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Marketing Plan

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I would like to introduce the new and innovative product from Palm called the Pre. The Palm Pre is Sprint’s new high speed multiple application phone that is meant to compete against other high end phones in this genre. The Palm Pre is exclusive to the Sprint cellular network just as the iPhone is exclusive to AT&T. Palm has been looking forward to the release of their new application phone and since then critics have been anticipating this phone to hit the cellular market. They have dubbed it the “iPhone killer”. Upon the release of this phone the cellular market is expected to change or shift just like it did when the iPhone from AT&T. When the iPhone was released Sprint lost thousands of customers who changed service to purchase the new Apple iPhone. Since Sprint has a larger network across America and a 4G connection speed we are expecting a shift in customers when this phone gets released. The market plan will target a specific audience, new sale promotions, new tactics to compete against our competitors, and the distribution plan should be fairly easy with a timeline with safeties to catch any hiccups. The target audience I am going to initially market the Palm Pre is America’s college students because I think that they would be the most receptive to the new cellular calling packages I want to offer with the new Palm Pre. The college student population across America in 2008 was 12 million plus according to the U.S. Census Bureau. This market has the right demographics and is strong market in size, age, gender mix, ethnicity mix, and education. By having a target audience this strong we can release Sprint’s exclusive Palm Pre, which is the new high speed application phone with the latest gadgets, applications, and widgets with the notion that we will be able to compete in the cellular market of this genre. The cellular market is like riding a roller coaster there will always be ups and downs because one cellular always has something to top the other company with either new phones or better cellular calling plans. The reason we talk about these ups and downs is because our target market will tend to shift after we have made the initial contact with our target market. Knowing this early, meaning after the initial hit of the target market we can begin preparing for the future shifts by developing plans to continue keeping our customers happy and to target other markets. Sprint has several different major competitors in the cellular market. With the world of technology ever changing and cellular phone manufacturers needing to keep up with the trends, the Palm Pre from Sprint is a the next big thing to hit the market. The Palm Pre is going to be a long awaited application phone from Sprint that will most likely be able to supersede the performance of the iPhone from AT&T. Since Sprint announced the release date of the new Palm Pre, the other major cellular companies have announced that they too have a new application phone that is on the brink of being released. Now that there is going to be more competition in the market in the near future we have to ensure that Palm has worked out all of the technological bugs before the release date. Not having all the bugs worked out can mean that we can lose customers shortly after the phone is released because there may be too many bugs to be worked out. We have encountered this before with the early versions of the Palm Treo. So to prevent any mishaps and so that we don’t give our competitors any ammunition to use against us it is imperative that we ensure all the technological bugs get worked out before we release the new Palm Pre. Sprint has been known to be one of the biggest power houses in the cellular market and with the release of the Palm Pre that critics have dubbed “the iPhone killer” therefore promoting this phone should be fairly easy. Since we plan to target the college population of America I think we need to develop some flashy, catchy ads and gear them towards the younger generation of kids from 17 to 24 years old. I would like to promote the new Palm Pre by sponsoring all of the Midwest college basketball teams that are in the March Madness tournament. I think by sponsoring these teams we can get some good publicity and place advertisements within team schedules, banners, and game programs. The pricing for the new phone is going to start out at $499.99. I plan to offer some incentives for long term Sprint customers like adding additional $150.00 off the regular price and a mail-in rebate offer of $100.00 for new and old customers. However, upon the release of the phone, the best offer will go to college students in the Midwest. The Midwest college students are going to receive the Palm Pre for $49.99 until the March Madness tournament is over. With a pricing promotion this low I can attract customers from all ranges of income while at the same time providing everyone with a trendy high speed application phone. This covers the pricing for the phone but I can’t leave the Midwest college population hanging with regular cellular usage plans. Therefore I am going to be prepared to offer the college students 30% off their cellular bill with a valid college ID. This deal will expire when their college ID expires. Initial distribution of the Palm Pre will be very fast and widespread. This is to ensure so that deadlines will be met and customers can purchase this long awaited application phone from Sprint immediately. We need to ensure that Palm will have all of the technological bugs worked out so that this phone can be released on time. The deadline that was given to Palm has been July 1st 2010 so that we can initially test this product out with small groups across the nation. The plan is to test the phone for three months and that will leave us at with enough time to work out any bugs that would have been found during the trial run. As long as everything goes well with the test run ending October 1st we will be able to proceed to the big release on March 1st 2011. If there are bugs to be fixed then we have until January 1st 2011 to get everything worked out so that the release date will not be interrupted and not have to rush or cram on anything. Sales support after the sale is always a company’s weakest point because I personally have experienced it from many different companies. The customer tends to feel cheated when this happens. To help aid the support teams after the sale I am planning on opening the door and making available 100,000 internships to students of Midwest colleges. This will boost Sprint’s workforce to 105% and bring the service experience home to the students. The internship program is going to offer 45% tuition assistance for any student already attending the one of the participating colleges. A deal like this will help with advertisement by spreading the word through the internships who will most like get their families turned onto Sprint. Having an internship program to help aid in the service after the sale is a new idea that Sprint is going to test for a couple years. Sprint is starting to see that from the past years this has been a downfall of the cellular market and they want to gain from this rather than continuing to be a part of the problem. In this marketing plan I have covered the size and demographics of the market I want to target, my potential competitors, pricing plan, promotion plan, the distribution plan, and the sales support plan. I strongly feel that with this market plan I have developed we can effectively target our audience and be very successful in our sales. The new cellular usage plans at the price that they are going to be marketed at are being priced the lowest in 10 years for the amount of coverage, data usage, and cellular usage. Again this marketing plan is surely guaranteed to turn heads not only with the new Palm Pre but also with the new cellular pricing plans that will be available.

References
Palm, Palm Pre: Retrieved January 12th, 2010 http://www.palm.com/us/products/phones/pre/ U.S. Census Bureau, Facts for the Future: Retrieved January 13th, 2010 http://www.census.gov/Press-Release/www/releases/archives/facts_for_features_special_editions/010218.html Marketing: Real People, Real Choices (2008) by: Michael R. Solomon, Greg W. Marshall, & Elnora W. Stuart: Retrieved January 14th, 2010.

Wikipedia, Sales Promotion: Retrieved January 14th, 2010
http://en.wikipedia.org/wiki/Sales_promotion

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