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Leadership and Managment

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The company is a large firm consisting of 25 partners, 48 employed solicitors and 80 support staff. As the company has grown it has developed new initiatives to keep, train and develop systems to promote staff. One of its initiatives was to set up the Word Processing Centre (WPC).

The WPC has been in operation for only a few years and the concept behind it was to employ high quality staff that the firm could train and promote to be secretaries for the partners and solicitors. The staff in the WPC are employed to word process the large volumes of legal documents produced by the solicitors, together with their long reports etc. Unfortunately the WPC has not been working as it was hoped.

Those that have been promoted to secretarial positions have not been able to carry out tasks as well as they probably should have, and just as importantly have not shown any forward thinking or initiative. Other staff, still working in the WPC are producing sloppy, substandard work, display a no-care attitude and have no real idea about what the firm is out to achieve. The senior partners having witnessed this first hand through their new secretaries, and complaints from solicitors, now want to know why.

This report will set out to find why. It will do this through firstly identifying the major problems, offer solutions, form recommendations on how to fix the problems and then show how to implement these recommendations. Some of the major problems that the Centre has are that the staff in the WPC are not motivated, they do not seem to enjoy their work for various reasons. They need to be stimulated. They also need to be given more opportunity to voice their opinions and concerns.

Problem identification and analysis
The Lawton, Langbridge, Lypton and Lawless Solicitor firm has many problems that need to be worked through. The problems that have been identified are:

•The

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