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Marketing Checkpoint

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1. Question : (TCOs C, H) Describe customer perceived value, total customer benefit, and total customer cost. How do the total customer benefit and the total customer cost affect the consumer’s perception? Explain.
Customer perceived value primarily consist of the difference between the total customer benefit and the total customer cost and the perceived alternatives. For example, store brands vs. nationally known brands. The Total customer benefit involves the perceived monetary value and psychological benefits customers expect from a given market offering (product) because of the services, personnel, and image involved. The Total customer cost consist of the perceived bundle of costs customers expect to incur in evaluating, obtaining, using, and disposing of the given market offering, including monetary, time, energy, and psychological costs. Based on the previous definitions, the cost benefit analysis associated with the customer’s perception is affected by what return on investment the product or service produces.
2. Question : (TCOs C, H) What are some of the ways that a business can attract and retain customers?
There are several ways business can attract and retain customers. I judge, the following are effective ways for the invitation and retention of customers: •Loyalty programs •Discounts •Excellent customers service •Exclusivity programs (red carpet club with United) •No hassle Product service (Sam’s club just replaces electronics)
3. Question : (TCOs C, H) What are the five stages in the buying decision process? Briefly describe each.
The Five Stages in the buying decision process are: 1.Problem Recognition: The buying process starts when the buyer recognizes a problem or need triggered by internal or external stimuli. 2. Information Search: Surprisingly, consumers often search for limited amounts of information. At the next level, the person may

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