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Matrix of Theoretical Models

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The Concord Bookshop and Strategic Renewal and Strategic Renewal
Kathryn Wagner
HCS/587
March 25, 2013
Pamela Young Hobbs

The Concord Bookshop and Strategic Renewal
The Concord Bookshop has a 64-year history of providing patrons with quality customer service and a more personal atmosphere than modern bookstores and online markets. Employees have remained loyal giving over 73 combined years of service. Board president Morgan “Kim” Smith represents the three families that own the store. Smith made a “surprise announcement” stating a new general manager was to be hired (Spector, 2010, p. 2). According to Smith, the store’s “dire financial situation” and an inadequately functioning “three-way management” were the reasons behind this decision (Spector, 2010, p. 2). When outraged employees and management voiced their concerns, they were told, “If you don’t like it, each of you will have to make up your own mind as to how to proceed” (Spector, 2010, p. 2). As a result, many employees have chosen to resign. Authors and loyal store patrons who view the bookstore as a “community resource and not just a bookstore” are also upset by the conflicts and changes (Spector, 2010, p. 3).
Phases of Organizational Change
The businesses of today face many challenges such as “rapid and dramatic change,” keeping pace with the demands of new technologies, predicting consumer expectations, and “shifts in workplace demographics and values” (Spector, 2010, p. 3). Recognizing that these challenges create a need for change is the most important and first step of the “change implementation” process (Spector, 2010, p. 3). Usually organizational change is a result of a “trigger event – a shift in the environment that precipitates a need for altered strategies and new patterns of employee behaviors” (Spector, 2010, p. 18). According to Spector (2010), “for the Concord Bookshop,

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