CHAPTER 1
Introduction

Bacolod is the capital city and the heart of the province of Negros Occidental. Where it is geographically situated but governed administratively independent from it. It is also known for being a relatively friendly city; it bears the nickname "City of Smiles". It has many convenience stores located around the city like 7 Eleven, Munsterific, and I Mart which blooms in different areas of Bacolod City. The researchers did this study in order to understand how people involved feeling about being a good leader or manager towards their employees. There’s a lot of convenience store that can provide convenient to everyday needs, wants and easy access for customer 24/7. The researchers want to know if the customers are satisfied with the products and services. The convenience store is not the mainstream of the retail industry in the world. It has the complementary role to the supermarket in Bacolod City. The store is accessible to passenger jeepneys, and private cares. The store also is a perfect place to spend time after night outs and bar hopping for some. The increasing population of the city also encouraged the proponent to establish the store with the area. The mission of convenient stores in Bacolod is to make daily life easier by providing modern convenience and exercising social responsibility to those whom they serve.

Statement of the problem The study aims to determine when people involve in business are willing to do the job, have the ability to do the job, neither willing nor able to do the job. The different styles depend on the situation and the relationship behaviour and task behaviour.
Specifically the study seeks to answer the following questions: 1. What management style they use in terms of: a. Selling b. Promoting c. Distributing d. Employees e. Customers 2. What strategies can be