...the web for medical information, healthcare provider information and hospital selection ("Healthcare success," para. 6). 1. Chosen business and how they use the Internet. (http://www.barnabashealth.org/Newark-Beth-Israel-Medical-Center.aspx) Currently Newark Beth Israel Medical Center a 670 bed nonprofit hospital in New Jersey provides patient consumers access to such information via its web homepage. It provides patients with electronic access to; staff physicians biographies and contact information, clinical services which the facility provides such as cardiac intervention and surgery and hospital based patient health events. 2. Comparable business and how they use the Internet Emaro, L. A. (September 2012). Patient portals: express Lane on information highway. Journal of AHIMA , 83, 24-28. Retrieved from http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_049724.hcsp?dDocName=bok1_049724 Hospitals such as Cox health have advanced their social interaction via the net by creating a portal for their patients to access their individual healthcare information. The portal experiences significant patient and facility interaction commonly incurring 33,000 users who login to; check diagnostic test results,...
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...Quality Management on Domestic and Global Competition Allen Mukamusoni MGT/449 Saturday, March 17, 2012 John Dewey Quality Management on Domestic and Global Competition Lufthansa is originally from Germany, and is one of the world's largest airlines and an aviation group with a network of more than 400 subsidiaries around the globe, operating in six business areas: passenger business, logistics, maintenance, repair and overhaul, catering, leisure travel and international technology services. Southwest Airlines Company (SA) is an America low-cost airline based in Dallas Texas. Southwest Airline is the largest airline in the United States based upon domestic passengers carried with over 550 of these aircraft in service, each operating an average of six flights per day. Southwest and Air Tran merged with 37,000 employees as of December 2011 and operates more than 3,300 flights a day, and operates scheduled service to 97 destinations in 42 states. Today the concept of quality management has come out as an important business practice that companies want to take on. Companies strive for effective and customer oriented by implementing quality management, enterprises has become able to ensure quality in their products and services. Organizational goals are to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations. This paper will discuss similar processes, the procedure that produces a competitive product or service...
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...Individual Learning Project Contemporary Management Technique Research Paper: Toyota Motor Corporation Reginald A. Thomas Liberty University Toyota Motor Corporation is an organization that makes headlines on every news platform there is. They are known worldwide, as a dominating force within the automotives industry, and it is imperative to the organization to stay at the top of the industries pack. Not only that, but also to continue to be the leader in sales and to deliver quality products and services. Making headlines throughout the world regarding an electronic failure or mechanical problems causing sticking accelerator pedal and floor mat pedal entrapment is not something that an automotive organization would like to hear. However, this is the case with Toyota. Within the years 2009 and 2010 Toyota recalled millions of vehicles due to a mechanical problem of sticking accelerator pedal and floor mat pedal entrapment. This recall resulted in $48.8 million in lawsuits that Toyota received due to some fatal car accidents involving their vehicles and the nonresponsive actions that Toyota integrated (Wald, 2011, para 4). Eventually the reputation of Toyota had decreased tremendously. Despite the fact that in the early 1960s Toyota implemented Toyota Quality Control (TQC) activities, this did not respond well with the recalls and the trust that customers had instilled in Toyota. TQC is used to solve quality issues...
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...returns for its shareowners by providing high value-added logistics, transportation and related business services through focused operating companies” (Mission Statement, 2014). FedEx is one of the largest domestic and foreign shipping companies in existence in the economic world that we know today. FedEx began its journey in 1971 when it was founded by Frederick W Smith in Little Rock, AR (Acquisition History, 2014, para 1). They went global in 1984 when they purchased Gelco Express International, a “worldwide courier with service to 84 countries” (Acquisition History, 2014, para 2). In 1989 they purchased Tiger International Inc., a flying full-service, cargo airline company (Acquisition History, 2014, para 2). Nine years later, in 1998, they really started growing. FedEx created the company FDX in which they later renamed as FedEx Corporation (Acquisition History, 2014, para 4). It was in 1998 that FedEx Ground and FedEx Freight both took off. Not only did they service customers through the air as an express service but they also were able to sufficiently service customers across the US by the use of trucks making it much more economical and affordable (Acquisition History, 2014, para 4). From 1998 FedEx Corporation has made multiple company purchases building the company up to a billion dollar company and a globally known company as well. “FedEx serves more than 220 countries and territories with operations that include 634 aircraft and over 90,000 vehicles. More than 300,000...
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... Sustaining its culture …………………………………………………………………………………………………………………………………….6 How employees learn about organizational culture …………………………………………………………………………………………….6 Conclusion …………………………………………………………………………………………..………………………………………………………………6 References …………………………………………………………………………………………………………………………………………………………..7 Executive Summary Ceylon Tobacco Company is one of Sri Lanka’s most successful businesses and it caters to a wide set of crowd from age 21 and above in Sri Lanka, Maldives and Middle Eastern countries. It has being a distinctive member of British American Tobacco Company and operations span from the growing and processing of Tobacco to distribution and marketing of cigarettes. By being the solitary tobacco products producer, CTC’s unique flat organizational structure and HR platform provides the opportunity for the local professional talents to learn and grow into the global professional British American Tobacco network. By providing the youth to guide to move the business ahead, CTC motivates and empowers potential leaders to contribute in key and tactical areas of business. The scope of this report is to understand the...
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...Apple Company Apple incorporation is an American company established in 1971 by Steve jobs and Steve Wozniak. The company’s headquarters are located in Cupertino, California. Apple Incorporation specializes in designing and developing computer hardware and software but has recently diversified into other consumer electronic goods. Apple Incorporation is the second biggest information technology company by revenue with an estimated revenue of US $414 billion. Apples’ success in the technological sector, stems from it’s; commitment in providing best computer and other electronic experience to its clientele by providing quality products from extensive innovation and creativity. This paper will examine some key ideas, strategies and concepts that this company employs in its operation that makes it a success in the information and technology industry. It will also discuss some of the lessons and ideas businesses need to incorporate into their operations, in order for them to realize success like Apple Incorporation. To begin with, Apple employs vertical integration and diversification strategy in its business operations. This strategy makes it hard for any other technological companies to compete with it. This is because this strategy makes apple to diverse its business operations but connect them into one big company (Adams, 2012). For instance, Apple has segmented its company into a software company, hardware company, retail company and services company. Most corporations...
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...Federal Express Corporation Social Responsibility Strategy Prepared for: Board of Directors FedEx Corporation Prepared by: Kakish Consulting Group: Lily Kakish March 28, 2012 EXECUTIVE SUMMARY In 1994, John Elkington coined the term triple bottom line. (TBL) “As originator of the term, I have often been asked how it was conceived and born. As far as I can remember – and memory is a notoriously fallible thing – there was no single eureka! moment. Instead, in 1994 we had been looking for new language to express what we saw as an inevitable expansion of the environmental agenda that Sustainability (founded in 1987)”. (Johnelkington.com, 2004). TBL consists of the Three Ps: profit, people, and planet. These three are different and separable yet all part of the success when it comes to the “bottom line”. The 21st century companies are called for a higher standard of excellence. This level of excellence should respond to three questions: 1. Are we financially responsible? (profit) 2. Are we socially responsible with the stakeholders? (people) 3. Are we environmentally responsible? (planet) FedEx bought into this business concept before it was politically correct and was one of the corporations that pioneered its role with social responsibility and accountability. Although it is easy to assess the first of these three TBL, it is harder to measure the 2nd (people) and 3rd (planet). Never-the-less, all companies no matter their size, location, and focus should be dedicated...
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...History The modern air and ground express industry was pioneered with the founding of Federal Express in 1971; the corporation was created in 1998 as FDX Corporation and became FedEx Corporation in January 2000. Headquarters Memphis, Tenn. Principal Officers Frederick W. Smith, Chairman, President and CEO Robert B. Carter, Executive Vice President, FedEx Information Services and CIO T. Michael Glenn, Executive Vice President, Market Development and Corporate Communications Alan B. Graf Jr., Executive Vice President and CFO Christine P. Richards, Executive Vice President, General Counsel and Secretary NYSE Listing FDX (since December 1978) FY09 Revenue (Consolidated Information for all FedEx Companies) $35.5 billion Workforce More than 275,000 team members worldwide Average Daily Volume More than 7.5 million shipments for express, ground, freight and expedited delivery services Service Area More than 220 countries and territories, including every address in the United States fedex.com Over 20 million unique visitors monthly; more than 5.5 million package tracking requests daily and 19 million packages shipped via FedEx Ship Manager monthly. Operating Facilities Express: 1,083 stations; 10 air express hubs Ground: 32 ground hubs; over 500 pickup/delivery terminals Freight: Approximately 470 service centers Office: Approximately 2,000 locations Air...
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...OPERATIONS AND PROJECT MANAGEMENT OPERATIONS AND PROJECT MANAGEMENT OPERATIONS AND PROJECT MANAGEMENT OPERATIONS AND PROJECT MANAGEMENT OPERATIONS AND PROJECT MANAGEMENT www.ibscdc.org 1 Efficient Project Management at TransWorks Information Services Pvt. Ltd., an Indian-based BPO Company This is a real life case taken from a service industry; it discusses the real life problem faced by a BPO Company. It focusess on the problems faced by the calling agents and the management as a whole, many a times it so happens that the management perceives a problem in a different angle and the solution eludes them; this causes a lot of frustration on the part of employees and management resulting in mass attrition. The real concern today for any call centre company is its high attrition rate; the basic reason being the discord between the management and the employee. The employees look out for a congenial and empathetic management and shift to the other competing companies when offered a good work environment. This case study throws light on one such aspect where a mass attrition was avoided by the top management by strategic and lateral thinking. Pedagogical Objectives • How a manager dealt with such a challenging project with support of his team of 14 fresh trainees • How he managed to save the project and bring about some wonderful changes to glide through the difficult times • How innovation and teamwork can change things for an organisation. Industry Reference No. Year of...
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...Care Marketing Analysis Charles M. Griggs Jr. University of Phoenix HCS 539 Martha Owen January 08, 2012 Health Care Marketing Analysis Grady Memorial Hospital commonly known as Grady Hospital located in the state of Georgia opened in 1892. “Grady Health System was created by and named for Henry W. Grady, editor of the "Atlanta Constitution," who worried about the lack of quality health care for Atlanta's poor” (Grady, 2010, p. 1). Grady Hospital is the largest public hospital in Atlanta with a specialization in trauma treatment. Grady hospital previously practiced racial discrimination by separating the African American patient from White patients thereby receiving the segregated name of “The Gradys.” Although Grady abolished the historic segregation, some elderly residents of Atlanta, and African American residents still refer to Grady as a hospital “segregated evenly between white and black wards” (Burns, 2011, p. 1). However, despite the alleged racial profiling Grady hospitals mission consist of serving poor Atlanta resident “while rising healthcare costs and the economic downturn threatened its solvency a few years back along with serving patients who can't get care elsewhere” (Burns, 2011, p. 1). The public recognized Grady Hospital as one of the premier hospitals in the Southern United States that provides trauma care to accident victims, fall victims, patients suffering from self-inflicted harm, and assault victims. Four P’s of Marketing ...
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...Total Quality Management Vol. 23, No. 11, November 2012, 1227–1239 Which HRM practices contribute to service culture? Akiko Ueno∗ ,† Royal Docks Business School, University of East London, Docklands Campus, 4-6 University Way, London, E16 2RD, UK It is known that Human Resources Management (HRM) can help to develop service culture, which will in turn improve service quality. The purpose of this article is to determine the relative importance of six HRM practices in terms of their impact on culture. A questionnaire survey of medium and large-sized UK service businesses was conducted. The results reveal that there is a strong association between culture and HRM practices, and that some management practices are more strongly associated with culture than others. Further research should explore the reasons why some HRM practices are more contributory to culture than others. Service businesses in pursuit of service quality should make use of these HRM practices for developing service culture in their organisations. This research has confirmed a strong association between culture and HRM practices, and also clarified the relative importance of HRM practices in terms of their impact on culture in order to improve service quality. Keywords: culture; HRM; services Introduction This article investigates the relative importance of six Human Resources Management (HRM) practices in terms of their impact on culture in order to improve service quality. In a previous study, it was found...
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...Title of essay: Exploring Marketing with Delta Airlines as a Case Study Tedlow, Richard S. believes that the history of consumer product marketing in the United States can be divided into three phrases.1 The history of marketing will aid us in understanding the business world today and is thus useful in this essay to explore this in brief before embarking on studying Delta Airlines as a case study to approach the topic of marketing, in the context of the U.S Airline Industry. Phrase 1 is that of fragmentation and this is purely due to logistics reasons, rather than the result of any marketing strategy. This results in transportation of bulky goods from one region to another being relatively expensive and for a consumer product to achieve national distribution, a favorable ratio of weight and bulk to value is required. This phrase happened before the 1880s and the market size is restricted due to a lack of information, and it is characterized by a high margin and low volume. The second phrase of unification is the rise of mass marketing, with high volume and a low margin, which is the direct opposite of the first phrase of fragmentation. The development of this phrase is possible due to firstly, the development of the railroad and the telegraph and secondly, innovations in manufacturing technology. All the above innovations led to a more effective transportation and communication network that lowered the cost of mass marketing products by significant percentages. There is a rise...
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...Title of essay: Exploring Marketing with Delta Airlines as a Case Study Tedlow, Richard S. believes that the history of consumer product marketing in the United States can be divided into three phrases.1 The history of marketing will aid us in understanding the business world today and is thus useful in this essay to explore this in brief before embarking on studying Delta Airlines as a case study to approach the topic of marketing, in the context of the U.S Airline Industry. Phrase 1 is that of fragmentation and this is purely due to logistics reasons, rather than the result of any marketing strategy. This results in transportation of bulky goods from one region to another being relatively expensive and for a consumer product to achieve national distribution, a favorable ratio of weight and bulk to value is required. This phrase happened before the 1880s and the market size is restricted due to a lack of information, and it is characterized by a high margin and low volume. The second phrase of unification is the rise of mass marketing, with high volume and a low margin, which is the direct opposite of the first phrase of fragmentation. The development of this phrase is possible due to firstly, the development of the railroad and the telegraph and secondly, innovations in manufacturing technology. All the above innovations led to a more effective transportation and communication network that lowered the cost of mass marketing products by significant percentages. There is a rise...
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...a. From its low price form to its organization culture to the do it yourself approach complete with paper, measuring tapes and pencils offered in-store plus its strong brand image expressive of high value, trendy, low price , current and trendy furniture, the added services it offers daycare, diners, carracks, design advisers, and its strong effort on viability from produce design to removal IKEA is well able to suffice itself of recent market chances the weak state of the United States low cost , demand for ease , viability problems to power its aggressive qualities. To this end IKEA employs a plan of working excellence to effort on competence of processes and operations. OE is a aggressive qualities it translates to spread creation flexibility, improved client reaction, and cost minimization connecting all looks of company controls. OE updates affairs and optimizes performance (www.deloitte.com). OE isn't realized overnight. It is the organized management of protection, condition, setting, dependability and competence which take sun creasing, purposeful labors to build and endure a culture over time (www.chevron.com). IKEA has advance personal qualities long-term relationship with supply chain members /power to offer them fiscal help , local exchange offices legal qualities tax qualities , NPO company ownership, company qualities culture; human resource qualities devoted staff hundred Best business to Work For rating, Ant bureaucracy Weeks; produce...
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