The designated and informal leaders in program planning and evaluation process should be the executives of the organization being evaluated as well as the managers who work directly with the employees and clients of the organization. I feel these people should be the leaders because they see first-hand everyday how the organization runs and what problems are occurring and what things are working out well. They also are aware of what the people they serve need and want as well as how it is provided to them. These people know the company and its needs the best.
The concept of ‘best practice’ can be used effectively in program planning by ensuring that it is in fact the best practice for the particular program. If it in fact is the best practice then it should be considered and understood as the best practice by everyone. Also, during evaluation there will be only one practice, the ‘best practice’, to be evaluated making it easier to see where problems are occurring.
The expectations of the public or customer is probably one of the most important when programs are being evaluated. If the customers do not feel that the company is performing to their expectations they may no longer want to purchase or use that company. Also, if a company has investors, their expectations are most important as well. If an investor or stock holder has their money invested into a company it is usually because they expect that company to do well. If the company does as well as expected or even better, then the investor is more likely to invest more money or keep their money in the company. However, if the company does worst than the investor expected they may decide to take their money out of that company and put it into another company they have high expectations for.
Performance targets can be used to set a goal for an organization. These can help because having a date that something