experiences when she started working for Hooters at the age of nineteen advancing through the corporate ladder became the vice president at twenty-six.
Cole believes that executives should have feelings of empathy for workers. During the time on the show Cole wanted to “develop a better understanding of the day-to-day operations of her new company” so she could make a ground-level assessment of its staff, products, and policies (McGlothlin, 2014, p. 128).
Being able to see what’s happening, and making business model adjustments is challenging especially when you’re thinking about the bottom line of the company. However, being attentive to your employee’s needs, wants, and desires will ultimately affect that bottom line.
Conclusion
Through the modern management approach, Cole was able to use analysis tools to get a better picture of how the organization ran, and was able to act upon her contingency thinking to bring better quality of work and management (Schermerhorn, 2015, p. 39). All of this can’t be done without the possession of evidence-based management that Cole developed during her experiences at working Hooters and advancing up the management chain, and eventually ending up in a high level position with Cinnabon.
During the show Undercover Boss, the Boss was able to identify employee issues, and continue development of employees. Cole was able to extend promotions to the employees, provide paid trips for one of the employees and her child, and provide college funds for all the kids to further their education.
Not all organizations, companies, and corporations are able to do this, but providing programs that motivate the work force helps the welfare within the workforce. Doing this keeps employees happier, and makes it easier for management when they ask their employees to go above and beyond their normal duties for them.
If managers, team leads, and supervisors would spend more with their front line employees, they would get a sense of feeling of the challenges being faced. This would make them more likely to develop empathy for the employees. This would result in addressing their needs and show their openness to employee suggestions allowing them to make their business more efficient and to motivate employees making their business one that customers want to do business with. Resources
McGlothlin III, J. (2014). “IN GOOD COMPANY: CORPORATE PERSONHOOD, LABOR, AND THE MANAGEMENT OF AFFECT IN UNDERCOVER BOSS.” Biography: An Interdisciplinary Quarterly 37(1), 124-144.
Schermerhorn, J. R. (2015). Management. 13th Ed.

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