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Linnette Health And Social Care Case Study

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Renne,
I agree, customer feedback is important to improve our services. Unfortunately, in my organization, there is no department assigned to measure our own performance, normally, if a situation arises after the delivery of the vessel the situation is handled by the contract administrator and production manager. As part of the Quality assurance department, I would like to implement a tool to measure our own performance because it would be beneficial to identify trends and improve our service, in the bigger picture the company could not only keep the reputation but also lower warranty costs.
Thank you for your reply,
Linnette

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