"Good Luck"

1. (30 pts.) For the project you have selected for this class, do the following:

a) Perform an Affinity analysis.

Method Labor Equipment Materials
Follow instructions Efficient Training Calibration Materials to be used
Understand the steps Product recognition The power to be used The structure or properties of the materials
Work plan Process recognition Period of time that will be used
Process to be worked The wellness of the employee

b) Do a Relationship Matrix for the Headers of the Affinity. Method Labor Equipment Materials 1 2 3 4 Output input
Method 1 X    3 0
Labor 2  X   1 2
Equipment 3 X  1 0
Materials 4   X 0 2

We have that there are 3 outputs on the method and 2 inputs in labor and material simultaneously; the method has no inputs, and the materials has no outputs, I consider that there are few ways that this can be solve, and by this another method is also solve.

c) Develop a Tree Diagram or a Cause-Effect Diagram.

d) Develop a Flow Chart of the plan.

2. (20 pts.) In your current job, who are some of your internal customers? Who are some of your external customers? In what way could you apply the Plan/Do/Study/Act cycle to improve the relationship with your customers? Has the "continuous improvement" cycle being applied in your company? If not, in your opinion, which milestones need to be reached before the "continuous improvement" cycle is applied in your company?

Internal Customers: same company; the one that supply the network and internet services; between departments; all of them are inside the same firm, but different names.
External Customers: companies which the services are supplied; understood by these the subsidiaries, this receive data services,