...LESSON 1 INFORMATION SYSTEMS MANAGEMENT Aims and outcomes Aims The aim of this session is to introduce and re-affirm your basic understanding of data, information and information systems. The discussions will lead you to develop an understanding of the concept of an organisation as a system. Further, you will examine the flows of decision-making and the sources of data used to make those decisions. Finally, we will consider the types of IS/IT required to support organisations at three different levels of decision-making - operational, tactical and strategic. This session provides the foundation for the remainder of the sessions. Learning Outcomes By the end of this lesson you will: • • • • Understand the use of data and decision-making at the different levels of a conceptual organisation. Understand the concepts of systems thinking to support business operations. Familiarize yourself with the vocabulary of strategy. Understand the importance of IT/IS as a strategic tool. Required Reading Chapter One – Foundations of Information Systems in Business Read through Chapter One Section 1 of the text book Read the Real World case study 2 – Lufthansa: Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected. Student Activity Answer the questions at the end of the case study Post your answers onto the discussion board. Background Reading • • Here is the web address for a series of articles addressing knowledge and information management: http://www...
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...on: Management Information Systems TABLE OF CONTENTS Executive summary .................................................................................. 3 Introduction ..............................................................................................4 Discussion: How MIS impacts people issues within Hotel chain..................5 Disadvantages of MIS...............................................................................11 Conclusions..............................................................................................15 Recommendations...................................................................................13 Appendix 1..............................................................................................16 Appendix 2..............................................................................................17 References..............................................................................................18 EXECUTIVE SUMMARY This report examines what is a management information system (MIS). It describes the importance of MIS and how this impacts decision making within an organisation. The introduction sets out what is MIS and how it is generally employed in the smooth running of an organisation. The discussion section of this report examines the advantages and disadvantages associated with MIS issues and how management understanding of MIS is important in assisting decision making...
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...Southern Rail Balcombe Case Study Module Title: Planning and Decision Making Assignment Title: Southern Rail Balcombe Station Case Study (RESUBMITION) Student ID: 473482 Contents Page 1. Introduction 2. Planning & Decision Making 3. Management 4. Information Systems 5. PESTAL 6. Decision Making Models 7. Contingency Planning 8. Recommendations/Conclusion 1.0 Introduction This report will be a detailing and taking into regard the planning & decision making of a project and what would be the best choice for the train station Balcombe which Southern Rail own as the station is facing a few issues. This report will give suggestions on which choices would be most suitable for Southern Rail and why, as well as using different decision making models to help show why the appropriate decision was chosen. Also as Southern Rail have stakeholders in the business; the report will discuss what would be the best forms of contact to these stakeholders so they are always kept up to date on what is happening with Balcombe train station. As it is possible aspects of change could not always follow the plan that has been created it is important that in the report it will specify what could possibly affect the changes and then what contingency plans will be in place in order to overcome the potential issues. The two options which Southern Rail could potentially carry out are; the first one is to renew and repair the...
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...Assignment Human Resources Management Task One: Personnel Management | Human Resources Management | Reactive: Personnel Management is reactive in such a way that thinks, and reacts in response to a situation or the actions of others at that moment (short time). For example if some worker is being regularly late, the P.M will react and give him a warning. | Proactive: Human Resources Management is proactive as a result of thinking, planning and acting in anticipation of future problems, needs, or changes. (Long term). For example what kind of people the company will recruit, what kind of workers they need, etc. | Relationship Oriented: P.M try to create a good relationship between the employees. They are focused on support, motivate and develop the people on their teams and their relationships, what will encourage good teamwork and collaboration, through stimulating positive relationships and good communication. | Goal Oriented: HRM has goals and visions and is constantly working hard to achieve them. They are focused on seeing if the employees are working to achieve the organisation’s goals. HRM don’t tend to think much about their team's wellbeing. | Communication is Limited: P.M receives orders from HRM. Since they don’t take such decisions as HRM does (They only implement what HRM decides.), they don’t need to communicate with the other departments as much as HRM does. | Informed decision: HRM department can’t work alone they have to work with upper and lower levels...
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...org/ijbm International Journal of Business and Management Vol. 6, No. 8; August 2011 The Influence of Knowledge Management System (KMS) on Enhancing Decision Making Process (DMP) Wafa Mohammed College of Business and Finance, Ahlia University P.O. Box 10878, 1st Floor Gosi Complex Exhibitions Road, Manama, Kingdom of Bahrain Akram Jalal Management Information System Department College of Business and Finance, Ahlia University P.O. Box 10878, 1st Floor Gosi Complex Exhibitions Road, Manama, Kingdom of Bahrain Tel: 973-3838-3411 E-mail: ajalal@ahliauniversity.edu.bh Received: February 25, 2011 Accepted: March 22, 2011 doi:10.5539/ijbm.v6n8p216 Abstract Recently, Knowledge Management System acquires high attention in all sectors, since it is a valuable instrument in improving performance. In this study, an explanatory research on evaluating knowledge management systems will be conducted for the Central Bank of Bahrain (CBB) based on a survey of decision makers working in the Central Bank of Bahrain (CBB). It is our intention to evaluate the impact of implementing the knowledge management system on decision making by evaluating the impact of the knowledge key factors which are the information technology infrastructure, human resource, knowledge sharing and the culture of the organization. The study investigates the relationship between knowledge management and decision making. It reveals that the knowledge management factors are crucial indicators which need to be effectively...
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...CPA Program The Practical Experience Guide EVE CHENG CPA SENIOR ANALYST BHP BILLITON Contents Practical experience requirement How to identify if your role is relevant Where do you fit? What skills areas do you need to demonstrate? Your mentoring relationship How to record your experience in the logbook The skills guide Personal effectiveness skills Leadership skills Business skills Technical skills 3 4 6 7 8 10 11 12 13 14 15 MICHELLE ROACH CPA 2 Practical experience requirement Did you know? Our studies show that members consistently perform better in their segments when they are enrolled in the practical experience requirement The practical experience requirement of the CPA Program gives you the opportunity to use the knowledge and skills gained in your education and apply them in your workplace. Combining your education with mentored practical experience will give you the opportunity to develop and demonstrate highly sought after technical and soft-skills that will benefit your entire career. Starting your practical experience requirement means that you are one step closer to your goal of becoming a CPA. CPA Australia recommends that you start the practical experience requirement and the professional level segments at the same time, if you are employed in a relevant role. What are the requirements? • complete a minimum of three years of relevant full-time or equivalent part-time work experience • demonstrate competence in 16 personal effectiveness...
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...Evaluation of the impact of Technology on organisations (LO 4.3) 14 Conclusion 14 Bibliography14 Guy’s and St Thomas Hospital17 John Lewis Partnership17 Organisational Culture18 CONCLUSION19 Bibliography19 Executive Summary This report is for the principal of City College, Mr Wakefield as they are preparing to take over Abbey College, a college that, due to recession, it went into administration. It will start with a comparison between different organisational structures and cultures and will continue with an explanation on how the relationship between structure and culture can impact performance in a company. I will discuss the factors which influence individual behavior at work. I will also compare the effectiveness of different leadership styles and will discuss the impact of these styles may have in organisations. I will continue with explaining how organizational theory underpins the practice of management and I will evaluate different approaches to management used by different organisations and will compare the application of different motivational theories within the workplace. I will also carry out an evaluation of the usefulness of a motivation theory for managers. To conclude I will explain the nature of groups and group behaviour in organisations and will discuss factors that may promote or inhibit the development of effective teamwork. I will also evaluate the impact of technology on team functioning within the organisation. IntroductionCity...
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...of the Management Information System (MIS). The information needs of the various managerial levels are pointed out and the stages in the development of MIS are defined. The growing importance of the application of MIS in tailoring industry is shown. Key words: Information Technology (IT), Management Information System (MIS), tailoring industry INTRODUCTION We are living in a time of great change and working in an Information Age. Managers have to assimilate masses of data, convert that data into information, form conclusions about that information and make decisions leading to the achievement of business objectives. For an organization, information is as important resource as money, machinery and manpower. It is essential for the survival of the enterprise. Before the widespread use of computers, many organizations found difficulties in gathering, storing, organising and distributing large amounts of data and information. Developments in computer technology made possible for managers to select the information they require, in the form best suited for their needs and in time they want. This information must be current and in many cases is needed by many people at the same time. So it have to be accurate, concise, timely, complete, well presented and storable. Most firms nowadays depend on IT. But personal computers (PCs) themselves will not improve organizational productivity: this only comes about if they are used efficiently and effectively. The information system...
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...Around” Jackall seeks to explain the reasons behind inadequate decision making processes and ability. The circumstances and environments that cultivate ‘decision-making paralysis’ and a lack of individual decision making ability are explained. Numerous examples and reasons are outlined to communicate a manager’s fear of failure, reluctance to make decisions and inability to make effective decisions when required at all hierarchical levels. If a decision must be made, particularly for an unexpected situation or problem, there is a tendency to look up, at superior’s intents and desires, and look around, at the general consensus of peers, before making any decisions. Jackall also explains managerial short term focus, the corporate culture of self interest and the reasons for each. In particular, he explains the manager’s interest in their progression and preference for short term, self promoting, often political, decisions over rational decisions that benefit the organisation in the long term. These passages show that personal ambition prevents good, rational decisions being made. Jackall also shows how this extends to the blaming of others and changing jobs in order to avoid being accountable for the consequences of previous decisions or strategies that enabled individual corporate progression. In essence, if you ‘outrun your mistakes’ through promotion or transfer, you will succeed no matter the impact on the organisation or others. This is facilitated through a lack of accountability...
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...Management Information Systems Definition: A system is a collection of components which; • Are connected together in an organised way; • Are affected by being in the system; • Does something. Information and Management Management needs relevant information to control and make decisions. *Relevant information implies information which; a) Increases knowledge ; b) Reduces uncertainty; and c) Is usable for the intended purpose. Information Classification How can you classify information? It depends on the level of the information and how one is looking at it. Information may be classified by; A. Source; e.g. Internal, External, Primary and Secondary. B. Level; e.g. Strategic, Tactical and Operational. C. Time; e.g. Historical, Present and Future. D. Frequency; e.g. Daily, Monthly and Continuous (Real-time) E. Form; e.g. Written, Visual and Oral. DATA AND INFORMATION DEFINED 1. DATA : a. Raw facts b. Unprocessed facts c. Unorganised facts Definition: Data; Are recorded bits and pieces of facts related to a given transaction Working Definition; Data; Are bits and pieces of facts about a given business transaction or event which have been recorded. Are bits and pieces of facts from the input raw materials from which information is produced. 2. INFORMATION • Is data that have been processed in such a way as to be useful to the user. Note: it is vital for the producer of information to be aware of the user’s requirements, education, position...
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...• • • • • • • Explain the development of the evolution of strategy Outline the ethical responsibilities and challenges that leaders of organisations are confronted by Discuss the different approaches to strategy, and how they differ from one another Identify the strategy process and describe the purpose of each step Explain the concepts of strategic thinking and analysis Describe the various levels of strategy and the links between them Explain the drivers, challenges and benefits of globalisation Discuss the role of the accountant in the strategy process PRACTICE • • • Have you completed the questions in the Study Guide? Have you completed the Learning Examples in the Student Notes? Have you completed the knowledge check questions from this module? Key revision areas: • The different approaches to strategy: rational, processual, evolutionary, systemic • The levels of corporate strategy and the scope/content of each • The drivers, challenges and benefits of globalisation • Evolution of corporate strategy as a concept – Porter, Mintzberg • Operational effectiveness v. strategic positioning • Developing the strategy – see Focus slide • Ethics in leadership: classical and socioeconomic views Strategy and leadership Approaches to strategy Strategy process • Rational – Ansoff, Chandler, Porter’s five forces • Processual – emergent strategies • Others – evolutionary, systemic • External environment...
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...Topic 1: Managing Management: • What is it? • Efficiency and Effectiveness Management • The process of getting things done effectively and efficiently, with and through people Effectiveness • “Doing the right things”, doing those tasks that help an organisation reach its goals Efficiency • Concerned with the means, efficient use of resources like people, money, and equipment (“Doing things right”) Managers: • Who are Managers? • Levels of Managers Top Managers • Responsible for making decisions about the direction of the organisation. • Examples; President, Chief Executive Officer, Vice-President Middle Managers • Manage the activities of other managers. • Examples; District Manager, Division Manager First-Line Managers • Responsible for directing nonmanagerial employees • Examples: Supervisor, Team Leader • Types of Managers Nonmanagerial Employees • People who work directly on a job or task and have no responsibility for overseeing the work of others. • Examples: sales and service staff Managers • Individuals who direct the activities of others in organisations. Functions of Management ( Fayol): • Planning, Organising, Leading, Controlling The Functions Approach • In the functions approach proposed by French industrialist Henri Fayol (1916), all managers perform four management activities • These activities are relevant to all managers, in all fields and industries • Originally Fayol proposed five functions/activities...
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...[pic] Lecturer: Melanie Ahmad Email: melanie.ahmad@auscampus.net Semester 2, 2011 1.0 Subject information at a glance |Academic and support staff: | |Enrolment requirements: |Assumed entry skills and knowledge: | |Credit points: 15 |It is assumed that students undertaking this subject already possess a | |Prerequisite: Human Resource Management (MGT2HRM) |sound understanding of basic human resource management. | |Delivery mode and location: | | | |Assessments: | |Two assignments 2500 words (total word count) 30% | |Final examination 2 hours 70% | | ...
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...(QCF) | Student Name: | Unit Title | * Organisations and Behaviour | College ID NO: | Unit Number | 3 | | Unit Credit Value | 15 | Pearson Reg. No: | Unit Level | 4 | | Unit Code | H/601/0551 | E-mail: | Pearson Centre No | | | Assessor/s:IQA: | | Learner Signature: | Learning Outcomes | To pass this unit, the student must achieve all the major learning outcomes as follows:1 Understand the relationship between organisational structure and culture2 Understand different approaches to management and leadership3 Understand ways of using motivational theories in organisations4 Understand mechanisms for developing effective teamwork in organisations. | Issue Date | | Final Submission Deadline: | Submission Date: | Signature of Assessor | | Signature ofInternal Verifier | | UNIT AIM The aim of this unit is to give learners an understanding of individual and group behaviour in organisations and to examine current theories and their application in managing behaviour in the workplace. UNIT INTRODUCTION This unit focuses on the behaviour of individuals and groups within organisations. It explores the links between the structure and culture of organisations and how these interact and influence the behaviour of the workforce. The structure of a large multi-national company with thousands of employees worldwide will be very different from a small local business with 20 employees. The way in which an organisation structures and organises its workforce...
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...Introduction An organisation is an assortment of individuals who work along and coordinate their actions to achieve a certain objective. The objective is what people try to accomplish as members of the organisation. For example improving business, promote a worthy cause, achieving power and status, acquiring work experience, and so on. The goals are what the organisation as an entire is attempting to accomplish (providing innovative product and services that customers want; obtaining candidates elected; raising cash for medial research; creating a profit to reward stockholders, managers, and employees; and being socially responsible and protective the natural environment). An effective organisation is one that achieves its goals (George and Jones, 2014, P.5). Since organisations exist to accomplish goals, the management should outline those goals and therefore provide the means that for achieving them. Planning, under the elements of management, is about identifying an organisation’s goals, establishing an overall strategy for achieving those goals, and developing a thorough set of plans to combine and organise activities. Managers are also obligated to develop an organisation’s infrastructure. This is called organising. It includes deciding what tasks should to be done, who should carry out the tasks, how the tasks are to be completed, and who reports to whom. Every organisation contains people, and it is the management’s job to manage and coordinate the people. This...
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