Lesson1: Case Study on Listo Systems Mani Kumar Budathoki International American University (IAU) MGT 500: Organization Behavior and Leadership Dr. Om Prasad Sitaula September 17, 2014

Overview of Listo Systems: Listo Systems is a pioneering graphic agency with a long span of success history. After the beginning of 1990s, the company grew frenetically and became one of the best graphic service companies in the world. The pace of new technology has created the more opportunities as well as challenges for the company and customers. However, advancements of this new technology have helped to produce more competitors with a better quality service and product. Due to more emergences of new competitors in the markets, the customers have got more options while opting to buy quality products and services. With all these changes, the industry has been facing the new threats in terms of security and product-thefts.
Question No-1: The impacts of power shifting from the seller to the buyer: More competitions in terms of quality products and services are providing the customers more choices than ever before. As a result, customers want more quality products and services for less money, more flexibility and convenience, and more innovation. Listo systems had monopoly power in the early 1990s, so easily able to earn a huge success in a short span of time, but when a new technology is introduced then more and more competitors participated in providing the same services to their customers. Due to these changes, the company felt facing challenges with new entrants and the customers got more opportunities while choosing the products and services. The following impacts can be seen in the field of power shifting form sellers to buyers: * Increased in the bargaining power of customers * Increased in the demands and expectations of modern customers. *