...PMC3413924 The relationship between managers' leadership styles and emergency medical technicians' job satisfaction Azimeh Ghorbanian,1 Mohammadkarim Bahadori,2* and Mostafa Nejati3 1. School of Management and Medical Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran 2. Health Management Research Centre, Baqiyatallah University of Medical Sciences, Tehran, Iran 3. School of Management, Universiti Sains Malaysia (USM), Malaysia Corresponding Author: Mohammadkarim Bahadori Health Management Research Centre, Baqiyatallah University of medical Sciences Tehran Iran Email: moc.liamg@htlaehirodahab Author information ► Copyright and License information ► Copyright © Australasian Medical Journal This article has been cited by other articles in PMC. Go to: ------------------------------------------------- Abstract Background/Aims Leadership plays a crucial role in many professions, especially in challenging positions such as emergency medical service jobs. The purpose of this study was to explore the relationship between managers' leadership styles and emergency medical technicians' job satisfaction. Method This is a descriptive and cross-sectional study that was carried out in 2010. The research population included 21 managers and 87 emergency medical technicians working in 23 stations in Isfahan city, Iran. The main tools used for data accumulation were the Multiple Leadership Questionnaire for evaluating leadership styles and the Job Descriptive Index for...
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...Identifying Leadership and Management Styles Crystal Chandler King University HCAD3320-LEC T0702BB150Q: Management and Leadership Instructor (E): Sheri McRae November 1, 2015 Identifying Leadership and Management Styles Identifying leadership and management styles that did not work in particular situation took some thinking but then this is what situation I decided to tell everyone. It all started when the pharmacy department was having a hard time keeping up with the volume of prescriptions we were sending them to fill from the hospital. After a couple of weeks, I decided to step in and speak to my supervisor about the situation and in return they called a meeting including all of us from the hospital and pharmacy. During this meeting, our supervisor went over roles and responsibilities of everyone in both departments. He also talked to the pharmacy manager stating that he needed to be more on top of things and if he seen an issue arise he needed to step in quickly to fix the problem. When the supervisor laid out the rules and responsibilities, you could tell that some employees did not like what they were hearing from the supervisor and felt that some things he was saying should be part of their jobs. The style of leadership used in this situation would have to be command and control. The reason for this leadership style did not work because many employees felt as though they were being pushed back into a corner without a voice to be heard...
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...: Leadership and Management Leadership and Management 1. Introduction The origins of management can be traced back to the age of mediaeval mercantilism or even earlier, yet the nature of business management as an applied science only really developed in the last century. In the modern context, business management is limited to one component of the economic system, namely the individual organization, whether it be a private business, a government corporation or, to a lesser extent, a non-profit seeking organization. Contemporary society consists of diverse organizations, including business enterprises, schools, hospitals, sport clubs, churches and political parties that contribute to the functioning of the community. The profitable performance of these organizations is dependent on attaining pre-designed objectives and to make its services as productive and efficient as possible. However, organizations do not achieve their objectives automatically. In addition to the human resources, physical resources and special know-how in a business organization, there is still one element that is necessary to direct all these resources and activities effectively towards the goals of the enterprise. That indispensable element is management and without it, no purposeful action is possible. The question that is raised within this context of traditional and contemporary views of leadership is how does this aspect coincide and interact with the practical ideals...
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...Leadership & Management Table of Contents Question 1 2 Question 2 6 SWOT 6 Motivational option 8 Recruitment decision 8 Leadership style 9 References 9 Rent A Car Question 1 In 1957 Jack Taylor founded this rent a car enterprise and now Rent a car enterprise is one of the foremost car hire companies and is the largest purchaser of cars in the world. In order to deliver their service company has 75000 employees and follow the concept which believe by the founder of the rent a car called” Take care of your customers and employees first and profits will follow” from that perspective management of the company set four interrelated objectives there are (Farndale E , 2011) * customer satisfaction In here management mainly concern about their customers and the quality of the service they deliver to their customers. In order to measure the quality of their service company use enterprise service quality index. (Bardwell J, 2004) * Fleet growth Through the fleet growth management consider about the convenience of the employees as well as customers. This may lead to grow the customer loyalty of the rent a car enterprise. * Employee development. In here management consider about the carrier development of the rent a car employees because company believe that customers expect to be treated in a particular way by a service oriented business. Therefore to deliver great service enterprise needs well- trained and well- motivated staff. (Hallowell...
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...was the 16th president of the United States and is best known for preserving the Union during the Civil War and emancipating slavery (Abraham Lincoln). He served the United States during a very critical point in history and helped to keep the county together. Abraham Lincoln’s leadership abilities are the topic of this paper. Leader Versus Manager Abraham Lincoln was a leader in many different ways. A leader has people who follow them, focuses on people, and often have a charismatic, transitional style (Leadership vs. Management). President Lincoln was a leader in many of these ways. He had many people who chose to follow him and vote for him as president. They also chose to be his supports through the Civil War and emancipation of slavery. He also was very focused on meeting the people’s needs and wants. This is often the sign of a good leader because they are working to help better things for their followers. Lincoln was always striving to achieve what was best for the country, which is why he was such a strong leader. President Lincoln was also a manager in many aspects as well. A manager has subordinates, focuses on work, and has an authoritative, transactional style (Leadership vs. Management). As the President of the United States, Lincoln had many people who worked underneath him to help him to lead the country such as the vice president, cabinet members, and other presidential branch offices. These people all fall under the category of subordinates. He also needed...
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...QUESTION-1 HOW DO YOU DEFINE LEADERSHIP? _______________________________________________________________________ INTRODUCTION. Source 1: Leadership definition from ‘Dictionary.Com ‘ The position or function of a leader, a person who guides or directs a group: He managed to maintain his leadership of the party despite heavy opposition. Synonyms: administration, management, directorship, control, governorship, stewardship, hegemony. Ability to lead: As early as sixth grade she displayed remarkable leadership potential. Synonyms: authoritativeness, influence, command, effectiveness; sway, clout. An act or instance of leading; guidance; direction: They prospered under his strong leadership. The leaders of a group: The union leadership agreed to arbitrate. Source 2: Leadership definition from ‘Oxford Dictionary’ The person who leads or commands a group, organization, or country: the leader of a protest group. a natural leader(also Leader of the House) British a member of the government officially responsible for initiating business in Parliament. the person or team that is winning a sporting competition at a particular time: Nora was up among the leaders an organization or company that is the most advanced or successful in a particular area: a leader in the use of video conferencing The principal player in a music group. British the principal first violinist in an orchestra. North American a conductor of a small musical group. British a leading article in a newspaper...
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...Running Head: LEADERSHIP AND MANAGEMENT Leadership and Management [Name of the Writer] [Name of the Institution] Leadership and Management Introduction The report is based on a movie “Kinky Boots” and the character ‘Lola’ who has played a strong and inspirational role, with great lessons for the people in our society. As a student, it is a good movie to watch and learn many things from the character Lola. The story of the movie revolves around the character “Charlie Price”, who was forced to step in and save his family’s shoe factory, due to the sudden death of his father in Northern England. Charlie was helpless and has no idea how to save his company from bankruptcy. He found an unexpected inspiration in the form of Lola, a fabulous drag performer. Lola helps Charlie discover that there are cross dressers who demand high heeled boots and there is an opportunity to serve this niche market segment. The movie shows how an unsuccessful business can be transformed into a successful business. How leaders should play its role, what kind of approach is required to make a difference. The movie has many lessons on leadership, personality, & behavior for business school students. How an effective leadership of Lola brought changes in the life of Charlie. It all became possible through acceptance of diversity, commitment and bringing new ideas to the table, an important message for the business owners of today. The report will focus on the character ‘Lola’ in relation with...
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...Final Exam Case Analysis MGMT 7135: Seminar in Leadership and Team Building Table of Contents Performance Management Model..……………………………………………………3 Communications.………………………………………………………………………..12 Leadership...………………………………...…………………………………………..13 Conflict.…………………………………………………………………………………..16 Perception……………………………………………………………...………………..17 Team Performance……………………………………………………………………..18 As Regional Director for Happy Face Frozen Foods (HFFF), I hold a great responsibility to meet sales projection levels at each of my sales districts. Hitting goal is not just a numbers game- it’s a task of managing people within the culture of the organization. My ultimate goal for District IV and district manager Tony’s performance deficiency is to diagnosis issues and problem areas. Multiple management/leadership models and concepts are needed in order to shift this district to become profitable and successful. PERFORMANCE MODEL Skills, Abilities, Traits Tony appears to have a lack of effort, despite being young, aggressive, talkative, appears to be intelligent, and was a top sales representative. I questioned his work ethic capabilities, but the Myer Briggs Type Indicator says we are polar personality opposites as he is an ISTJ and I am an ENFP. In general, his type explains why his apparent lack of effort is actually his “introverted” and “sensing” personality; Tony self-reflects, works alone, thinks before acting, keeps energy inside, is hard to read, and verbalizes...
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...ILM Level 3 Award in Leadership and Management: |Centre Number: |R31609 | |Centre Name: |Leeds Metropolitan Institute of Leadership and Management (ILM) Centre | |Student Name: |Alexandra Hunt | |Leeds Met Student ID: |33251825 | |Student Date of Birth: |15/01/1991 | |Student Email Address: |a.hunt2229@student.leedsmet.ac.uk | |Gender: |Female | |Assessment Summary | | | |This task requires...
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...| Leadership and Management | | Executive Summary The assignment has shown the leadership mechanism in relation to management. Who a leader is, what he possesses within the organization, what he should do in decision making, motivating employees are the main theme of the assignment. The managers or leaders motivate the employees using which theories are also shown. Managers use performance management techniques to contribute higher performance of the employees and team. Here, the development and models of team have also been showed with the benefits of it within the organization. However, by going through the article, anyone can get an exact idea on leadership management. Table of Contents Executive Summary 2 Introduction 4 Task 1 4 1.1an analysis of the concepts of leadership and management 4 1.2 An evaluation of the key management and leadership theories 5 1.3 An assessment of the challenges of leadership and management practice 7 Task 2 8 2.1 An analysis of the key motivational theories and how they influence organizational success: 8 2.2 An evaluation of the role of leadership and management in employee motivation: 11 (Task 3) 11 2.3 An analysis of the contribution of performance management techniques as organizational processes: 11 Task 4: 12 3.1 An analysis of the development of teams: 12 3.2an analysis of the roles and models of team leadership: 13 3.3 An evaluation of the role and usefulness of teams within the organization:...
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...Management and Leadership Larry E. Baumann MGT 330 December 8, 2010 Ben Douglas Management and Leadership Introduction Management and leadership will be differentiated in this paper and the roles, responsibilities of leaders play in creating, and maintaining an organizational culture will be discussed and an evaluation of the affect of globalization and management across borders. Moreover, strategies that managers and leaders can utilize are examined. Management and Leadership Management and leadership are interchangeable functions but are not the same, are uniquely different. Managers and leaders must be able to differentiate between the two and have the ability to determine which function is considered necessary. Effort must be taken not to spate the two, as it often is problematic. However, much time is spent delineating the differences. Basically, the manager’s job is to plan, organize, and coordinate. The leader’s job is to inspire and motivate. Warren Bennis listed the differences in his 1989 book “On Becoming a Leader” [ (Bennis, On Becoming a Leader, 1989) ]. The manager administers; the leader innovates. Leaders are often visionaries and see the big picture while it is the role of the manager’s role to utilize the tools necessary to achieve the leader’s innovation. The manager is a copy but the leader is an original. Managers often do not originate new ideas but ensure a successful outcome. Thus, the manager maintains and the leader develops...
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...I. INTRODUCTION Leadership and management are two concepts that are being linked or intertwined with each other. Most of the time, many would mistakenly define the two as the same and synonymous especially in the layman’s perception. While it is indeed true that the two are related, one must understand that leadership is cascaded differently with management in terms of definition, characteristics and mode of operation. Sometimes, many would compel the adage “you can be a good leader but you can’t be a good manager” to be true. But superseding that argument, one can realize that the two concepts, even are different with each other, can be navigated successfully in the same thought given with the right knowledge about them. Nowadays, it is essential for numerous groups, organizations, and companies to be ran by effective leaders and effective managers for successful operation. In that context, we can pinpoint already the similarities between the two concepts (i.e. authority, influence, task delegation). But again, their differences would immediately surface (i.e. leadership is considered more visionary and influential; management is more task-oriented). Leadership and management are defined differently and fundamentally; yet, understanding the two can make one individual hone the two skills efficiently and effectively. This paper addresses the fundamental definitions of management and leadership that would separate them from each other; and characteristics...
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...Management & Leadership University of Phoenix Management: Theory, Practice and Application MGT/330 Management and leadership are two philosophies that go hand in hand when creating and maintaining a healthy environment; although, these two words describe two very different concepts. In essence, leadership is another aspect of management. Leadership and management are two accepted wisdoms that are often used interchangeably; however, leaders lead the employees, while managers rule. Employees know that they have to obey to the manager because it would cause negative consequences if they do not follow the orders. Included in this paper will be an assessment that compares and contrasts the differences and similarities of management and leadership, examines the roles and responsibilities that organizational managers and leaders play in creating and maintaining a healthy organizational culture, and suggests two different approaches on how to create and maintain a healthy organizational culture. The term leader can be assigned to anyone. This designation is often given to a person that is either proficient at their job or persuasive in their communications with colleagues but sometimes both. Leadership is a significant characteristic that a manager should, but may not always possess. The goal of a manager is to maximize the productivity of their department for the benefit of the organization. Managers can accomplish this...
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...Management and Leadership Teresa Moore MGT/330 May 27, 2012 Mike Dillhyon, Jr. Management and Leadership It takes both great management and great leadership to run any successful company. According to Bateman and Snell (2009), “management is the process of working with people and resources to accomplish organizational goals,” and “a leader is one who influences others to attain goals.” Effective managers do not always equate to charismatic leaders. People in administrative and supervisory positions who successfully perform their roles and responsibilities do this without being great leaders. Though the two go hand in hand they play different roles within the company. Managers keep the company working like a well-oiled machine, while leaders empower their staffs with visions to what may come in the future because of their hard work. When done properly a company with great management and leadership chemistry is unstoppable. The Young Men’s Christian Association (YMCA) has been just that – unstoppable. The YMCA is a cause-driven organization focusing on youth development, healthy living, social responsibility, and tackling the nations’ epidemic on obesity and inactivity. The YMCA was started in 1844 by a young farmer boy, George Williams, who became a department store worker in London, England. He organized the first YMCA along with 11 friends which began as a Bible study and prayer meeting for young men and evolved into a community outreach program. The YMCA...
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...Introduction All the management concepts discussed in the paper apply to Apple too, as it is a multinational giant which has been successful over the past years. There is a common misconception that leadership is always better than managerial process; as matter of fact this statement does not hold any credibility. In reality leadership is actually an added component/ feature of any business and it is not considered as an essential part (Richardson, 2007). If the managerial structure of any company or business is sound then the company can survive on its own, earn profits and even follow the path of growth. But without proper management even the strongest of leaderships can falter and even fail in the process of achieving the set goals and fulfilling the vision. Thus leadership in an organization is an asset whilst management is an essential component. Although, the concept of leadership and management are different from each other, both of the terms are often used interchangeably. The characteristics of both the concepts are quite same as each other similarly; both the concepts are used for similar purposes. The difference between management and leadership can be defined as: Leadership provides new vision or direction to a group of people (followers) and this group generally follows the leader; who acts as a spear head in moving towards the new direction. Management is the process of monitoring and controlling any resources according to already established values...
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