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Marketing Problem

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Submitted By yoonhoe
Words 2012
Pages 9
Root Cause

As a new product range offered by the company, Italian Range 3in1 coffee faced a stiff competition from well established, local and international competitors. The root cause of the product marketing difficulties faced by the company is lack of initial research. Conducting a refined research and planning are vital to ensure that the business idea is viable and to ensure that the product is able to compete in the market and to provide an adequate return to the company. In addition, market research allows the company to get a new insight regarding the market conditions that the company can be benefit from. However, lack of proper market research is the root cause of the key problems faced by this product and as a result, consumers are still not aware about the existing of the brand.

Key Marketing Issues

Conflict in Branding
Brand confusion will create confused customers. The initial business strategy of Inbisco is to become a cost leadership organization by offering affordable and cheap range of products. However, with the introduction of Italian Range 3in1 coffee, the company begins to divert their strategy from being the cost leadership business into producing luxury products which offering at higher pricing cost. This has created brand confusion among the customers, because the consumers’ perceptions and beliefs about that product are inconsistent since they already had their own perceptions towards the company brand, which is cheap and affordable. Consumer confusion towards the brand will amount to consumer dissatisfaction, shopping fatigue and decrease their brand loyalty.

Price & Product Discrepancy
Italian Range 3in1 coffee intended to enter luxury market and because of that, the company set a higher price of that product. Yet the main issue is that Kopiko did not categorize Italian Range 3in1 as a luxury product and categorize

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