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Mary Morrison

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Case Study Guidelines

Objective: This course uses case studies to bring real-world perspective to course material about how information systems are used in organizations. Some cases focus on global and ethical situations. Students learn how to apply systematic problem-solving techniques to decision-making problems in the information systems area. Students also build teamwork and oral skills through a group presentation of a case to their peers.

A traditional Harvard Business School guideline for case analysis follows. You should be aware that this is essentially the same as the traditional systematic approach to problem-solving. Mastery of this approach will serve you well in any problem-solving situation in your professional career.

1. “Problem ” or “Opportunity” Statement:

Provide a single statement of the problem (dissatisfactory condition) or opportunity (awareness of need) facing the organization. If servable problems are apparent, identify them in priority order. Generally, several problems are all symptoms of one overriding problem. Try to abstract up to the overriding problem after the symptoms are known. Often the symptoms are really key factors related to the problem.

2. Key factors:

List the key factors that give evidence that there is a problem or opportunity condition in the organization. Identify them in priority order. Explain why they are relevant.
It is often best to start the case study here.

3. Alternative Solutions:

Provide a list of possible solutions to fix the problem(s) or to take advantage of the opportunity. Explain the advantages and disadvantages of each.

4. Critical Success Factors:

This is a small number of easily operational goals shaped by the industry, the firm, the manager and the broader environment that are believed to ensure success of an organization. They are also used to

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