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Maple Retreat

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The 3 key points you would take into account about the Maple company/business in order to define the “best possible candidate” are:
1. High-profile customers: Maple’s clients are high-income people that expect “a high level of professionalism from the staff”, and the course is expected to be in an “impeccable condition”. We believe that the first statement is more important for the job, as professional staff can be taught to have the course in an impeccable condition. Therefore, candidates have to be friendly to customers, good looking, have good manners and good attitude to learn.
2. Physical requirement and teamwork: Candidates have to be physically prepared for the job, and have to be able to start working at 5:30 am with a smile on their face, for which we need an active and fit person. Additionally, the job characteristics require team players.
3. Poor pay and seasonality: The job has a low pay in addition to being offered for only 8 months per year. Additionally, candidates must be happy with their positions in order to be nice to clients. This probably involves that the person you are looking for is someone who had an even worse job. The key aspect in choosing someone would be that the person does not have an attractive alternative job in terms of salary or job scope. Even if this candidate does not have optimal skills, we can train him and bring him to speed. Additionally, someone who, for example, is used to cleaning bathrooms, could be very happy working in a distinguished club and eventually leading his own team of 5 people.

Some of the questions that can be asked at the interview are:
As our future candidate will have to work in a team, the first question should assess his team spirit and capability to work under subordinates. The question would be: Have you enjoyed working in a team? This will allow us to identify whether the candidate suits the different requirements as a green keeper, supporting any request from the people playing on the golf course and from his superior. As this job requires a high level of coordination and communication to meet all the timelines and duties within a team, we believe that this question is a clear indicator, whether this candidate guarantees the different tasks to be carried out smoothly during the day or not. We do not need to ask if he is nice or has good manners because that can be observed.
Since the Maple Retreat Golf and Country Club is 45 min away from Toronto and the standard workday starts at 5.30 am during the week and 6 am on weekends, it is crucial to get a feeling of the level of commitment and discipline our future candidate has. Therefore, our question would be whether he or she is used to start the day early throughout a long lapse of time. The answer will let us know whether he will be able to ensure a consistent level of quality and endurance throughout the playing season, and could also begin a short conversation about the physical requirement of the job.
Finally, the last question would be: Where do you see yourself in 3 years time? We know that this job requires no special skills. Therefore besides keeping up with the maintenance of the course and making it look easy through a high degree of optimism, the job will not change, and therefore neither the responsibilities. This job is made for people who want to master a task by familiarizing with the required needs. This job is not made for people who are looking for challenging and changing experiences. The repetitive nature of the tasks to perform, together with the limited possibilities to advance are to be communicated through this question.

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