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Management and Information System

In: Business and Management

Submitted By jabar7
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1.What are the inputs, processing, and outputs of UPS'spackage tracking system?

First and foremost, computer handheld device called Delivery InformationAcquisition Device (DIAD) identify to be an input device use by United ParcelService (UPS) for their package tracking system. This input device automaticallycaptures customers· signatures along with pickup, delivery, and time-cardinformation. The driver then places the DIAD into the UPS trucks adapter,information is then transmitted to UPS computer network for storage andprocessing by UPS main computers in Mahwah, New Jersey, and Alpharetta,Georgia.
From there, the information can be accessed worldwide to provideproof of delivery to customers or to respond to customers queries.Secondly, Bar Code Devices is also identified to be an input partly because ithelps UPS scans shipping information on the package label and then fed intothe central computer. Customer service representatives can check the status ofany package from desktop linked to the central computer and are able torespond immediately to inquiries from customers.UPS customers can also access this information from the company·s websiteusing their own computers or wireless devices such as pagers and cell phones

2.What technologies are used by UPS? are these technologies related to UPS' business strategy?

Since 1985 UPS began to improve their data networking applications. They built up their IT network and database in order to collect and track over 200 data elements for every single package. Through UPS.com new UPS could also serve new B2B companies to use their tracking system with only a link. UPS also offers a set of transportation APIs called the UPS Online Tools that allow businesses to integrate tracking, rating, address validation and other important jobs.

3.what kind of information and service does the website provide for

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