...Risk and Quality Management Assessment Summary Beverly L. Rivera HCS/451 April 1, 2015 Kevin Stevens Risk and Quality Management Assessment Summary The healthcare industry is growing rapidly with significant changes directing new trends and advance technology for the future. Within recent years, the shift from manual medical records to electronic medical records allows individuals to be an active participant in direct control of their health care. As these changes continue to increase, the risk and quality departments within health care organizations has an enormous duty to enhance the quality of care for its internal and external customers. Gwinnett Medical Center is one of many healthcare organizations that embraces change along with enhancing the quality of care their patients receive. The executive summary assessment will describe details of Gwinnett Medical Center, the risk, and quality management department policies, and how the risk and quality management determines the quality outcome for the goals the hospitals. Gwinnett Medical Center Gwinnett Medical Center (GMC), also known as Gwinnett Hospital System, Inc. (GHS), was established in the early 70s and is a not-for-profit health care network. The hospital is a 553-bed facility, which includes 464-inpatient and 89-skilled licensed nursing and long-term facility. Gwinnett Medical Center has two acute-care hospitals, and facilities in different cities and the metro Atlanta area. The facility in Lawrenceville...
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...Change management - the systems and tools for managing change Scope of change management This tutorial provides a summary of each of the main areas for change management based on Prosci's research with more than 900 organizations in the last 7 years. The purpose of defining these change management areas is to ensure that there is a common understanding among readers. Tools or components of change management include: Change management process Readiness assessments Communication and communication planning Coaching and manager training for change management Training and employee training development Sponsor activities and sponsor roadmaps Resistance management Data collection, feedback analysis and corrective action Celebrating and recognizing success Change management process The change management process is the sequence of steps or activities that a change management team or project leader would follow to apply change management to a project or change. Based on Prosci's research of the most effective and commonly applied change, most change management processes contain the following three phases: Phase 1 - Preparing for change (Preparation, assessment and strategy development) Phase 2 - Managing change (Detailed planning and change management implementation) Phase 3 - Reinforcing change (Data gathering, corrective action and recognition) These phases result in the following approach as shown below in Figure 1. Figure 1 - Change Management Process...
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... | Assessment Date/s | | Time/s | | Instructions to Students 1. You must accurately complete the Student Assessment Pack. 2. Your Assessor may want to discuss written answers with you to get further evidence of your understanding and to check that it is your original work 3. You need to submit Assessment Cover Sheet for each assessment. 4. You are permitted to use dictionaries and to seek support, as required. 5. Where your work has been deemed as unsatisfactory, you will be permitted to resubmit the assessment. Refer to RGIT reassessment policy and procedure. 6. Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit their own original work and are not permitted to copy the work of other students. Plagiarism is never acceptable. 7. Assessments must be submitted on their due dates. 8. Extensions are permitted in consultation with the trainer. Performance objective Candidates will demonstrate knowledge and skills required to influence groups and individuals. Assessment description Using the workplace scenario information provided, you will plan the implementation and resourcing of an organisational change strategy, consult with various stakeholders, and implement a key part of the change strategy. At all stages, you will build support for the implementation. Note: You will need to keep copies of the work you undergo in this Assessment Task for further use in Assessment Task 3...
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...Quality Management Contents Introduction 1 1… 1 2…. 1 3…. 1 4… 1 5… 1 Conclusion: 1 Reference: 2 Introduction The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota, it has been successfully carried out its quality control activities in a steadfast manner and it results in the top ratings from their customers. Toyota uses some key principles to maintain their quality control management system and those principles are such as, 'Customer First', 'Quality First' Go & see at the scene', and these principles were established and imposed when the Toyota company was founded. TASK 1 Concepts of quality of Toyota Automobile Company and discussion over ‘what drives Toyota to meet their customer requirements and quality.’ The improvement of products and work quality in the production and distribution by listening to "Voice of the customer" is the core concept behind Toyota's quality control activities. When there was a merger between the ‘Toyota Motor Co., Ltd’ and ‘Toyota Motor Sales Co...
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...Introduction: The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota, it has been successfully carried out its quality control activities in a steadfast manner and it results in the top ratings from their customers. Toyota uses some key principles to maintain their quality control management system and those principles are such as, 'Customer First', 'Quality First' Go & see at the scene', and these principles were established and imposed when the Toyota company was founded. TASK 1 Examine the concepts of quality in Toyota and discuss what drive Toyota to meet the customer requirements and quality. The improvement of products and work quality in the production and distribution by listening to "Voice of the customer" is the core concept behind Toyota's quality control activities. When there was a merger between the ‘Toyota Motor Co., Ltd’ and ‘Toyota Motor Sales Co. Ltd.’ in 1982 in order to forming the new ‘Toyota Motor Corporation’, and for the customer’s assistance some operations that had been carried out by various departments then to satisfy customers were unified...
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...efficiency by using performance management systems and quality improvement initiatives. Creating and maintaining a culture of accountability are important for achieving this end because accountability is the reason for measuring and improving performance. Accountability in Healthcare Accountability is a word that is loaded with meaning that it can strike fear in the heart and soul of our health care system. That is because it has become to mean: Blame and punishment. The outcome to this is blame-avoidance, blame-shifting, cover-ups, in fighting, defensive behavior and anti-learning dynamics has caused an already dysfunctional system to become even more so. Accountability is very different from blaming. Blaming means to find fault with, to censure, revile, reproach. Blaming is an emotional process that seeks to discredit the blamed. When people work in an atmosphere of blame, they naturally engage in defensive routines, covering up their errors and hiding the real issues that need to be dealt with. Accountability emphasizes keeping agreements and performing tasks in a respectful manner. It is about learning the truth and continuous improvement. Accountability within an organization is that each part of the system impacts on the performance of the other parts of the system. What happens where there is a lack of accountability? Nonperformers thrive while the diligent staff picks up the slack. The stress level rises, communication drops and territorialism is rampant...
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...Equalities Impact Assessment Corporate Communication Strategy and Action Plan Date: March 2009 EQUALITY IMPACT ASSESSMENT Equality Impact Assessment - Policies | | | |Title of policy being assessed: |Corporate Communication Strategy/Action Plan | |Department and Section: |Chief Executive’s | | |Public Relations | |Names and roles of officers completing this assessment: |Head of Public Relations | |Contact Telephone Numbers: |0116 305 6272 | |Date assessment completed: |5th March 2009 | |Defining the policy | | ...
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...continuous training of all employees. New hires will be trained on the basic knowledge of the organization as well as receiving training for their specific position and job requirements within the company. New hire training would consist of 4-6 weeks of classroom training (dependent on the position of hire) coupled with observing and shadowing of an employee in the same position. An assessment test will be given to each new hire at the completion of training to determine how much of the information was retained, and to determine if additional new hiring training is needed. The assessment test score does not determine whether or not the employee continues working for the organization, so it is not a test that should be feared. It is simply to ensure the new hire has retained enough knowledge from training to be successful in their role. Continuous training will be developed for employees as needed by department. To determine if additional training is needed, assessments of performance will be done by managers biannually. Trends in lack of knowledge or understanding will be uncovered in these assessment and training will be applied to the group as a whole, as needed....
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...MGT2 - IT Project Management Course of Study This course supports the assessments for MGT2. The course covers 8 competencies and represents 3 competency units. Introduction Overview Project management is a systematic approach to solving a problem, taking advantage of an opportunity, improving a process, or otherwise creating something. A project goes through several phases, with a distinct beginning and end. A successful project includes effectively carrying out tasks related to initiating, planning, executing, monitoring/controlling, and closing. Unsuccessful projects often skip some of these steps, perhaps not fully planning everything that needs to be done or forgetting to monitor the team to ensure they are sticking to the plan. An effective project manager foresees problems, makes appropriate trade-offs that ensure successful project completion, and, above all, facilitates communication among all project stakeholders, who are likely each looking for something different from the project. This course provides an overview of the Project Management Institute’s project management methodology. As you learn about the various process groups and knowledge areas, you will apply your knowledge in case studies for planning a project that has not started yet and monitoring/controlling a project that is already underway. You will solve problems, gather information, and make decisions using your expert judgment. The techniques you practice in this course will be beneficial...
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...Assessing Your Own Leadership Capability and Performance Introduction Established in 1858, Cambridge Assessment is an international exams group designing and delivering assessments to over 170 countries worldwide. Cambridge Assessment operates three exam boards; CIE, Cambridge English and OCR (Cambridge Assessment, 2015a). Group Print and Operations operates as the role of service provider to the exam boards from two large distribution centres (DC10 and DC20). The purpose of this assignment is to review what is seen to be the prevailing leadership style within Cambridge Assessment. Throughout, the review will explore how the constraints and demands imposed by the business units on DC10 have an impact on the prevailing leadership style. Understand Leadership Styles within an Organisation At Cambridge Assessment the concern for task is always the main focus, which is evident in: • The setting of key performance indicators (KPI’s) and the close monitoring by managers to ensure all targets are being met. • The traffic light systems used by all departments to ensure tasks are running on time and within budget. If a red light flags a problem, managers can reorganise or increase their teams to get back on track. • The planning matrix, for a ‘busy session’, details every report to be despatched at DC10 from start to finish date so departments can organise the staff and number of shifts required. • SOP’s being enforced so that best...
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...Assessment Task 1 1. Define and explain the purpose of TQM : Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The primary goal of a quality management system is to beat the competition. It does this by adding value at each stage of production. It defines long term plans for your company while at the same time providing a framework for it. Quality management systems make every employee the owner of customer satisfaction. Internally, it generates a sense of collaboration and motivation. You might set yearly objectives for sales growth or product innovation, but every objective will be methodically driven on the basis of quality product, care and service. Initiation of a quality management system in your business can identify waste, straighten out processes and hence reduce costs by decreasing inefficiencies. It, therefore, improves customer satisfaction, increases sales and furthers the goodwill of your business. 2. What elements within a manufacturing environment need to be reduced or eliminated as part of Lean Manufacturing focus? The element of manufacturing environment that need to be reduced is waste. Waste is anything that doesn't add value to the end product. There are eight categories* of waste...
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...Compliance Management Framework and Procedures Document data: | Document type: | Framework and Procedures | Administering entity: | Audit and Risk Directorate | Records management system number: | D12/50959 | Date approved: | 4th October 2012 | Approved by: | Vice-Chancellor | Indicative time for review: | Maximum 2 years from approval date | Responsibility for review: | Audit and Risk Directorate | Related policies or other documents: | Compliance Policy | | Risk Management Policy and Guidelines | | Code of Conduct | | Records Management Policy | | AS3806- 2006 Compliance programs | Staff contact for advice: | Legal Counsel and Executive Director of GovernanceDirector Audit and Risk | Revision history: | | * Table of Contents Section 1 : Compliance Management Framework 4 1. Purpose 4 2. Scope 4 3. Compliance Management Introduction 4 4. The Policy 7 5. Risk Management 7 6. Compliance Management Process 8 7. Responsibility and Accountability Structure 9 7.1 Overview 9 7.2 Council 9 7.3 Vice-Chancellor and CEO 10 7.4 Executive Management 10 7.5 Managers 11 7.6 Audit and Risk Directorate (ARD) 11 7.7 Employees 12 8. Reporting Responsibilities 12 8.1 Annual Reporting 12 8.2 Obligations Register 12 8.3 Breach reporting and management 13 8.4 External Reporting Requirements 13 9. Annual Compliance Management Calender 14 Section 2 : Compliance Management Operating...
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...Health and Safety in the health and social workplace Name: OLUWOLE. F. OMITOYIN Introduction: This essay intends to demonstrate a clear understanding of health and safety legislation and its implementation in health and social care settings. A review of systems, policies and procedures for communicating information in relation to legislations and individual responsibilities in term of managing health and safety will be considered. While safety priorities and how they are being implemented will be looked into. The use of information from care plan; the importance of risk assessment, the impact of policies on health care practices and how dilemma situation are managed and in addition consequences of non-compliance with law and regulation will be discussed. Lastly, the essay will critically look at how health and safety arrangement are monitored and review and also analyse the effectiveness of positive health and safety culture in health care organisation. In conclusion, my own contribution to health and safety needs will be discussed and recommendation made. Task 1: 1.1 According to oxford English dictionary (2014) “Policy is defined as a course or principle of action adopted or proposed by an organisation to direct and limit its action in pursuit of a long term goals,” examples smoking policy, manual handling policy. While a procedure on the other hand is an established or official ways of doing things or a series of actions conducted in a certain order or manner...
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...SPACE MANAGEMENT A GOOD PRACTICE GUIDE A report on ways in which space management and space utilisation can be improved, based upon the work with the University of Wales Swansea January 2002 CONTENTS SUMMARY..................................................................................................................................................................3 INTRODUCTION......................................................................................................................................................4 PURPOSE OF THE GUIDE............................................................................................................................................ 4 THE PROBLEM.........................................................................................................................................................4 INTRODUCTION.......................................................................................................................................................... 4 THE PROBLEM A REAS.............................................................................................................................................. 5 THE SOLUTION........................................................................................................................................................7 SPACE M ANAGEMENT CONTEXT ........................................................................................................
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...Student Name: Student ID: Group: n/a Date: 29/10/13 Assessment Coding Assessment of this program of study is based on competency based principles. S = Satisfactory NS = Not Satisfactory Students who fail to perform satisfactorily for the assessment in the prescribed date may be assessed as ‘not satisfactory’. You are required to be assessed as ‘Satisfactory’ on completion of Assessments assigned by your assessor for this unit of competency. Re-assessment Any re-assessment is conducted as soon as practicable after you have been informed of the requirement to be re-assessed and have been given the opportunity to be re-trained and assimilate the training. You are re-assessed in only the areas assessed NS. It is at the assessor/s discretion to re-assess the entire assessment should it be demonstrated an overall understanding of this unit has not been achieved. Students that are assessed “satisfactory” after re-assessment of areas deemed NS will achieve competency for this assignment. |I acknowledge the assessment process has been explained and agree to undertake assessment. I am aware of Careers Australia’s appeals | |process, should the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts of the assessment to gain a | |competent result for this unit of competency. I declare that the work contained in this assessment is my own, except where acknowledgement of| |sources is made. I...
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