WSSC was created by the Maryland General Assembly in 1918 by the Maryland General Assembly to plan, construct, operate and maintain water and sewer services for residents and businesses in Maryland’s Montgomery and Prince George’s counties. EDMONSON A.C (2003). Large-scale Change at the WSSC.
The norm with utilities providers which are funded by government intervention is that they enjoy a position of natural monopoly because it is hard to introduce competition as the economies of scale necessary to justify the infrastructure investment is simply non-existent. Hence the county governments are tasked with ensuring the WSSC controls price increases in order to make sure that WSSC does not take undue advantage of its monopoly position. Equally the county governments need to impose and maintain minimum service standards that WSCC must provide to its customers, as the customers do not have a choice of provider. EDMONSON A.C (2003). Large-scale Change at the WSSC.
In the past eighty years, the counties have witnessed a significant population explosion and the archaic methods of operations simply cannot suffice for managing a commission that has a capital and operational budget in excess of $650 million. EDMONSON A.C (2003). Large-scale Change at the WSSC.
Hence in 1999, John Griffin was hired as the general manager of WSSC to harmonise the goals of satisfying its major stakeholders; the community and also stay profitable to ensure its sustainability. EDMONSON A.C (2003). Large-scale Change at the WSSC.
➢ HOW GRIFFIN IS GOING TO KEEP THE CHANGE GOING AT WSSC?
Interestingly, research proves that over seventy percent of organisational change efforts fail or fall short of their expected results (Axelrod, Axelrod, Jacobs, & Beedon, 2006; Wheatley & Kellner-Rogers, 1998) therefore it is important to monitor
