Premium Essay

Listen Up

In:

Submitted By msann713
Words 453
Pages 2
Listen Up!

HCA/230
November
November 10, 2013

Listen Up!
To: All Staff
From: Office Manager
Date: Novermber10, 2013
Subject: Active listening and its benefits.
As you all may know, I recently attended a conference where I acquired information about active listening and its benefits in the health care workplace. We all know that listening is a process that is learned. As health care providers and professionals it is very crucial to pay close attention to what our patients and fellow colleagues have to say regarding their health. The study of literature concentrating on communication and listening in healthcare agrees with the acceptance that listening is a vital aspect in patient contentment. (Davis, Thompson, & Foley, 2008). To become a more improved active listener you would only need to follow four simple steps. With these four simple steps we can all succeed as better listeners for our patients.
The first step is do not interrupt the person who is speaking. Instead of saying something whenever the someone says something we may not agree with, it is best to just listen until he or she is through speaking. While you are listening, without interrupting the patient, you should also watch him or her as they speak. According to "Active Listening Strategies" (2013), " A lot of information can be obtained by watching as well as by listening.” (Look at the person who is speaking.). This way all of the information is given and received without anything being left out. The second step is to be together. The more contact and cooperation you have with one another and with the patient, the more efficient your listening skill will be.
The third step is to be an honest listener. This is probably the most important step you will need to learn. It is very important to honestly listen to one another, but especially to our patients and show interest in what he

Similar Documents

Free Essay

Listen Up

...Listen up by Sierra A. Slinger "This world is so fucked up, son." Crap. He's awake, and that means you're probably in trouble. You close the front door quietly behind you, and move slowly towards the living room, pausing at the door. He's sitting in the armchair, the one that isn't facing you, and you can only see one of his arms hanging over the side. You hesitate because you don't really have enough gut to go any further. You were really late, and you thought for sure that he'd be asleep, because sane people were usually in bed by eleven, and it's 2 a.m. But no, the asshole had to sit around and wait up for you, probably drinking himself to all hell, and, yeah, that's alcohol you can smell in the air, which is great, just great. You guess it's pretty sad, though, because you can see two untouched boxes of pizza on the table, and there's Hitch, your favorite movie of all time, sitting right there on top of them. He probably planned out a whole evening of bonding, and suddenly you feel like the worst son on the entire planet, because you actually kind of are. You are the worst, it's you. Crap. "Shit, sorry, dad, I meant to get home sooner, but Daniel set all his clocks back four hours, because he's an jerk, and he said he wanted to know what it would be like to live in Hawaii, or some place. Okay, I forget what he said exactly, not like it matters, because all that comes out of his mouth most of the time is the most refined brand of diarrhea, which comes...

Words: 2237 - Pages: 9

Premium Essay

Case Analysis

...Invisible HUNTER HAYES LYRICS Crowded hallways are the loneliest places For outcasts and rebels Or anyone who just dares to be different And you've been trying for so long To find out where your place is But in their narrow minds There's no room for anyone who dares to do something different Oh, but listen for a minute Trust the one Who's been where you are wishing all it was Was sticks and stones Those words cut deep but they don't mean you're all alone And you're not invisible Hear me out, There's so much more to life than what you're feeling now Someday you'll look back on all these days And all this pain is gonna be invisible Oh, invisible So your confidence is quiet To them quiet looks like weakness But you don't have to fight it 'Cause you're strong enough to win without a war Every heart has a rhythm Let yours beat out so loudly That everyone can hear it Yeah, I promise you don't need to hide it anymore Oh, and never be afraid of doing something different Dare to be something more Trust the one Who's been where you are wishing all it was Was sticks and stones Yeah, the words cut deep but they don't mean you're all alone And you're not invisible Hear me out, There's so much more of this life than what you're feeling now And someday you'll look back on all these days And all this pain is gonna be invisible These labels that they give you just 'cause they don't understand If you look past this moment You'll see...

Words: 705 - Pages: 3

Premium Essay

Termpaperiffic

..."Invisible" Crowded hallways are the loneliest places For outcasts and rebels Or anyone who just dares to be different And you've been trying for so long To find out where your place is But in their narrow minds There's no room for anyone who dares to do something different Oh, but listen for a minute Trust the one Who's been where you are wishing all it was Was sticks and stones Those words cut deep but they don't mean you're all alone And you're not invisible Hear me out, There's so much more to life than what you're feeling now Someday you'll look back on all these days And all this pain is gonna be invisible Oh, invisible So your confidence is quiet To them quiet looks like weakness But you don't have to fight it 'Cause you're strong enough to win without a war Every heart has a rhythm Let yours beat out so loudly That everyone can hear it Yeah, I promise you don't need to hide it anymore Oh, and never be afraid of doing something different Dare to be something more Trust the one Who's been where you are wishing all it was Was sticks and stones Yeah, the words cut deep but they don't mean you're all alone And you're not invisible Hear me out, There's so much more of this life than what you're feeling now And someday you'll look back on all these days And all this pain is gonna be invisible These labels that they give you just 'cause they don't understand If you look past this moment You'll see you've got a friend Waving a flag for who you are And all you're gonna do Yeah...

Words: 338 - Pages: 2

Premium Essay

Hca 230 Week 4 - Memo - Listen Up!

...interoffice memorandum |to: |All employees | | |subject: |listen up! active listening and the benefits | |date: |July 30, 2014 | |cc: |board of directors | | | | We all work in the same workplace and in order to advocate understanding among the team members, our communication system must be well defined, organized and implemented. The communication system must not only focus on our health care practice, but also extend to our patients that seek medical attention from us. I recently attended a conference that discussed the benefits of active listening in the workplace. Hence, I would like to share some of the information I learned at the conference because it goes along with our company’s aim for constant improvement based on the growing needs of our patients. Listening is a learned process. However, it is important to connect thoroughly in what our patients are trying to express...

Words: 452 - Pages: 2

Free Essay

Review of a Movie

...The movie UP is perfect for ABC yeah the movie of the house flying with a bunch of balloons. The movie consists on a young Carl Fredrickson meets a young adventure-spirited girl named Ellie. They both dream of going to a lost land in South America. 70 years later, Ellie has died. Carl remembers the promise he made to her. So he decides to go in an adventure, while he gets stuked with a young scout kid The movie up is perfect for ABC because it covers your basic requirements. The movie UP does not contain violence or profanity it is classified PG, in addition the movie UP has a perfect length of 1hr 29 minutes. ABC wants this movie because this points are important to consider, it is important because there is going to be children of a young age that could be sensitive at violence, that could lead to an unwanted behavior. Furthermore older people can be more susceptible to violence and could dislike the movie if so, your audience will really love this movie. Don't forget about the perfect length you have to take in notice that the movie UP is not a long movie so that kids can stay focused at the movie, and is not short so that you have time to appreciate it you must consider this factor a lot so that you can make you audience happy. I guarantee that they will love it. Paul Chambers from CNN Radio, ''Pure joy and one of the best films of the year. You gotta have a good story, and this one is a gem. It even made a bit misty-eyed. Good stuff from Pixar''. Also Dan jardine from...

Words: 728 - Pages: 3

Premium Essay

Movie Review

...UP (2009) Cast: Edward Asner, Christopher Plummer, Jordan Negal, Bob Peterson Director: Pete Docter A 3D animated film named ‘ Up ‘ which directed by Pete Docter, produced by Pixar Animation Studio and released by Walt Disney Pictures portrays the adventure of an old widower named Carl Fredrickson (voiced by Edward Asner) fulfilling his lifelong dream along with a young Junior Wilderness Explorer named Russell (voiced by Jordan Nagai) and a talking Golden Retriever named Dug (voiced by Bob Peterson) Carl Fredrickson always dreams to become an adventurer ever since he was a kid. He then met Ellie and both of them became friends. Both of them idolized explorer Charles Muntz (voiced by Christopher Plummer) and Carl has promised Ellie he will move their clubhouse, an abandoned house in the neighborhood to a cliff beside Paradise Fall in South America. In just 8 to 15 minutes, the film has shown how Carl and Ellie grew up and got married. As both of them grow older into their old age, one day Carl decided to surprise Ellie with two flight tickets to South America but unfortunately Ellie suddenly becomes ill and passed away. Sometimes later, a court orders Carl to move to a retirement home because he accidentally injured a construction worker for damaging his mailbox. However, instead of moving to a retirement home, Carl decides to fulfill his promise to Ellie by tying balloons to his house and make it fly. A young Wilderness Explorer named Russell accidentally...

Words: 788 - Pages: 4

Premium Essay

Savagery Lord Of The Flies Quote Analysis

...With savagery being a strong human impulse, it can abruptly arise and entirely change a person’s state of mind. William Golding develops the theme that savagery is a delicate human trait, where it can be contained but not abolished through Jack progressively becoming more violent and cruel. ‘“I went on. I thought, by myself —“ The madness came into his eyes again. “I thought I might kill.”’ (Golding 51). This passage shows Jack being exposed to the savagery within him. Golding develops savagery as a symbol using various methods. Golding uses savagery as a central theme in Lord of the Flies. Jack uses hunting as an outlet for his rage, putting it over other imperative projects. “The fire’s only been out an hour or two. We can light up again.”...

Words: 755 - Pages: 4

Premium Essay

How to Piss Off Men

...Sally and Steve have been dating for about a month or so, and things seem to be going smoothly, besides the fact that Steve says that Sally is constantly pissing him off. She is always texting him and never giving him space, she overreacts about every little thing he does wrong, she expects him to read her mind constantly, when he compliments her she denies the compliment, and worst of all, she never stops talking. Like Sally, most women are always pointing the finger at men for causing problems in their relationship; they claim that men do not communicate or meet their every need, but in reality women are the problem. Men do not know how to handle women most of the time because women piss them off so much. In order to prevent this from happening, women need to know how they piss men off so that they can prevent themselves from doing these things. 1. Constantly text them and never give them space. Men need space just as much as women do, and when women are constantly nagging them, they do not get the space they need. Women tend to constantly text their boyfriend, “What are you doing? Where are you? Who are you with? Why aren’t you responding?” This is not going to make their boyfriend reply any faster than he would have before. This step tends to piss off men because sometimes they just need time alone from their girlfriends to gather themselves before confronting her about where he has been for the past three hours. Ladies, starting “World War III” because they do not reply...

Words: 1155 - Pages: 5

Free Essay

Communication with Your Costumers

...#1: Beware of interrupting Titanic wireless operator Jack Phillips interrupted a wireless message from a nearby ship, telling them to shut up. In doing so, he prevented that ship from sending Titanic an iceberg warning. Be careful about interrupting others, particularly your customers. They'll be especially upset if, while they're explaining a problem, you interrupt them and start offering a solution. If you feel you have to interrupt, at least cut to the chase and tell the other person what you think his or her main idea was. That way, the other person at least can confirm or correct you, and in either case save time. #2: Listen actively Did you ever get the feeling, when talking to someone that you were really talking to a wall? The person may have heard you but gave no indication of it at all. Avoid doing the same thing. When communicating with others, it's just as important that people be aware that you're listening as it is that you're actually listening. For that reason, be involved with and react to what the other person is saying, either via a nod, or an "I see," or a paraphrase of the other person's statements. You'll strengthen your own understanding and make a better impression. #3: Avoid negative questions Suppose you say to a customer, "You don't have Word installed?" and he answers "Yes." What does he mean? Yes, you're right, Word is not installed? Or yes, he DOES have Word installed? Asking a negative question creates confusion. It's clearer if you phrase...

Words: 1399 - Pages: 6

Free Essay

My Dream

...the society with a lot of successful people, and make China a better place. Do you think that I have a good dream? I will work hard to make my dream become true! Thanks~ 我的梦想 你好大家!这是我很高兴能够分享我的梦想与你今天。 我的梦想是成为一名教师。 你知道作为一个教师,是一个东西,这是非常宝贵的,非常有趣。我认为它必须是一个伟大的乐趣与子女所有。如果我是一名教师,我可以教我的学生很多知识。他们可能会成为强大和聪明,因为我了。这是一个非常知足的感觉。 中国是一个发展中国家。中国人是不是优秀,在他们的智能。所以老师在中国可能非常非常重要的。他们可以提供社会了不少成功的人,使中国成为更美好的地方。 你认为我有一个很好的梦想,我将努力工作,使我的梦想变成真! 7-Ups of life 人生七喜 不知你是否喜欢我这篇人生七喜演讲? Good morning, Boys and girls! Does anybody like this drink(高举7-Ups的气水罐)? Well, this is my favorite drink. But today I am not going to talk about my favorite drink. I would like to talk about 7-ups of life. You may wonder what that is. Ok, please sit back and listen. The 7-Ups of life. 1. Wake up! I would say” Today is a new day. Let’s rejoice and be happy!” So I am going to stop to smell a flower. I’m going to stop to look up at the blue sky and the white fluffy clouds. I’m going to stop to listen to the raindrops against my windows. 2. Dress up! The best way to dress up is to put on a smile. A smile is an inexpensive way to improve your looks. A little smile can make such a big difference in one’s life. I would smile to the people I know and I would smile to the people I don’t know. The world is so beautiful with smiles all around. 3....

Words: 1161 - Pages: 5

Free Essay

The Indian Mutiny

...The short story has therefore a historical meaning. The title of the whole story is symbolic cause of the army that Mr. Vello creates. Within the army there is a revolt and which is between Mr. Vellon and the boys. The text”The Indian Mutyni”, is a short story written by Will Self. The short story is about how a former student at Creighton Comprehensive School, Fein a talk show host, who action as a child led to his supply teacher committing suicide. It’s about how he feels great guilt. Guilt about how he treated Mr. Vello haunts him. The impression we as readers get of Fein, is that he was that kind of boy who was feared by all teachers. He knew that and he took advantage of it. In the first lesson with the class they were told to shut up by Mr. Vello, but class 4b didn’t follow that order. In class 4b, there were 3 minorities: There were “The Jews”, “The Gentiles” and “The Asians”. The ones who controlled the class, who had the power was the Gentiles and the Jews, who also called themselves “The Yids” and “The Yocks”, they fought about the power in the class. The Asians were different from the others. They were all first-generation immigrants. All the students except the Asians, was seen as the doomed dregs of the society. “Mr Vello saw the rest of us, immediately, for what we were: time-servers; time-wankers; boys full of nasty decadences. The doomed dregs of our culture.” (p 3, line 13-15.) The class was the type of students that could see the weakness in a teacher, practically...

Words: 1347 - Pages: 6

Premium Essay

Business Level 3

...we say the vacancy is for a cashier, in that case the recruitment process would be a lot quicker with a healthy number of curriculum vitae (cv) to choose from. The advert should state the job description and should specify the duties the position holds. It should also state the educational qualification and skills they require in the applicant. After the vacancy has been advertised, interested applicants will send their cv to the given address which will state their name, educational qualification, work experience, career objective and expectation, personal skills, a personal statement etc. on approval of the cv’s the preferred candidates will be notified by the employer for a interview. This is the part were the employer gets to meet up the candidates face to face and have a conversation with them and choose the best fitting person for the vacancy. Upon approval of a candidate, an appointment letter will be given to him, which will state his probation period, salary amount, increment percentage etc. P2: Describe the Main Employability, Personal and Communication Skills Required When Applying for a Specific Job Role Initially an employer will look at the qualifications a candidate has and whether it is...

Words: 10202 - Pages: 41

Free Essay

Mythical Legend

...that support’s the virtual world and create new events and areas as the game progresses. Besides that another amazing feat is that the NPCs and Mobs of the game cannot be easily told apart from any other players. The Beta testers where surprised and overwhelmed by the games realism and by its gameplay. They played throughout a number of regions on the continent of Tellus starting at one of the four kingdomsRedstone, Thorcyn, Thlyiss, and Andesit. Each kingdom home to the four core races of Humans, Elves, Halflings, and Dwarves. After the six month testing time the programmer of the game accelerated the game’s time over a 1000 years in game time adding more history and lore. With the games production finished and production wrapped up it is the day of the Games Release. It’s finally the Day Alan Duke has been waiting for, the Release of Mythical Legends. Alan had ordered the game months in advance with the money he had been savings but now with impassions he left earlier then he planned and has been waiting in line for over seven hours at his neighborhood gaming store....

Words: 86716 - Pages: 347

Free Essay

Brownies First Person View Paper

...situation. We all have seen whites before but have never had much to do with them. But the ten white girls we encounter at the camp are closer to us and, therefore, more real and capable of exciting envy and hatred. At the end of the first day at camp, Arnetta reports she heard one of the white girls refer to Daphne, a black girl, as "a nigger." On prompting by Arnetta, Daphne, a quiet girl, nods her head to confirm that the derogatory term was used. Arnetta tells the other girls that they cannot let the white girls get away with using that word about them. She told us that we must teach the white girls a lesson. Janice suggests that they put daddy-long-legs in the white girls' sleeping bags, and when the girls awake, beat them up. Arnetta told Janice, to shut up and then announced that we are going to hold a secret meeting. She then turned to me and asked if I had plans to tell Mrs. Margolin, who was our troop leader, about the situation. On the second day of camp, our troop ate our sandwich lunch by a stream that borders the field hockey lawn. Arnetta, for some reason, eyed the white...

Words: 965 - Pages: 4

Premium Essay

Business

...How Businesses Are Organised and Their Purposes Division of work Work is divided up in the Coca Cola business because this makes it much easier for employees so that they can get the job done. This takes out conflicts between individuals opinions towards the work they are working on. This will mean that no one can say anything about each other’s work and they can do the work in piece without any contribution from others unless it is wrong that needs to be improved told by the manager. Lines of control This means that if Coca Cola Company knows what they are doing and they can control the activities being done. The heads of Coca Cola set task to the senior managers then they do the same thing setting the task to the employees. The task is divided up in the different sector such as finance would do the finance task and marketing will do marketing task. This way everything can be controlled easier rather than one person doing it all which is impossible to do every sectors job in a large company like Coca Cola. Communication In Coca Cola the communication are set from the top to the bottom. The directors of Coca Cola will tell the managers what task have to be done then they will tell the employees what has to be done too, this can sometimes go wrong as the message is getting passed by a lot of people in the business. Sometime the communication is passed from bottom to top because if something goes wrong in the factory of Coca Cola the employees will have to inform their...

Words: 1564 - Pages: 7