Free Essay

Letter or Memo

In:

Submitted By Shayes00
Words 432
Pages 2
Ms. Betty Write

Woodlawn, Maryland, 21244

June 15, 2015

Lorraine Meadow

Shipping and Receivables Department

Walmart Co.

Rutherford Street Suite 124

Columbia, Maryland, 21044

Dear Lorraine Meadow:

Account No. HY2345678A

I am a frequent customer at my local Wal-Mart store and have been a loyal customer of your in-store and online store for many years.
Because I appreciate your importance on value and excellent services.

After a recent online purchase on Monday June 1, 2015 of a Great
Northern Popcorn Blue Foundation Popcorn Popper Machine, 8 Ounce totaling $164.78. I received the Great Northern Popcorn Blue
Foundation Popcorn Popper Machine on Thursday June 11, 2015 when the popcorn machine arrived at my place of residence. I right away notice the popcorn machine had all the top of the line features as described in the popcorn machine feature description.

The product detailed description included a deluxe model with 3 control switches and 820 watts. Exclusive whisper quiet motor.
Switches include: spot light warmer, stirrer and pot heater. Tempered
Safety Glass Walls. High impact Polycarbonate doors. Warming Deck.
Built-in warmer light. A Popcorn scoop was also included. Reject kernel tray. Kernel and oil scoop is included. Heavy-duty powder coated steel and stainless steel construction. Which makes roughly 3 gallons of popcorn per batch. Works on standard 110 volt. 820 watts.

On Saturday June 13, 2015 I was able to get in contact with the store manager Angela Valdez, I explained to the store manager I purchased a
Great Northern Popcorn Blue Foundation Popcorn Popper Machine. For a church kick off to summer event. It wasn’t until the event that the popcorn kernels would not pop when the control switches were turned on. So unfortunately I wasn’t able to use the machine for the specific purpose it was attended for. In turn I was unsatisfied with popcorn machine due to the spot light warmer and warming deck. Angela Valdez took me through the process of un-plugging all wires. Afterwards,
Angela quickly found out the warmer deck and spot light warmer had a defect. I received a refund but, I would have preferred a function popcorn machine.

I am writing to encourage you to improve the specific featured characteristic (Spotlight warmer/ warming deck) of the Great Northern
Popcorn Blue Foundation Popcorn Popper Machine, your customer service.

I enjoy shopping at Wal-Mart for a number of reasons. Overall the shopping experience online is feasible and stress-free, as if I were at the store. I hope this problem will be corrected prior to my next purchase. Sincerely,

Ms. Betty Write

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