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Luxury Goods

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FACULTY OF COMMERCE AND ADMINISTRATION
SCHOOL OF ECONOMICS AND DECISION SCIENCES
DEPARTMENT OF INFORMATION SYSTEMS

Assignment:1

Due Date 28/07/2016

Total: 25 Marks

Note: This is an individual Assignment (Soft copy to be submitted on eFundi on 28/07/2016 before 17:00 and Hardcopy to be submitted 29/07/2016 before
12:00). NO LATE ASSIGNMENT WILL BE ACCEPTED.
1.

Companies that sell luxury goods, such as Chanel, Lilly Pulitzer, and Vera Wang, were reluctant to offer their products for sale on their Web sites for many years. These businesses preferred to use their Web sites to display information about their products only and to sell their products through exclusive retail stores. Summarize the reasons these luxury goods producers might have been hesitant to sell online and speculate why they might have changed their thinking.

[5]

2. You have decided to buy a new colour laser printer for your home office. List specific activities that you must undertake as you gather information about printer capabilities and features. Use the HPshopping.com, Office Depot, OfficeMax, and Staples Web sites to gather information. Write a short summary of the process you undertook so that others who plan to undertake a similar task can use your information.

[5]

3. Choose one of the Web sites listed in the previous question and identify three ways in which the company has reduced its transaction costs by using a Web site to provide information about printers. List these three transaction cost−reduction elements and write a paragraph in which you discuss one transaction cost−reduction opportunity that you believe the company missed.

[5]

4. Create a diagram (similar to the diagram in Figure 1-10) that describes the industry value chain for the retail book business. You can use the Online Companion links for this exercise to examine the Web sites for Amazon.com, Barnes & Noble,

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