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Market Segmentation

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Submitted By lumwalke
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Introduction
“Successful marketing requires that companies cultivate a connection with their customers” (Kotler & Keller, 2009, p. 82).
Though a broad based company, with a diverse and extensive product offerings, Colgate-Palmolive has successfully used market segmentation to identify unique needs of its consumer markets. They have combined the use of market segmentation and the ability to effectively gauge and respond to consumer behavior to divide and conquer the respective industries: Oral care, Personal Care, Household Surface Care, Fabric Care and Pet Nutrition.
Geographical Segmentation
Colgate has cornered significant markets with sales in North America (19%), Latin America (27%), Europe/South Pacific (21%), Greater Asia/ Africa (19% (“Colgate-Palmolive: A Strong International Position¸ 2012). One of the reasons for Colgate-Palmolive’s success globally is its targeting and tailoring the products to specific local regions. The company has identified in its outlook, that there will be “increases in media investments, targeted geographically” (Consumer Analyst Group of New York Conference”, 2012). Each year, for example, in one of their largest market, India, the company signs a local celebrity as the local Colgate brand ambassador, this year it is popular Indian actor (“Colgate signs Allu Arjun as brand ambassador”, 2012). Another great indication of their geographically targeted marketing initiatives is the multiple Facebook pages. There are currently 45 Facebook pages for all Colgate brands (“Consumer Analyst Group of New York Conference”, 2012). The company has different Facebook pages for individual products targeted to specific regions. For example, there is “Colgate Max Fresh India, Colgate Turkey, Palmolive for Men Poland, Palmolive Australia” (Facebook.com). There are currently brands of Colgate products that are regionally exclusive.
Colgate Cibaca is one example which sells high volumes in rural India (Singh, 2007).
In the U.S. market, there exists the Colgate Optic White, while the product equivalent is labeled Colgate Luminous White in Latin America countries like Brazil.
Demographic
Colgate-Palmolive also uses demographically targeted marketing to appeal to specific consumer groups. Jgar (2011) records one example where Colgate specifically targeted urban professionals, 18 to 25 for their new Wisp Portable toothbrush “combining social media, video and television, Colgate was able to reach their target audience and not only introduce their new Wisp, but add a new demographic to their consumer base” (Jgar, 2011).
Another way Colgate-Palmolive have taken steps to reach the young, urban group is through their product Colgate Max White and its partnership with VEVO, “the web’s number one premium music video and entertainment service” (“VEVO Launches New Music Program With Colgate-Palmolive Company Featuring Colgate”, n.d.).
In 2010, using its newest product on the market, Pro Clinical, Colgate embarked on a “Colgate ProClinical Salon Domination events bringing its newest product, Colgate ProClinical, to 110 African American beauty salons from New York City and Atlanta to Chicago and Dallas.” (“Target market News”, n.d)
Behavioral
A large part of Colgate-Palmolive’s longevity is due to acquiring and maintaining brand loyalty. Brand loyalty is derived from trust and confidence in a product. The company has taken many steps to establish loyalty including its strategic associations with professionals that directly relate to their individual product lines: dental professionals for their oral care products and veterinary professionals for their Hill Science brand of pet foods for example (“Colgate-Palmolive Annual Report”, 2011).
Psychographics
In psychographic segmentation, there are consumers that are classified as “thinkers” who value information about a product. Colgate has done well to satisfy those consumers with the need to know before they make decision to buy by offering a wealth of information on their website.
Cultural
Colgate-Palmolive prides itself on being multicultural: “At Colgate, we understand that each global market has its own unique purchasing preferences and product needs. Recent U.S. Census data confirms that Hispanic-American, African-American and Asian-American markets are the fastest growing consumer markets in both numbers and purchasing power. The U.S. Multicultural Marketing Organization within Colgate is focused on driving growth in these important consumer markets. Our objective is to know our global consumers and develop products that fit their needs” (Our Company: Living Our Values,n.d.).
There is a strong sampling of their products and coupon offering which has its appeal to the growing coupon culture. They also satisfy the tech savvy consumers with the increase in the use of mobile communications for advertising, mobile compatible websites, mobile coupons and mobile apps which all appeals to the tech savvy culture that now heavily relies on phones applications for daily functions (“Consumer Analyst Group of New York Conference”, 2012).

Social Colgate-Palmolive uses roles and status as a social variable to influence consumers. In the United Kingdom, Colgate has built its brand with the dental professionals, and Colgate’s toothpaste brand is reportedly recommended 51% to 54% by dental professionals.
Hill’s Pet Nutrition is marketed in the United States more. Similar to their relationship with the dental professionals, Colgate is establishing a relationship with the American Veterinary Medical associations(“Colgate-Palmolive Annual Report”, 2011).
Personal
The company emphasizes values in its vision statement and appeal to many consumers’ core values through its many social and environmental initiatives. There is a high level of involvement in local communities and projects world-wide, personalizing their brand and extending benefits to countries they do business in and with. Their 2011 Annual Report, for example, highlights that in Greece they sponsor recycling centers while cross promoting their environmentally friendly Natura Verde home care products.
Other examples include the "Bright Smiles, Bright Futures oral health education and community outreach program, which has reached over 650 million children in 80 countries, and by sponsoring Oral Health Month around the world, often in partnership with retailers and local dental associations” (“Colgate-Palmolive Annual Report”, 2011).

“Colgate partnered with the Ministry of Health in China to develop an oral health program to support people affected by devastating earthquakes in China's Sichuan region… new dental clinics focus not only on treatment but also on educating the local communities on the importance of proper oral care” (“Colgate-Palmolive Annual Report”, 2011).

Marketing Recommendations
Cold Power and Fresh Start are examples of the company’s failed attempt to make a dent in the laundry detergent market. Cold Power laundry detergent was discontinued in the United States due to lagging sales here, but is still sold in Australia, New Zealand , South Africa and many other countries (“Cold Power”, n.d ). When they acquired more of the European market, with the purchase of Sanex, the associated press (2011) reported, they sold their laundry business in Colombia. “Colgate is shifting its focus away from laundry detergent to focus on categories including oral care, personal care, and pet nutrition” (“Colgate buying Sanex in 940m deal”, 2011) (Associated Press, 2011).
The company now offers Suavitel which is a laundry fabric softener that lags behind Downy and Snuggle. They should be preemptive and market suavitel more internationally. I recommend they concentrate on expanding their laundry initiative.
Additionally with their Hills Pet Nutrition pet food, though they hope to grow this globally, they will need to either focus more on the U.S market, the largest retail market for pet food (Taylor, 2011) or first consider branching out to other developed nations that would have a similar regard for their pets. Before introducing to developing nations, the company will have to consider embarking on the same level of consumer awareness as it has with other products as those consumer markets are not currently heavy consumers of pre-made pet foods, but there is potential. References
Associated Press (2011, March 24). Colgate buying Sanex in $940m deal. Article Collections. Retrieved April 22, 2012, from http://articles.boston.com/2011-03-24/business/29352444_1_personal-care-oral-care-colgate
Colgate markets ProClinical toothpaste line through African-American hair salons. (2010, September 29). Target Market News. Retrieved April 22, 2012, from http://www.targetmarketnews.com/storyid10011001.htm
Colgate signs Allu Arjun as brand ambassador. (2012, February 3). Postnoon. Retrieved April 21, 2012, from http://postnoon.com/2012/02/03/colgate-signs-allu-arjun-as-brand-ambassador/25368
Colgate-Palmolive Company2011 Annual Report. (2011). Retrieved April 21, 2012, from http://www.colgate.com/us/en/annual-reports/2011/#Engaging-To-Build-Our-Brands-With-Our-Consumers
Colgate-Palmolive: A Strong International Position. (2012, February 16). Seeking Alpha. Retrieved April 21, 2012, from http://seekingalpha.com/article/373001-colgate-palmolive-a-strong-international-position
Consumer Analyst Group of New York Conference. (212, February 24). Retrieved April 21, 2012, from http://files.shareholder.com/downloads/CL/1802326611x0x545369/a4bb386b-036f-4d2a-a400-3f08df709811/Colgate-CAGNY.pdf
. (n.d.). Facebook. Retrieved April 20, 2012, from https://www.facebook.com/ColgateMaxFreshIndia
Jgar (2011, November 21). Colgate-Palmolive’s Unique Marketing Strategy Opens up a New Market. Affiliate Temple. Retrieved April 20, 2012, from http://www.affiliatetemple.com/colgate-palmolives-unique-marketing-strategy-opens-up-a-new-market/
Our Company: Living Our Values. (n.d.). Colgate World of Care. Retrieved April 20, 2012, from http://www.colgate.com/app/Colgate/US/Corp/LivingOurValues/Diversity/HomePage.cvsp
PRNewswire (n.d.). VEVO Launches New Music Program With Colgate-Palmolive Company Featuring Colgate(R) MaxWhite(TM) Toothpaste. PRNewswire. Retrieved April 21, 2012, from http://www.prnewswire.com/news-releases/vevo-launches-new-music-program-with-colgate-palmolive-company-featuring-colgater-maxwhitetm-toothpaste-93689834.html
Singh, N. (2007, March 26). Colgate squeezing for more freshness gains. Daily News & Analysis. Retrieved April 21, 2012, from http://www.dnaindia.com/money/report_colgate-squeezing-for-more-freshness-gains_1087226
Taylor, J. (2011, June 6). Update: the global petfood market for 2011 The humanization of companion animals is a strong driver in the way consumers perceive pet products and pet brands globally. What does that mean for the future?. Pet food Industry. Retrieved April 22, 2012, from http://www.petfoodindustry.com/PetMarketUpdate.aspx

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