It seems there is conflict between Vijay Singh the Chief Financial Officer (CFO) of Interwest and the Operations staff (Hospital Administrators). Singh is accusing the hospital administrators of not being detail oriented when entering patient information in the Management Information System. The hospital staff is accusing Singh of not caring about patient services. There’s opportunity cost from both Singh and the staff, as Singh is in need of the data entry to be accurately entered because it affects federal funding and management reports. However, the hospital staff finds patient services more important than correct data entry, therefore, the source of the problems are the values each side considers more important (opportunity cost). Management implications are another source of problems -Understanding what motivates individuals is critical (Brickley, Smith & Zimmerman, 2009). Also, both sides must understand what is in the best interest of the company.
What information would you want to analyze?
As the consultant, I would want to analyze the current processes that are in place for employees that perform the data entry task to find out what causing the problems in data entry. Time Management should also be reviewed and the value the staff place on entering data in the system. I would also examine the staff member’s utility because it will establish the satisfaction they anticipate to get from being employed at the hospital.
What actions might you recommend to increase the accuracy of the data entry?
Singh and Manzonni can motivate desired actions by establishing appropriate incentives (Brickley, Smith & Zimmerman, 2009). A...