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Managing the Virus Hunters

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CASE APPLICATION: Managing the Virus Hunters

Imagine what life would be like if your product were never finished, if your work were never done, if your market shifted 30 times a day. The computer-virus hunters at Symantec Corp. don't have to imagine. That's the reality of their daily work life. At the company's Response Lab in Santa Monica, California, described as the "dirtiest of all our networks at Syamntec", software analysts collect viruses and other suspicious code and try to rigure out how they work so security updates can be provided to the company's customers. By the door to the lab, there's even a hazardous materials box marked "Danger" where they put all the disks, tapes, and hard drives with the nasty viruses that need to be carefully and completely disposed of. Symantec's situation may seem unique, but the company, which makes content and network security software for both consumers and businesses, reflects ther elaities facing many organizations today: quickly shifting customer expectations and continuously emerging global competitors that have drastically shortened product life cycles. Managing talented people in such an environment can be quite challenging as well.

Vincent Weafer, a native of Ireland, has been the leader of Symantec's virus-hunting team since 1999. Back then, he said, "There were less than two dozen people, and... nothing really happened. We'd see maybe five new viruses a day, and they would spread in a matter of months, not minutes." Now, Symantec's virus hunters around the world deal withs ome 20,000 virus samples each month, not all of which are unique, stand-alone viruses. To make the hunters' jobs even more interesting,computer attacks are increasingly being spread by criminals anting to stela information,whether corporate data or personal user account information that can be used in fraud. Dealing with these critical and

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