Free Essay

Marketing Mid Term

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Submitted By treebear121
Words 4709
Pages 19
|Question 1 |1 points |Save |
| |Kroger buys a lot of cranberry products at Christmas due to high consumer demand. This is an | | | | |
| |example of ________ demand. | | | | |
| |[pic] | | | | |
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| |elastic | | | | |
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| |inelastic | | | | |
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| |derived | | | | |
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| |fluctuating | | | | |
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| |joint | | | | |
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|[pic] Question 2 |1 points |Save |
| |Each culture contains smaller ________, or groups of people with shared value systems based| | | | |
| |on common life experiences and situations. | | | | |
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| |alternative evaluations | | | | |
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| |occupations | | | | |
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| |social classes | | | | |
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| |subcultures | | | | |
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| |cognitive dissonances | | | | |
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|[pic] Question 3 |1 points |Save |
| |Companies who use brand ambassadors are participating in ________. | | | | |
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| |buzz marketing | | | | |
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| |traditional marketing | | | | |
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| |values marketing | | | | |
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| |opinion leading | | | | |
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| |direct marketing | | | | |
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|[pic] Question 4 |1 points |Save |
| |There is a trend in the United States toward rediscovering the flavor of regional cooking | | | | |
| |and the use of locally grown ingredients. People are choosing to spend hours in the kitchen| | | | |
| |using only the freshest ingredients to recreate local culinary traditions. This change in | | | | |
| |________ is one of the reasons the number of farmers markets in the United States has | | | | |
| |increased by 70 percent in the last eight years. | | | | |
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| |life-cycle stage | | | | |
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| |lifestyle | | | | |
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| |life cycle | | | | |
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| |personality | | | | |
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| |subculture | | | | |
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|[pic] Question 5 |1 points |Save |
| |A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle | | | | |
| |stage, occupation, economic situation, lifestyle, and personality and self-concept. | | | | |
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| |attitudes | | | | |
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| |personal characteristics | | | | |
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| |reference groups | | | | |
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| |psychographics | | | | |
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| |perceptions | | | | |
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|[pic] Question 6 |1 points |Save |
| |Almost all major purchases result in ________, or discomfort caused by postpurchase | | | | |
| |conflict. | | | | |
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| |dissatisfaction | | | | |
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| |purchase decisions | | | | |
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| |need recognition | | | | |
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| |legitimization | | | | |
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| |cognitive dissonance | | | | |
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|[pic] Question 7 |1 points |Save |
| |Worthington Farm raises chickens. For years, it has used wooden coops for hauling its | | | | |
| |poultry to market. When Bob Worthington went to reuse some of his coops, he noticed many of| | | | |
| |them could not be sufficiently cleaned for reuse and needed to be replaced. Worthington was| | | | |
| |at which stage of the business buying process when he decided to replace his old coops? | | | | |
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| |performance review | | | | |
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| |product value analysis | | | | |
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| |problem recognition | | | | |
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| |general need description | | | | |
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| |product specification | | | | |
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|[pic] Question 8 |1 points |Save |
| |________ is the process by which people select, organize, and interpret information to form| | | | |
| |a meaningful picture of the world. | | | | |
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| |Self-actualization | | | | |
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| |Perception | | | | |
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| |Personality | | | | |
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| |Learning | | | | |
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| |Selective grouping | | | | |
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|[pic] Question 9 |1 points |Save |
| |Of the following, the best starting point to understanding how consumers respond to various| | | | |
| |marketing efforts is the ________ model of a buyer's behavior. | | | | |
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| |belief | | | | |
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| |stimulus-response | | | | |
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| |societal | | | | |
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| |subculture | | | | |
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| |generational | | | | |
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|[pic] Question 10 |1 points |Save |
| |Opinion leaders are sometimes referred to as ________. | | | | |
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| |the upper class | | | | |
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| |networkers | | | | |
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| |the influentials | | | | |
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| |buzz marketers | | | | |
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| |the middle class | | | | |
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|[pic] Question 11 |1 points |Save |
| |Although more price-conscious than other segments, ________ consumers tend to be strongly| | | | |
| |motivated by quality and selection. Brands are important. They enjoy shopping and are | | | | |
| |more fashion conscious than other ethnic groups. | | | | |
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| |African American | | | | |
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| |Asian | | | | |
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| |Hispanic | | | | |
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| |mature | | | | |
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| |baby boomer | | | | |
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|[pic] Question 12 |1 points |Save |
| |Which of the following statements about buying centers is true? | | | | |
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| |The buying center is like a standing committee. | | | | |
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| |The buying center may involve informal participants who are not obvious to sellers. | | | | |
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| |An individual's role in the buying center does not change. | | | | |
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| |The buying center roles are specified on the organizational chart. | | | | |
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| |The typical buying center has five employees, one to assume each of the buying center's | | | | |
| |roles. | | | | |
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|[pic] Question 13 |1 points |Save |
| |A detailed version of a new idea stated in meaningful customer terms is called a | | | | |
| |________. | | | | |
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| |product concept | | | | |
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| |product image | | | | |
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| |product movement | | | | |
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| |product idea | | | | |
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| |product proposal | | | | |
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|[pic] Question 14 |1 points |Save |
| |Flurrbies, winter accessories which fell in and out of favorability with customers | | | | |
| |quickly, are an example of a ________. | | | | |
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| |fashion | | | | |
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| |market strategy | | | | |
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| |style | | | | |
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| |product idea | | | | |
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| |fad | | | | |
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|[pic] Question 15 |1 points |Save |
| |________ is a new-product development approach in which one company department works to | | | | |
| |complete its stage of the process before passing the new product along to the next | | | | |
| |department and stage. | | | | |
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| |Team-based product development | | | | |
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| |Simultaneous product development | | | | |
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| |Sequential product development | | | | |
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| |Micromarketing | | | | |
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| |Product life-cycle analysis | | | | |
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|[pic] Question 16 |1 points |Save |
| |Top management can install a(n) ________ to direct the flow of new-product ideas to a | | | | |
| |central point where they can be collected, reviewed, and evaluated. | | | | |
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| |database | | | | |
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| |idea evaluation system | | | | |
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| |market strategy | | | | |
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| |innovation management system | | | | |
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| |data processing system | | | | |
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|[pic] Question 17 |1 points |Save |
| |When Heinz introduced EZ Squirt packaging and new colors such as Blastin' Green and | | | | |
| |Awesome Orange to revitalize consumer buying, the company was ________. | | | | |
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| |modifying the pricing strategy | | | | |
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| |modifying the product | | | | |
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| |modifying the distribution | | | | |
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| |modifying the market | | | | |
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| |dropping the product | | | | |
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|[pic] Question 18 |1 points |Save |
| |Which stage of the new-product development process focuses on finding new ways to solve | | | | |
| |customer problems and to create more customer-satisfying experiences? | | | | |
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| |sequential product development | | | | |
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| |customer-centered new-product development | | | | |
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| |new-product development | | | | |
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| |team-based new-product development | | | | |
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| |concept testing | | | | |
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|[pic] Question 19 |1 points |Save |
| |The PLC concept can be applied by marketers as a useful framework for describing how | | | | |
| |________. | | | | |
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| |[pic][pic] | | | | |
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| |concept testing is conducted | | | | |
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| |to forecast product performance | | | | |
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| |to develop marketing strategies | | | | |
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| |products and markets work | | | | |
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| |product ideas are developed | | | | |
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|[pic] Question 20 |1 points |Save |
| |GrayBerry Gifts has just brainstormed a large number of ideas for adding new products and| | | | |
| |services after visiting several buying fairs. The owners will begin the first | | | | |
| |idea-reducing stage, called ________, to arrive at a realistic number to adopt. | | | | |
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| |idea generation | | | | |
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| |idea screening | | | | |
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| |business analysis | | | | |
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| |concept development | | | | |
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| |concept testing | | | | |
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|[pic] Question 21 |1 points |Save |
| |Sherri's Exclusives sells currently accepted and popular clothing items in given fields. | | | | |
| |What does she stock in her store? | | | | |
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| |fads | | | | |
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| |services | | | | |
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| |fashions | | | | |
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| |styles | | | | |
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| |exclusives | | | | |
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|[pic] Question 22 |1 points |Save |
| |Altas Steel Corporation lacks the confidence, capital, and capacity to launch its new | | | | |
| |steel product into full national or international distribution. Even though test market | | | | |
| |results look promising, what will most likely be management's next step? | | | | |
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| |seek the help of a nationally known consultant | | | | |
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| |secure a loan to provide confidence, capital, and capacity | | | | |
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| |retest the product in additional markets | | | | |
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| |develop a prototype | | | | |
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| |develop a planned market rollout over time | | | | |
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|[pic] Question 23 |1 points |Save |
| |The search for new-product ideas should be ________ rather than ________. | | | | |
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| |employee-centered; customer-centered | | | | |
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| |intermittent; continuous | | | | |
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| |systematic; haphazard | | | | |
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| |segmented; holistic | | | | |
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| |impulsive; strategic | | | | |
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|[pic] Question 24 |1 points |Save |
| |Product improvements, product modifications, and original products can all be classified | | | | |
| |as ________. | | | | |
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| |[pic][pic] | | | | |
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| |pioneer products | | | | |
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| |product ideas | | | | |
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| |product concepts | | | | |
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| |test products | | | | |
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| |new products | | | | |
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|[pic] Question 25 |1 points |Save |
| |The ________ of the product mix refers to how closely related the various product lines | | | | |
| |are in end use, production requirements, distribution channels, or some other way. | | | | |
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| |width | | | | |
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| |consistency | | | | |
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| |length | | | | |
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| |perimeter | | | | |
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| |depth | | | | |
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|[pic] Question 26 |1 points |Save |
| |________ is defined as the use of commercial marketing concepts and tools in programs | | | | |
| |designed to influence individuals' behavior to improve their well-being and that of | | | | |
| |society. | | | | |
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| |Interactive marketing | | | | |
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| |Social marketing | | | | |
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| |Person marketing | | | | |
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| |Unsought product marketing | | | | |
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| |Internal marketing | | | | |
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|[pic] Question 27 |1 points |Save |
| |An increasing number of retailers and wholesalers have created their own ________, also | | | | |
| |called store brands. | | | | |
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| |[pic][pic] | | | | |
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| |shopping products | | | | |
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| |service variability | | | | |
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| |private brands | | | | |
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| |unsought products | | | | |
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| |specialty products | | | | |
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|[pic] Question 28 |1 points |Save |
| |Product mix ________ refers to the number of versions offered of each product in the | | | | |
| |line. Crest toothpaste comes in 13 varieties, ranging from Crest Multicare to Crest | | | | |
| |Baking Soda formulations. | | | | |
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| |[pic][pic] | | | | |
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| |height | | | | |
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| |depth | | | | |
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| |perimeter | | | | |
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| |width | | | | |
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| |length | | | | |
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|[pic] Question 29 |1 points |Save |
| |You have an upset stomach. Your spouse rushes to the corner convenience store for a | | | | |
| |bottle of Pepto-Bismol. This product is a(n) ________ product. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |specialty | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |augmented | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |convenience | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |shopping | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |unsought | | | | |
| | | | | | |

|[pic] Question 30 |1 points |Save |
| |The impossibility of a barber storing haircuts for later sale is an example of which of | | | | |
| |the following? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |service variability | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |provider-customer interaction | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |service perishability | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |service inseparability | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |service intangibility | | | | |
| | | | | | |

|[pic] Question 31 |1 points |Save |
| |________ occurs when two established brand names of different companies are used on the | | | | |
| |same product. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |A brand extension | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Brand equity | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Cannibalization | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Co-branding | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Internal marketing | | | | |
| | | | | | |

|[pic] Question 32 |1 points |Save |
| |The total financial value of a brand is estimated through the process of brand ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |equity | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |valuation | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |positioning | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |extensions | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |differentiation | | | | |
| | | | | | |

|[pic] Question 33 |1 points |Save |
| |An apparel marketer is planning to launch an existing brand name into a new product | | | | |
| |category. Which brand development strategy is being implemented? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |line extension | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |new brands | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |brand extension | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |multibranding | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |rebranding | | | | |
| | | | | | |

|[pic] Question 34 |1 points |Save |
| |Which of the following capital items is NOT considered accessory equipment? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |chairs | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |buildings | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |desks | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |hand tools | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |lift trucks | | | | |
| | | | | | |

|[pic] Question 35 |1 points |Save |
| |________ are products and services bought by final consumers for personal consumption. | | | | |
| |These include convenience products, shopping products, specialty products, and unsought | | | | |
| |products. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |Straight extensions | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Line extensions | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Consumer products | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Industrial products | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Services | | | | |
| | | | | | |

|[pic] Question 36 |1 points |Save |
| |An alternative to product line stretching is ________, adding more items within the | | | | |
| |present range of the line. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |co-branding | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product mixing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |interactive marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |service marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product line filling | | | | |
| | | | | | |

|[pic] Question 37 |1 points |Save |
| |Members of which type of market buy goods and services for further processing or for use | | | | |
| |in the production process? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |wholesale | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |retail | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |consumer | | | | |
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| |[pic] | | | | |
| | | | | | |
| |business | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |reseller | | | | |
| | | | | | |

|[pic] Question 38 |1 points |Save |
| |A society's core beliefs and values have a high degree of ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |conformity | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |persistence | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |ethnocentrism | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |similarity | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |simplicity | | | | |
| | | | | | |

|[pic] Question 39 |1 points |Save |
| |Ernst Engel's laws generally have been supported by recent studies. He discovered that as| | | | |
| |family income rises, the percentage spent on ________ declines and the percentage spent | | | | |
| |on ________ remains about constant. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |savings; transportation | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |clothing; recreation/entertainment | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |food; housing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |recreation/entertainment; savings | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |food; clothing | | | | |
| | | | | | |

|[pic] Question 40 |1 points |Save |
| |A country with a(n) ________ economy has rich markets for many different kinds of goods. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |subsistence | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |industrial | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |service | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |rural | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |multicultural | | | | |
| | | | | | |

|[pic] Question 41 |1 points |Save |
| |Over the past 50 years, which of the following groups of workers has become smaller? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |professionals | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |telecommuters | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |married women | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |manufacturers | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |managers | | | | |
| | | | | | |

|[pic] Question 42 |1 points |Save |
| |A company or association's ________ is designed to help guide responses to complex social| | | | |
| |responsibility issues. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |privacy policy | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |discretion in enforcing regulations | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |code of ethics | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |core value system | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |cause-related marketing | | | | |
| | | | | | |

|[pic] Question 43 |1 points |Save |
| |Because of an expected increase in ethnic populations, marketers are likely to place a | | | | |
| |greater emphasis on ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |cause-related marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |targeted advertising messages | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |mainstream advertising | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |mass marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |geographic segmentation | | | | |
| | | | | | |

|[pic] Question 44 |1 points |Save |
| |Increased marketing of home amenities such as high-end barbeques, hot tubs, and home | | | | |
| |entertainment centers has most likely been spurred by Americans' changing views of | | | | |
| |________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |social responsibility | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |nature | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |others | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |organizations | | | | |
| | | | | | |

|[pic] Question 45 |1 points |Save |
| |Which of the following is the most commercially influential American demographic age | | | | |
| |group today? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |seniors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |baby boomers | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |tweens | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Millennials | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Generation X | | | | |
| | | | | | |

|[pic] Question 46 |1 points |Save |
| |The three largest age groups in America are the baby boomers, Generation Xers, and | | | | |
| |________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |teens | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Millennials | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |tweens | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |seniors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |toddlers | | | | |
| | | | | | |

|[pic] Question 47 |1 points |Save |
| |A marketer of pesticides should be the least concerned about which of the following? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |persistence of cultural values | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |increased pollution | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |increased government intervention | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |chemical pollutants in the food supply | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |shortages of raw materials | | | | |
| | | | | | |

|[pic] Question 48 |1 points |Save |
| |LandPort Transportation and Omega Warehousing move and store the products your company | | | | |
| |sells. The two businesses are examples of ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |physical distribution firms | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing services agencies | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |geographic segments | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing intermediaries | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |resellers | | | | |
| | | | | | |

|[pic] Question 49 |1 points |Save |
| |ByWay Ventures chose a differentiated marketing strategy. The company had to weigh | | | | |
| |________ against ________ when selecting this strategy. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |geographic segmentation; demographic segmentation | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |attitudes; perceptions | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |increased sales; increased costs | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |extra research; costs | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |sales analysis; sales | | | | |
| | | | | | |

|[pic] Question 50 |1 points |Save |
| |Which of the segmenting strategies carries higher-than-average risks in consumer markets?| | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |mass | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |concentrated | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |multiple-segment | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |differentiated | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |undifferentiated | | | | |
| | | | | | |

|[pic] Question 51 |1 points |Save |
| |Through market segmentation, companies divide large, heterogeneous markets into smaller | | | | |
| |segments that can be reached more ________ with products and services that match their | | | | |
| |unique needs. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |effectively | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |efficiently | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |intensely | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |indirectly | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |both A and B | | | | |
| | | | | | |

|[pic] Question 52 |1 points |Save |
| |What is the following an example of? "To busy, mobile professionals who need to always be| | | | |
| |in the loop, BlackBerry is a wireless connectivity solution that gives you an easier, | | | | |
| |more reliable way to stay connected to data, people, and resources while on the go." | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |concentrated segmentation | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |responsible target marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |positioning statement | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |service differentiation | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |competitive advantage | | | | |
| | | | | | |

|[pic] Question 53 |1 points |Save |
| |When choosing a target marketing strategy, many factors need to be considered. Which of | | | | |
| |the following does your text NOT mention as important? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |degree of product variability | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product life-cycle stage | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |competitors' marketing strategies | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product cost | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |company resources | | | | |
| | | | | | |

|[pic] Question 54 |1 points |Save |
| |Target marketing sometimes generates controversy and concern. Issues usually involve the | | | | |
| |targeting of ________ consumers with ________ products. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |vulnerable or disadvantaged; controversial or potentially harmful | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |elderly; expensive | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |vulnerable; marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |young; appealing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |mass market; deceptive | | | | |
| | | | | | |

|[pic] Question 55 |1 points |Save |
| |The market segments your company is targeting are conceptually distinguishable and | | | | |
| |respond differently to different marketing mix elements and programs. Therefore, these | | | | |
| |segments are ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |measurable | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |accessible | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |differentiable | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |reachable | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |observable | | | | |
| | | | | | |

|[pic] Question 56 |1 points |Save |
| |International Drilling Company segments its foreign markets by the income levels of a | | | | |
| |country's population. This firm segments on what basis? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |geographic factors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |cultural factors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |legal factors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |economic factors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |political factors | | | | |
| | | | | | |

|[pic] Question 57 |1 points |Save |
| |When Pacific Fisheries groups its customers as countries by regions such as Asia, | | | | |
| |Australia, or New Zealand, it is using which segmenting base? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |demographics | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |political and legal factors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |geographic location | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |economic factors | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |benefits sought | | | | |
| | | | | | |

|[pic] Question 58 |1 points |Save |
| |Typically, developing a strong position within several market segments creates more total| | | | |
| |sales than ________ marketing across all segments. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |target | | | | |
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| |niche | | | | |
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| |differentiated | | | | |
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| |individual | | | | |
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| |undifferentiated | | | | |
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|[pic] Question 59 |1 points |Save |
| |Ford Motor Company emphasizes "Quality first–Ford tough" in its truck products. The | | | | |
| |company has developed a differentiation strategy based on ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |people | | | | |
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| |[pic] | | | | |
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| |services | | | | |
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| |[pic] | | | | |
| | | | | | |
| |positioning | | | | |
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| |[pic] | | | | |
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| |image | | | | |
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| |[pic] | | | | |
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| |channels | | | | |
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|[pic] Question 60 |1 points |Save |
| |Marketers must be careful to guard against ________ when using age and life cycle | | | | |
| |segmentation. | | | | |
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| |[pic][pic] | | | | |
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| |stereotyping | | | | |
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| |underestimating | | | | |
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| |traditional marketing | | | | |
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| |gender bias | | | | |
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| |cultural bias | | | | |
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|[pic] Question 61 |1 points |Save |
| |Selecting which segments of a population of customers to serve is called ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |market segmentation | | | | |
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| |customization | | | | |
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| |choosing a value proposition | | | | |
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| |positioning | | | | |
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| |[pic] | | | | |
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| |target marketing | | | | |
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|[pic] Question 62 |1 points |Save |
| |It is most accurate to say that a customer will buy from the company that offers the | | | | |
| |highest ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |customer perceived value | | | | |
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| |company image | | | | |
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| |level of customer satisfaction | | | | |
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| |concern for society's interests | | | | |
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| |value for the dollar | | | | |
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|[pic] Question 63 |1 points |Save |
| |The authors of your text classify customers into four relationship groups, according to | | | | |
| |the customers' profitability and projected loyalty. ________ are the customers with the | | | | |
| |highest profit potential and strong loyalty. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |True friends | | | | |
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| |Barnacles | | | | |
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| |[pic] | | | | |
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| |Butterflies | | | | |
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| |[pic] | | | | |
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| |Big fish | | | | |
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| |[pic] | | | | |
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| |Strangers | | | | |
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|[pic] Question 64 |1 points |Save |
| |The ________ concept calls for aggressive selling and focuses on generating transactions | | | | |
| |to obtain profitable sales. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |marketing | | | | |
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| |[pic] | | | | |
| | | | | | |
| |product | | | | |
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| |[pic] | | | | |
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| |production | | | | |
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| |selling | | | | |
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| |[pic] | | | | |
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| |societal marketing | | | | |
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|[pic] Question 65 |1 points |Save |
| |Which of the following is an example of consumer-generated marketing? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |The Lexus Covenant aimed at creating customer delight | | | | |
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| |[pic] | | | | |
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| |Nike's Nike Plus running Web site | | | | |
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| |Neiman Marcus's InCircle Rewards program for its best customers | | | | |
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| |BMW's use of brand-related consumer videos posted on video-sharing Web sites | | | | |
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| |[pic] | | | | |
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| |Toyota's presence in online communities | | | | |
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|[pic] Question 66 |1 points |Save |
| |Greater consumer control means that companies must rely more on marketing by ________ | | | | |
| |than by ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |attraction; intrusion | | | | |
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| |[pic] | | | | |
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| |inspiration; competition | | | | |
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| |[pic] | | | | |
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| |producing; selling | | | | |
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| |[pic] | | | | |
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| |interruption; involvement | | | | |
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| |[pic] | | | | |
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| |socialization; information | | | | |
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|[pic] Question 67 |1 points |Save |
| |Which of the following is currently the fastest-growing form of marketing? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |consumer-generated marketing | | | | |
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| |mass media marketing | | | | |
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| |[pic] | | | | |
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| |social marketing | | | | |
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| |[pic] | | | | |
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| |word-of-mouth marketing | | | | |
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| |[pic] | | | | |
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| |online marketing | | | | |
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|[pic] Question 68 |1 points |Save |
| |________ is the total combined customer lifetime values of all the company's current and | | | | |
| |potential customers. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |Profitability | | | | |
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| |Share of customer | | | | |
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| |Share of market | | | | |
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| |Customer equity | | | | |
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| |Customer lifetime value | | | | |
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|[pic] Question 69 |1 points |Save |
| |When an airline goes after a "share of travel" from its customers, it is attempting to | | | | |
| |increase ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
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| |share of customer | | | | |
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| |its value proposition | | | | |
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| |customer variety | | | | |
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| |customer ownership | | | | |
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| |[pic] | | | | |
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| |target markets | | | | |
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|[pic] Question 70 |1 points |Save |
| |The set of marketing tools a firm uses to implement its marketing strategy is called the | | | | |
| |________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |product mix | | | | |
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| |[pic] | | | | |
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| |promotion mix | | | | |
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| |[pic] | | | | |
| | | | | | |
| |TQM | | | | |
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| |[pic] | | | | |
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| |marketing mix | | | | |
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| |[pic] | | | | |
| | | | | | |
| |marketing effort | | | | |
| | | | | | |

|[pic] Question 71 |1 points |Save |
| |Which of the following marketing management orientations focuses primarily on improving | | | | |
| |efficiencies along the supply chain? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |product concept | | | | |
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| |[pic] | | | | |
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| |marketing concept | | | | |
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| |[pic] | | | | |
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| |production concept | | | | |
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| |[pic] | | | | |
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| |societal marketing concept | | | | |
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| |[pic] | | | | |
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| |selling concept | | | | |
| | | | | | |

|[pic] Question 72 |1 points |Save |
| |Which of the following marketing management concepts is most likely to lead to marketing | | | | |
| |myopia? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |product | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |societal marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |customer-driving marketing | | | | |
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| |[pic] | | | | |
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| |customer-driven marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |selling | | | | |
| | | | | | |

|[pic] Question 73 |1 points |Save |
| |________ is the set of actual and potential buyers of a product. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |An audience | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |An exchange | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A segment | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A group | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A market | | | | |
| | | | | | |

|[pic] Question 74 |1 points |Save |
| |According to the authors of your text, the ________ concept is a "sense and respond" | | | | |
| |philosophy rather than a "make and sell" philosophy. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |societal marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |production | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |retailing | | | | |
| | | | | | |

|[pic] Question 75 |1 points |Save |
| |"Build a better mousetrap and the world will beat a path to your door" reflects the | | | | |
| |________ concept. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |product | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |production | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |target marketing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |selling | | | | |
| | | | | | |

|[pic] Question 76 |1 points |Save |
| |Greg Williams now has the buying power to purchase the computer system he has wanted for | | | | |
| |the last six months. Greg's want now has become a ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |transaction | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |demand | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |satisfier | | | | |
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| |[pic] | | | | |
| | | | | | |
| |necessity | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |need | | | | |
| | | | | | |

|[pic] Question 77 |1 points |Save |
| |The four possible strategies that can be pursued for each SBU are building, holding, | | | | |
| |________, and ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |harvesting; divesting | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |diversifying; penetrating | | | | |
| | | | | | |
| |[pic] | | | | |
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| |developing; growing | | | | |
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| |[pic] | | | | |
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| |downsizing; expanding | | | | |
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| |[pic] | | | | |
| | | | | | |
| |promoting; selling | | | | |
| | | | | | |

|[pic] Question 78 |1 points |Save |
| |Starbucks has an annual plan in place to deal with the company's current SBUs and their | | | | |
| |operations. However, as a growth-oriented firm, Starbucks is interested in both domestic | | | | |
| |and international markets. This requires Starbucks to constantly monitor the environment | | | | |
| |and adapt to the opportunities with which it is presented. To take advantage of its | | | | |
| |changing marketing opportunities, it is most important for Starbucks to have which of the| | | | |
| |following in place? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |value-delivery network | | | | |
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| |[pic] | | | | |
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| |strategic plan | | | | |
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| |[pic] | | | | |
| | | | | | |
| |profit analysis | | | | |
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| |[pic] | | | | |
| | | | | | |
| |mission statement | | | | |
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| |[pic] | | | | |
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| |supporting objectives | | | | |
| | | | | | |

|[pic] Question 79 |1 points |Save |
| |Which of the following is a useful tool for identifying growth opportunities? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |the business portfolio | | | | |
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| |[pic] | | | | |
| | | | | | |
| |the value chain | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |the product/market expansion grid | | | | |
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| |[pic] | | | | |
| | | | | | |
| |the value delivery network | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |the BCG matrix | | | | |
| | | | | | |

|[pic] Question 80 |1 points |Save |
| |Effective positioning begins with ________ the company's marketing offer in order to give| | | | |
| |consumers more perceived value. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |placing | | | | |
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| |[pic] | | | | |
| | | | | | |
| |promoting | | | | |
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| |[pic] | | | | |
| | | | | | |
| |differentiating | | | | |
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| |[pic] | | | | |
| | | | | | |
| |pricing | | | | |
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| |[pic] | | | | |
| | | | | | |
| |aligning | | | | |
| | | | | | |

|[pic] Question 81 |1 points |Save |
| |A sound marketing strategy begins with ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |customer analysis | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |SWOT analysis | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |differentiation | | | | |
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| |[pic] | | | | |
| | | | | | |
| |promotion | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |positioning | | | | |
| | | | | | |

|[pic] Question 82 |1 points |Save |
| |Most portfolio analysis methods evaluate SBUs on two dimensions, namely ________ and | | | | |
| |________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |market or industry growth rate; market or industry attractiveness | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |market share; strength of the SBU's position | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |market penetration; market development | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |market or industry attractiveness; strength of the SBU's position | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |market growth rate; profits | | | | |
| | | | | | |

|[pic] Question 83 |1 points |Save |
| |Which of the following is NOT a reason that a firm might want to abandon products or | | | | |
| |markets? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |The firm has not properly researched foreign markets which it has entered. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |The economic climate is showing signs of recovery. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |The firm has entered areas in which it does not have expertise. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |The firm has grown too fast. | | | | |
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| |[pic] | | | | |
| | | | | | |
| |The market environment has changed, making a product less profitable. | | | | |
| | | | | | |

|[pic] Question 84 |1 points |Save |
| |Disney is identifying and developing new markets for its theme parks. Disney is exploring| | | | |
| |possibilities for ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |downsizing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |market penetration | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |diversification | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product development | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |market development | | | | |
| | | | | | |

|[pic] Question 85 |1 points |Save |
| |Which of the following most accurately identifies a difference between a weakness and a | | | | |
| |threat in SWOT analysis? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |A company can be more negatively affected by a weakness than by a threat. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A company is more able to change a threat than a weakness. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A company can be more negatively affected by a threat than by a weakness. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A company is more able to change a weakness than a threat. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |A company can more easily identify threats than weaknesses. | | | | |
| | | | | | |

|[pic] Question 86 |1 points |Save |
| |Which of the following measures the profits generated by investments in marketing | | | | |
| |activities? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |marketing ROI | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |executive summaries | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |budgets | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |SWOT analysis | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing audits | | | | |
| | | | | | |

|[pic] Question 87 |1 points |Save |
| |Paul Pierce is busy working with other managers evaluating the products and businesses | | | | |
| |making up their company. Paul is engaged in ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |preparing a business portfolio | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing planning | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |defining the company's mission statement | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |portfolio analysis | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |marketing control | | | | |
| | | | | | |

|[pic] Question 88 |1 points |Save |
| |Unlike strategic-planning efforts of the past, which were conducted primarily by senior | | | | |
| |managers, today's strategic planning is more ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |short-term oriented | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |product-oriented | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |decentralized | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |centralized | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |limitation-free | | | | |
| | | | | | |

|[pic] Question 89 |1 points |Save |
| |Which of the following is the best advice about creating research questionnaires? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |Avoid personal questions that may make some respondents uncomfortable. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Questions should not be arranged in a particular order. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Ask personal questions in the middle of the instrument. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Use simple and direct language. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Ask difficult questions in the beginning to "weed out" uninterested respondents. | | | | |
| | | | | | |

|[pic] Question 90 |1 points |Save |
| |Typically, customer information is buried deep in separate databases, plans, and records | | | | |
| |of many different company functions and departments. To overcome such problems, which of | | | | |
| |the following should you try? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |decreased marketing intelligence | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |a marketing information system | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |customer relationship management | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |customer satisfaction measurement | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |more sophisticated software | | | | |
| | | | | | |

|[pic] Question 91 |1 points |Save |
| |In CRM, findings about customers discovered through ________ techniques often lead to | | | | |
| |marketing opportunities. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |value network | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |customer loyalty management | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |data mining | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |data warehousing | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |customer strategy | | | | |
| | | | | | |

|[pic] Question 92 |1 points |Save |
| |You want to find out whether Americans between 21 and 40 years of age tend to vote | | | | |
| |Democratic and whether Americans between 41 and 70 tend to vote Republican. You will most| | | | |
| |likely use a ________ to collect your data. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |mechanical device | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |simple random sample | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |cluster sample | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |stratified random sample | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |convenience sample | | | | |
| | | | | | |

|[pic] Question 93 |1 points |Save |
| |Loft Industries sells roof trusses to contractors and builders and would like to conduct | | | | |
| |research to determine how customers assess customer service. Which of the following | | | | |
| |research instruments would be best for this firm? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |eye cameras | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |questionnaires | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |people meters | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |checkout scanners | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |MRI scans | | | | |
| | | | | | |

|[pic] Question 94 |1 points |Save |
| |The availability of which of the following is most problematic in international marketing| | | | |
| |research? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |secondary data | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |consumers willing to answer surveys | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |research specialists | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |primary data | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |intelligence limitations | | | | |
| | | | | | |

|[pic] Question 95 |1 points |Save |
| |Which of the following statements is NOT true regarding information collected by | | | | |
| |marketers? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |Most managers need better information. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Most managers do not need more information. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Many managers are burdened by data overload. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Managers lack information of the right kind. | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |Managers have the right information and they have enough of it. | | | | |
| | | | | | |

|[pic] Question 96 |1 points |Save |
| |Fredia Pellerano has just discovered the major advantage of survey research. She reports | | | | |
| |to her supervisor that the advantage is its ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |understandability | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |ease to complete | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |simplicity | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |interactive design | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |flexibility | | | | |
| | | | | | |

|[pic] Question 97 |1 points |Save |
| |Michael Quinones is a customer service agent for a national car rental business. He has | | | | |
| |access to the company's intranet, which provides performance reports, shared work | | | | |
| |documents, contact information, and detailed information about customers. Which of the | | | | |
| |following is this access most likely to enable Michael to do during interactions with | | | | |
| |customers? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |use data mining techniques | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |share information with value-network members | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |analyze primary data | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |reward customer loyalty with an upgrade or discount | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |evaluate marketing intelligence | | | | |
| | | | | | |

|[pic] Question 98 |1 points |Save |
| |Despite the data glut that marketing managers receive, they frequently complain that they| | | | |
| |lack ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |enough information of the right kind | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |valid information | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |timely information | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |accurate information | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |reliable information | | | | |
| | | | | | |

|[pic] Question 99 |1 points |Save |
| |Which of the following is NOT an advantage of Web-based research? | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |ease of administration | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |speed | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |almost instantaneous results | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |low costs | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |control over who respondents are | | | | |
| | | | | | |

|[pic] Question 100 |1 points |Save |
| |Wal-Mart sends a trained observer to watch and interact with customers as they shop in | | | | |
| |a Wal-Mart store. This is an example of ________. | | | | |
| |[pic] | | | | |
| |[pic][pic] | | | | |
| | | | | | |
| |survey research | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |secondary research | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |experimental research | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |ethnographic research | | | | |
| | | | | | |
| |[pic] | | | | |
| | | | | | |
| |descriptive research | | | | |
| | | | | | |

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