...Introduction The London Ambulance Service is unfortunately known for having a troubled past in terms of reliability of computer-aided dispatch (CAD) systems. In 1992, an updated version of the 1987-1990 system was re-launched but after 9 days it failed, resulting in millions of pounds being wasted as well several lives being lost (source 1). The 1992 failure will forever be remembered as a colossal accounting information systems failure. The second CAD attempt in 1992 was forced to back to a manual system after the system was overflowed with calls and could not reliably dispatch ambulances. The main problem with the software was that it was rushed into use without following the adequate steps of systems development life cycle (source 2). Other important factors that caused such a disaster included weak feasibility and initial investigation, the software never having been adequately tested, the staff using the software not having been properly trained, and the absence of a backup plan in case the system failed. Scope This case review will focus on the failure of the 1992 system, which was expected to be fully automated and reliable, fixing errors made during the 1980s and the shortcomings of previous systems. These failures will be explained and broken down based on the steps used in the systems development life cycle starting with systems analysis, followed by conceptual design, physical design, implementation and conversion, and ending with operation and maintenance...
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...Cover sheet Lessons Learned Report London Ambulance Service CONTENTS 1. Overview .........................................................................................................4 2. Management and Quality Processes ...............................................................5 3. Abnormal Events Causing Deviation............................................................. 7 4. Assessment of Specialist Methods and Tools................................................ 8 5. Project Issues and Results........................ ...................................................... 9 6. Product Estimates and Actuals ..................................................................... 10 7. Recommends for improvement of the project management method ............ 10 8. Quality Review Effectiveness........................................................................ 11 9. Bibliography………………………………………………………………………………………………..12 10. Appendix…………………………………………………………………………………………………..13 1. Overview A lessons learned report defines the lessons that were learned from the project. Traditionally held during project close off but can also be done at any stage of the project’s life cycle. The purpose of the lesson learned is to use the knowledge derived from the experience: * Promote recurrence of desirable outcomes * Avoid recurrence of undesirable outcomes ...
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...Information Systems (Sec 01) CASE REPORT: Due Date: 1st October, 2014 Structure: • Questions are given at the end. • In total of 1500 words. • Explain in your own words. Evaluation: 10% Information Systems Failure: The Case of Computer-Aided Dispatch (Cad) System at London Ambulance Service 1. Introduction The LAS covers a geographical area of just over 600 square miles and handles emergencies for a resident population of 6.8 million people. The CAD project is one of the most frequently quoted UK-based examples of information systems failure that took place in early 1990s. The prominence of this particular case is due to the ‘safety critical’ nature of this system and the claim that 20-30 people may have lost their lives as a result of CAD failure. 2. Description of the Manual Dispatch System The manual dispatch system consists of: a) call taking, b) resource identification, and c) resource mobilization. Call Taking: Emergency calls are received by ambulance control. Control assistants write down details of incidents on pre-printed forms. The location of each incident is identified and the reference co-ordinates are recorded on the forms. The forms are then placed on a conveyer belt which transports them to a central collection point. Resource Identification: Other members of ambulance control collect the forms, review the details on the forms and decide which resource allocator should deal with each incident. The resource allocator examines the forms for a particular sector, compares...
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...Rs. 1 Billion SoftGuide Acquisition Offer The following is an excerpt from a news article in the Daily Update, March 07, 2010 “SystemX Inc., called off its acquisition of SoftGuide Knowledge Consultants, Friday, saying that 1 Billion was too high a price.” (SoftGuide has a considerable market share in Training and Development services and would therefore help SystemX to diversify and expand its range of services to customers.) “Although SystemX officials would not comment further, several observers said that problems discovered at SoftGuide probably lay behind the decision…. The article said that SystemX feared that SoftGuide’s data-processing system was inadequate to handle the new products planned for the SoftGuide sales staff. SystemX officials were also concerned about the 30 percent annual turnover among sales personnel… Tabrez A., SoftGuide CEO, responded that the SoftGuide’s data-processing was quite competent and has absorbed at least one new product a month for two years.” Questions: a. Why should SystemX be so concerned about the capabilities of SoftGuide’s data-processing? b. What competitive advantages to a Training and Consultancy services company may be provided by an information system? Case 2 Professor Challenges Basic Assumption about Planning and Control Professor A. Van Cauwenbergh of Antwerp University, in a paper presented at the Tenth Anniversary Conference of the European Institute for Advanced Studies in Management, presented four revisions to traditional...
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...Rs. 1 Billion SoftGuide Acquisition Offer The following is an excerpt from a news article in the Daily Update, March 07, 2010 “SystemX Inc., called off its acquisition of SoftGuide Knowledge Consultants, Friday, saying that 1 Billion was too high a price.” (SoftGuide has a considerable market share in Training and Development services and would therefore help SystemX to diversify and expand its range of services to customers.) “Although SystemX officials would not comment further, several observers said that problems discovered at SoftGuide probably lay behind the decision…. The article said that SystemX feared that SoftGuide’s data-processing system was inadequate to handle the new products planned for the SoftGuide sales staff. SystemX officials were also concerned about the 30 percent annual turnover among sales personnel… Tabrez A., SoftGuide CEO, responded that the SoftGuide’s data-processing was quite competent and has absorbed at least one new product a month for two years.” Questions: a. Why should SystemX be so concerned about the capabilities of SoftGuide’s data-processing? b. What competitive advantages to a Training and Consultancy services company may be provided by an information system? Case 2 Professor Challenges Basic Assumption about Planning and Control Professor A. Van Cauwenbergh of Antwerp University, in a paper presented at the Tenth Anniversary Conference of the European Institute for Advanced Studies in Management, presented four revisions to traditional...
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...of Information Systems and Computing, Brunel University, Uxbridge, Middlesex, UB8 3PH Tel: +44 1895 203374; Fax: +44 1895 203391 E-mail: Ray.Paul@brunel.ac.uk; Robert.Macredie@brunel.ac.uk Abstract This paper will focus on the topic of organisational change and its management from an information systems perspective. The paper will examine the issues raised during a review of the change management literature – looking at the major approaches to change management, namely, the planned, emergent and contingency approaches – as background to the issues raised in other papers in this theme of the book. As in the Management In The 90s (MIT90s) study, a very broad definition of the term IT is used to include: computers of all types, hardware, software, communications networks and the integration of computing and communications technologies. The paper will then examine change management within the context of Information Systems (IS) theory and practice. This will lead to a discussion of an emerging model by Orlikowski and Hofman which will be briefly reviewed to provide insight into the types of models which are likely to provide a focus for research in the area in the near future. The model also provides a strong and interesting framework against which to view some of the papers that follow in this theme of the book. 1. Introduction As we approach the twenty first century there can be little doubt that successful organisations of the future must be prepared to embrace the concept...
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...NURSING AND HEALTH CARE MANAGEMENT ISSUES Time management strategies in nursing practice Susan Waterworth New Zealand MSc RGN RNT Senior Lecturer, School of Nursing, Faculty of Medical and Health Sciences, University of Auckland, Auckland, Submitted for publication 24 July 2002 Accepted for publication 20 April 2003 Correspondence: Susan Waterworth, School of Nursing, Faculty of Medical and Health Sciences, University of Auckland, Private Bag 92019, 85 Park Road, Grafton, Auckland, New Zealand. E-mail: susanpw@xtra.co.nz W A T E R W O R T H S . ( 2 0 0 3 ) Journal of Advanced Nursing 43(5), 432–440 Time management strategies in nursing practice Background. With the increasing emphasis on efficiency and effectiveness in health care, how a nurse manages her time is an important consideration. Whilst time management is recognized as an important component of work performance and professional nursing practice, the reality of this process in nursing practice has been subject to scant empirical investigation. Aim. To explore how nurses organize and manage their time. Methods. A qualitative study was carried out, incorporating narratives (22 nurses), focus groups (24 nurses) and semi-structured interviews (22 nurses). In my role as practitioner researcher I undertook observation and had informal conversations, which provided further data. Study sites were five health care organizations in the United Kingdom during 1995–1999. Findings. Time management is complex, with...
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...Ozean Journal of Applied Sciences 5(2), 2012 Ozean Journal of Applied Sciences 5(2), 2012 ISSN 1943-2429 © 2012 Ozean Publication THE RELATIONSHIP BETWEEN JOB SATISFACTION AND ORGANIZATION COMMITMENT AMONG MANGERS IN TELECOMMUNICATION COMPANIES IN JORDAN YASER MANSOUR ALMANSOUR Al Balqa Applied University, Amman – Jordan E-mail address for correspondence: yaser111956@yahoo.com _____________________________________________________________________________________________ Abstract: This study examines the relationship between job satisfaction and organization commitment in telecommunication companies in Jordan. In today’s global economy, organizations incorporate programs like total quality management, employee involvement, job enrichment, skill-based pay, gain sharing plans to gain a competitive edge. Questionnaires were employed to the managers in telecommunication companies in AmmanJordan. 135 sample were selected, the data was analyzed based on SPSS version 17.0. Regression and correlation analysis were used, the result shows that there is a significant and positive relationship between job satisfaction and organization commitment. However, results generally supported the hypotheses that are posited for this study which is there is a positive relationship between organizational commitment and job satisfaction among the managers in telecommunication companies in Amman - Jordan. Keywords: job satisfaction, telecommunication companies, organization commitment ______________...
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...For a charity auction a few years back, the photographer Patrick Demarchelier donated a private portrait session. The lot sold, for a hundred and fifty thousand dollars, to the wife of a very rich man. It was her wish to pose on the couple’s yacht. “I call her, I say, ‘I come to your yacht at sunset, I take your picture,’ ” Demarchelier recalled not long ago. He took a dinghy to the larger boat, where he was greeted by the woman, who, to his surprise, was not wearing any clothes. “I want a picture that will excite my husband,” she said. Capturing such an image, by Demarchelier’s reckoning, proved to be difficult. “I cannot take good picture,” he said. “Short legs, so much done to her face it was flat.” Demarchelier finished the sitting and wondered what to do. Eventually, he picked up the phone: “I call Pascal. ‘Make her legs long!’ ” Pascal Dangin is the premier retoucher of fashion photographs. Art directors and admen call him when they want someone who looks less than great to look great, someone who looks great to look amazing, or someone who looks amazing already—whether by dint of DNA or M·A·C—to look, as is the mode, superhuman. (Christy Turlington, for the record, needs the least help.) In the March issue of Vogue Dangin tweaked a hundred and forty-four images: a hundred and seven advertisements (Estée Lauder, Gucci, Dior, etc.), thirty-six fashion pictures, and the cover, featuring Drew Barrymore. To keep track of his clients, he assigns three-letter rubrics, like...
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...THE RELATIONSHIP BETWEEN ORGANIZATION COMMITMENT, JOB SATISFACTION AND JOB ENLARGEMENT Name Id Email FAIZAN HUSSAIN 8141 faizanhussain_ca@hotamil.com Name Id Email WALEED AHMED 8144 waleed_taurus@hotmail.com Name Id Email Rizwan Tahir 7892 rizva9@gmail.com Name Id Email Sheikh Zeeshan Ali 7095 Sheikh_Zeeshan_Ali@hotmail.com Submitted to: Tehseen Jawaid THE RELATIONSHIP BETWEEN ORGANIZATION COMMITMENT, JOB SATISFACTION AND JOB ENLARGEMENT Abstract This study examines the relationship between job enlargements, job satisfaction and organization commitment in an organization. In today’s global economy, organizations incorporate programs like total quality management, employee involvement, job enrichment, skill-based pay, gain sharing plans to gain a competitive edge. 60 Questionnaires were applied the data was analyzed based on SPSS version. Regression analysis were used, based on our respondents the result shows that there is a significant and positive relationship between organizational commitment and job satisfaction and on the other hand there is insignificant relationship between organizational commitment and job enlargement .The results supported our hypothesis for job satisfaction which there is a positive relationship between organizational commitment and job satisfaction, however, results didn’t supported the hypotheses that are posited for this study in respect of job enlargement which is there is a positive...
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...Waterford Institute of Technology Department of business Licence professionnelle action commerciale inter-entreprises a l’international Prepared by ESCUDER Matthieu 2009/2010 academic year Thanks: I would like to thank sincerely the university of Aix en Provence to giving me the opportunity to study abroad. It was such a great experience in an academic perspective but also in personal aspects, and during the first semester I decided to follow my studies here for one more year in order to intend a Bachelor with Honours. I really get involved in the system and I met many Irish people during this year, that’s why I would like to extend my experience for an other year to improve as much I can my English skills. I will be mainly surrounded by Irish people and I expect a lot of the year that is coming. At the beginning of the year I didn’t imagine that I will stay here but i met many time the chief of business department and I have the opportunity to follow my studies in Ireland, I don’t want to miss this chance at this stage of my career. Contents Introduction 6 History of Ireland 7 History 7 Geography 15 Irish education system 17 Health care system in Ireland 18 Population 20 Pubs and drinking 22 Religion in Ireland 25 Irish sport and youth society 27 Parliament and government 29 Growth and early industrialisation: 1690 to 1815 30 Economy 31 Policy objective for Irish economy 32 Economy, Ireland becomes a global growth leader 32 Irish...
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...Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, U.S.A. Correspondence: Ephraim McLean, Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, USA. Tel: 1 404 413 7448; E-mail: emclean@gsu.edu Abstract Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts. European Journal of Information Systems (2008)...
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...Organization Studies http://oss.sagepub.com ‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres Phil Taylor and Peter Bain Organization Studies 2003; 24; 1487 DOI: 10.1177/0170840603249008 The online version of this article can be found at: http://oss.sagepub.com/cgi/content/abstract/24/9/1487 Published by: http://www.sagepublications.com On behalf of: European Group for Organizational Studies Additional services and information for Organization Studies can be found at: Email Alerts: http://oss.sagepub.com/cgi/alerts Subscriptions: http://oss.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.co.uk/journalsPermissions.nav Citations http://oss.sagepub.com/cgi/content/refs/24/9/1487 Downloaded from http://oss.sagepub.com at SAGE Publications on July 31, 2009 1487 Authors name ‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres Phil Taylor and Peter Bain Abstract Phil Taylor University of Stirling, UK Peter Bain University of Strathclyde, UK This article engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers’ humour and joking practices. The authors emphasize the subversive character of humour in the workplace, rejecting perspectives which see humour as inevitably contributing to organizational harmony. Drawing on methodologies, including ethnography, which permitted...
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...Stroke in South West and South East London Author: Version: Date: Client: Ref No: Dr John Hayward, Sarah Martin, Dr Michael Soljak Final Version 16.03.09 South West and South East London Cardiac and Stroke Network Boards P132 A Social Enterprise organisation and Community Interest Company Registered office: PO Box 1295, 20 Station Road, Gerrards Cross, Buckinghamshire, SL9 8EL English Company Number: 06480440 VAT Registration: 926 9466 78 www.phast.org.uk E&OE Final Project Report P132 Health Needs Assessment: Stroke in South West and South East London Public Health Action Support Team (PHAST) The Public Health Action Support Team (PHAST) is a Community Interest Company. This is a type of social enterprise that is committed to using its surpluses and assets for the public good. Social enterprises are social mission driven organisations which trade in goods or services for a social purpose.1 PHAST is based at Imperial College, London. It has over 60 experienced and expert public health professionals whose aim is to improve the health of the population and reduce inequalities. Many have worked at high level in the NHS, the Department of Health or in academia. Quality assurance and due diligence processes are in place to ensure all associates work to the highest standard. PHAST also has associates with economic, ethical and legal expertise. For further details see www.phast.org.uk Dr John Hayward Dr John Hayward was a GP in Bristol and in London for many years before retraining...
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...TE AM FL Y Strategic Planning for Information Systems Third Edition JOHN WARD and JOE PEPPARD Cranfield School of Management, Cranfield, Bedfordshire, UK Copyright # 2002 by John Wiley & Sons Ltd, Baffins Lane, Chichester, West Sussex PO19 1UD, England National 01243 779777 International (þ44) 1243 779777 e-mail (for orders and customer service enquiries): cs-books@wiley.co.uk Visit our Home Page on http://www.wiley.co.uk or http://www.wiley.co.uk All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except under the terms of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London, UK W1P 9HE without the permission in writing of the publisher. Other Wiley Editorial Offices John Wiley & Sons, Inc., 605 Third Avenue, New York, NY 10158-0012, USA Wiley-VCH Verlag GmbH, Pappelallee 3, D-69469 Weinheim, Germany John Wiley Australia Ltd, 33 Park Road, Milton, Queensland 4064, Australia John Wiley & Sons (Asia) Pte Ltd, 2 Clementi Loop #02-01. Jin Xing Distripark, Singapore 129809 John Wiley & Sons (Canada) Ltd, 22 Worcester Road, Rexdale, Ontario M9W 1L1, Canada British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library ISBN 0-470-84147-8 Project management by Originator...
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