...a strong management team and recruiting and retaining employees with the needed experience, technical skills and intellectual capital. McDonald has a good management development curriculum whereby it takes new recruits from trainee manager to Restaurant manager and it offers a direct route into restaurant management through intensive structured training program. The Management Development Curriculum is divided into four key programs. First is Shift Management which involve developing trainee managers in the skills and techniques required to be effective in all aspects of running a shift. Secondly is Systems Management which involve targeting second assistant and newly promoted first assistant managers. This program covers all areas of McDonald's systems, increasing the manager's business knowledge. It also develops individual techniques. Thirdly is the Restaurant Leadership which intend to introduce managers to the key skills needed to become effective restaurant leaders e.g. team-building, communication, decision-making and lastly the Business Leadership which is focusing restaurant/general managers on the need to develop a business strategy that encompasses both internal and external factors. Most departments in the regional offices offer restaurant managers opportunities to be seconded to work in the regional office. This gives an experienced manager the opportunity to develop and learn new skills, to see a different side of the business and to experience how each department's...
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...Resources and Capabilities of McDonald Introduction As one of the leading companies in the world and invading every country, there is no doubt that McDonald is the leader in fast food industry. This fact has been proven for so many years and this will not happen if the company did not apply any strategies with their resources and calculating their capabilities. The strategy may come in planning in the business setting. The process of developing and maintaining the goals and capabilities is reflected to its changing marketing opportunities. The corporate strategy lays in their institutional mission, supporting goals and objectives, an appropriate implementation (2007). Resources and Capabilities of McDonald For the company, the strategy is concerned with matching a firm’s resources and capabilities to the opportunities that arise in the external environment. The resources and capabilities of a company are considered as a strategy. The increasing emphasis on the role of resources and capabilities as the basis for strategy may come in to two factors. First, the industry where the firm belongs became unstable and so the internal resources and capabilities of the firm are given more focus in formulating strategies. And second, the combination of the resources and capabilities of the firm became the superior competitive advantage and profitability (2007). The connection between the resource and capabilities of a firm in the area of business makes a competitive advantage. It is...
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...1. How would you define the industry to be analysed? The industry is the world’s largest chain of hamburger fast food restaurants. Core activities are selling hamburger, desserts, and beverage. 2. Is the industry global? Yes since customers around the world can get McDonald’s product and service easily. This can be evidence from figures in table 1 and 2 (generated income from US, Europe, APMEA, and other countries and corporate. 3. Is the organization mentioned Australian or overseas based? The organization is local based. All the outlet located in overseas are operated by their franchisee and close monitor by franchisor. 4. Can you make any inferences about the industry value chain from the article? Raw material – raw material processing – outbound logistics - marketing and sales – services 5. What are the key product and services segments in the indsurty that are mentioned in the article? Hamburger, desserts and beverage. 6. Are you able to identify the stage of the industry life-cycle from the facts in the article? McDonald is in growth stage. This is demonstrated by global comparable sales increase 5.6%, operating income grew by 10% constant currencies and McDonald’s has delivered 35% total return to their investors resulted top performing company in the Dow Jones Industrial Average for 2011. McDonald has primarily concerned on keeping up with the current demand by expanding menu offerings, modernizing the customer experience, and continues...
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...Teaching Note: Case 14 – McDonald’s Case Objectives 1. To investigate the key external environmental issues that can affect a firm’s strategy. 2. To examine how a reevaluation of strategy involves assessment of internal activities and resources. 3. To discuss the decisions and actions that a firm has to undertake to sustain a competitive advantage, especially when pursuing growth. See the table below to determine where to use this case: |Chapter Use |Key Concepts |Additional Readings or Exercises | |1: Strategy Concept |Strategic management; vision, mission, strategic |Visit McDonald’s website to evaluate its mission.| | |objectives |See an embedded video of a 1967 McDonald’s TV | | | |commercial. | |2: External Environment |External environmental forces; Porter’s five forces |Visit investor commentary on MCD, view embedded | | |model |video about current coffee strategy; read about | | | |healthy foods controversy, watch video re | | | ...
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...Running head: CONDUCTING AN ORGANIZATIONAL ASSESSMENT Conducting an Organizational Assessment George Kennedy Argosy University online Operations Management MGT416 A01 Faculty: Godwin Igein Conducting an Organizational Assessment The purpose of my report as a hired consultant I am to evaluate the performance of a manufacturing or service organization, Part of my primary function is to assess the organization’s current position with any regard to their business operations, strategy, and organizational structure, as well to identity potential ethical issues management may face. The executive management team has asked me to submit a report of my findings. In the global competitiveness market the McDonald’s in China as one of the most renowned western style fast food trademarks on the continent of China. Previous studies have shown that its performance of their environmental analysis, and organization in terms of both Internal and external environments with the help of Michal Porter’s “five forces of competitive position.” A model of its internal analysis in regards to the organization’s core resources and competences equally well as the current strategic choices adopted by the company in the Chinese market sector. But in terms of its strategic capabilities, I have identified six general strategic capabilities which includes production, resources, revenue, design, delivery and shareholder value Seeing the company’s business objective in the Chinese market means that the...
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...1.0 Introduction To present an analytical account of scientific management, Taylor’s key themes in scientific management will be firstly introduced. Then, definition of scientific management will be presented with points of analysis that surface in response to Frederick W. Taylor’s technique. With supporting sources, criticism of Frederick W. Taylor’s principles will be reviewed with the comparison made between agreements and disagreements. Subsequently, an illustration of a contemporary organization will be presented to further elaborate how Frederick W. Taylor’s concepts influence the managing practices. In conclusion, Taylor’s principles are still widely used in the 21st century organizational management practice. 2.0 Review In Frederick W. Taylor’s scientific management concepts, Taylor employed scientific method in which to identify the “one best way” for the job to be done. (Taylor, 1912/1970a, p.85) In order to employ the “one best way” which is also a strategy that is strongly agreed by Frank Gilbreth (1923/1970), the key themes must be gathered. Standardizing the tools and procedures are relatively important in Taylor’s principles for scientific management. To achieve effectiveness and efficiency, standardization with a systematic order and a standard to follow is required. Without standardization, workers would employ their individual methods for the completion of the production. Before Taylorism was invented, all workers have their individual tool box. The...
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...McDonald’s CSS was established in1996 in response to the business’ increased focus on: • lowering cost of services • reducing restaurant manager administrative functions • providing “one-stop shop” for services • supporting key business initiatives Organizational functions are divided between offices in Oak Brook, IL and Columbus, OH. Three focused areas of products and services that we provide are: employee services and real estate & restaurant accounting. CSS consists of 280 employees, but will be growing to approximately 340 with the creation of the North America Shared Services Organization. NASS consists of both Corporate and Canada’s shared services. This new organization provides the blueprint for other regions worldwide to create shareholder value by using common metrics, service level agreements, standard processes and a governance structure supporting the shared services model. The development of a three year strategic plan for NASS focuses on automation, standardization and consolidation along with annual productivity targets. The BPO initiative entered into in 2003 and 2005 created uncertainty, but we overcame this by creating critical success factors. We established an analysis team, set clear scoring criteria, made sure our internal relationships were strong, used a third party advisor to give the process structure and discipline and focused on honest and open communication. After realizing these critical factors, we created an internal solution consisting...
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...Lecture Notes for Chapter 1 325 Chapter 1 Strategy and the Quest for Competitive Advantage Chapter Summary Chapter One explores the concepts surrounding organizational strategy. It begins with an explanation of the term strategy and offers a basis for how to identify a company’s particular strategy. Next, it explores the importance of striving for competitive advantage in the marketplace and examines the role strategy plays in achieving this advantage. The chapter then explores the idea that strategy is partly proactive and partly reactive. This is followed by a close look at the relationship between a company’s strategy and its business model. The chapter proceeds forward with a look at what makes strategy a winner and then presents reasons for why crafting and executing strategy are important. The chapter concludes with thoughts on the equation: good strategy + good strategy execution = good management. Lecture Outline I. The Importance of Managing Strategically 1. Three questions must be answered by managers of all types of organizations: a. Where are we now? b. Where do we want to go? c. How are we going to get there? 2. “Where we are now?” prompts managers to evaluate industry conditions and competitive pressures, the company’s current performance and market standing, its resource strength and capabilities and its competitive weaknesses. 3. “Where do we want to go?” this lies within managements vision of the company’s future direction. It pushes managers to make...
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...McDonald’s: From Big Mac to P’tit Plaisir Case Synopsis McDonald’s as we know is the biggest multinational-corporation in fast-food industry. McDonald’s is a symbol of American power and hegemony just like Coca Cola and Nike which its operations is all around the world. And how McDonald’s could successfully entering global markets ? the key components is its standardization in all McDonald’s outlets in the world known as QSC&V (Quality, Service, Cleanliness, Value). You can see and feel the same burger quality, same fast service, cleanliness of restroom and the same price in all McDonald’s outlets in every country. McDonald’s also made a strong relationship with supplier because this is another key success, every supplier which supply all McDonald’s products have to comply with McDonald’s standard or specification. McDonald’s also give reward for every supplier that achieve its specification process. And the most important thing that made McDonald’s globally success in entering every country is Plan to Win Strategy, this strategy actually bring McDonald’s products to become more relevant to local and regional preferences. In France, McDonald’s referred as McDo and every products in France is environmental friendly and based on local resources. Menu also different, its have P’tit Plaisir (mini snack foods), Little Mozza (tomato and mozzarella salad), Croques Monsieurs (Grilled Ham and Cheese) etc. In the US McDonald’s is food to go orders but in France is dine in because people...
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...……………………………………………… 7 Research Locale ……………………………………………………… 9 Organizational Chart ……………………………………………… 10 Duties and Functions ……………………………………………… 11 Problems Encountered by HR Department ……………………... 12 Most Common Issues and Challenges ……………………………… 12 Scope and Limitation ……………………………………………… 13 Definition of Terms ……………………………………………… 14 II. REVIEW OF RELATED LITERATURE Local Related Literature ……………………………………………... 15 Foreign Related Literature …………………………………………… 15 III. METHODOLOGY Research Design …………………………………………………… 16 Participants of the Study …………………………………………… 16 Instrumentation …………………………………………………… 18 Data Gathering Procedure …………………………………… 19 Statistical Treatment Data …………………………………… 20 IV. PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA Qualities of a Good HR Department HR Management Styles Applied in Problem Solving Common Traits of HR Management and Staffs V. SUMMARY, CONCLUSION AND RECOMMENDATION Summary of Findings Conclusions Recommendations Bibliography Appendices Acknowledgement Member’s Profile I. THE PROBLEM AND ITS BACKGROUND INTRODUCTION HISTORY Ray Kroc started it all when he bought the franchise of a small burger joint owned by brothers Dick and Mac McDonald. He opened his first restaurant in Des Plaines, Illinois and five years later, he bought the exclusive rights of the name, McDonald’s....
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...McDonald’s (in 2013): How to Win Again By MGT 4800: Strategic Management March 27, 2016 Table of Contents Analysis: Focus on External and/or Internal Environments 3 External Environment Trends 3 Position in Relation to Competition 3 Formulation: Focus on Business, Corporate, and/or Global Strategy 4 Business Level Strategy 4 International Strategy 5 Implementation: Focus on Recommendations and How to Execute Them 5 Organizational Structure 5 What Role Does Thompson Need to Play? 6 References 7 Analysis: Focus on External and/or Internal Environments External Environment Trends There are several trends that could have a negative impact on the ability that McDonald’s has to sustain their competitive advantage. The first is that consumer spending habits have changed due to the economic recession. People have less discretionary funds, which inevitably leads to more careful consideration of what they buy. In addition, people are eating out less due to the 8% unemployment rate as well as the 15% underemployed rate (Rothaermel, 2015, p. 534). The second trend is rising health concerns. With consumer preferences switching from beef over to other lean meats, the gluten-free movement, and the Patient Protection and Affordable Care Act which stipulates that all nutritional information must be displayed on the food menus; it is difficult for a fast food restaurant to continue to grow without making changes (Rothaermel, 2015, p. 534). Finally, the increasing supply...
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...| 2015 | | [Analyzing Organization] | | Contents Introduction: 2 What is Organizational Behavior? 3 Paradigms 3 Functionalist paradigm 4 Interpretive paradigm 4 Radical humanist paradigm 4 Methodology of data gathering 5 Background information about the organization: 5 Analyzing data with literature review 6 Definition of Culture and Culture in McDonald 6 McDonald's development in China 7 Relating Schein’s model with McDonald 8 Levels of culture: 8 Artefacts: 8 Values: 9 Basic assumptions: 10 Conclusion: 10 References: 12 Introduction: An organization or company can be defined as the developed social elements by the humans in order to serve some kind of purpose. Generally the organization is consisting of an individual or a group of people purposely systemized or organized to achieve a common and an overall goal or set of goals. Usually organizations range in size from one person to thousands. Almost every organization has a structure of management that regulates relationships between the members and different activities and authority , responsibilities and assigning role to carry out different tasks within and outside of organization. An Organization is social arrangements for achieving controlled performance in pursuit of collective goals (According to Buchanan & Huczynski (1997). There are many vital aspects to keep in consideration about the goal of the business organization. These features are categorical (recognized...
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...challenges stemming from increased knowledge work, labor shortages, competition for applicants, and workforce diversity. Yet, despite such critical needs for effective staffing practice, staffing research continues to be neglected or misunderstood by many organizational decision makers. Solving these challenges requires staffing scholars to expand their focus from individual-level recruitment and selection research to multilevel research demonstrating the business unit/organizationallevel impact of staffing. Toward this end, this review provides a selective and critical analysis of staffing best practices covering literature from roughly 2000 to the present. Several research-practice gaps are also identified. Reference: Hussain folder staffing the 2nd page. Table of Contents Abstract: 1 1. Company Profile: 1 2. McDonald’s Organizational Behaviour 1 2.1 Diversity 1 2.2 Equal Opportunity 1 2.3 Cultural Differences 2 3 Human Resource Management 2 4. Staffing 4 4.1 Implications of Staffing 4 4.2 Staffing Models 5 4.2.1 Staffing Quantity 5 4.2.2 Staffing Quality 6 4.2.3 Staffing System Components 6 4.2.4 Staffing Organizations 7 4.3 Organizational Effectiveness 7 5. Recruitment at McDonald’s: 8 5.1 Recruiting Suitable Applicants 9 5.2 Recruitment and Selection Process 9 Step 1: Planning 10 Step 2: Selection Process 11 Step 3: Interview 11 Step 4: Reference Check 12 Step 5: Selection Decision: 12 Step 6: Physical Examination...
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...Consultancy Project Report McDonald’s By Haroon Zahid Qureshi CIIT/FA14-EMBA-207/CVC Master’s in Business Administration (Executive) COMSATS Institute of Information Technology Virtual Campus – Pakistan INTRODUCTION OVERVIEW OF FAST FOOD INDUSTRIES The food industry is on a high as Indians continue to have a feast. Fueled by what can be termed as a perfect ingredient for any industry - large disposable incomes - the food sector has been witnessing a marked change in consumption patterns, especially in terms of food. An increasing number of international fast food chains rushing to India is because all of them see tremendous potential in for this type of business. The large upwardly mobile population in the urban areas tend to eat out more often or business or for leisure. The various players operating in India are the well-established Indian chains like Nirula's, Haldiram's and multinational companies like McDonalds, Pizza hut, Domino's pizza, etc. In addition to these, apparently some of the best known international food chains are looking at India. Among them are Great American Disaster, The Burger King, Mexican food chain Tacogrill, Move-n-pick, etc. are some of them to name. The players are fighting on products, pricing, positioning and trying to convert their first trials into regular purchase by providing delightful service quality. The focus is on product quality and standardization on taste. Consistency is the key, as its standardization...
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...Analyzing Resources and Capabilities Analysts have tended to define assets too narrowly, identifying only those that can be measured, such as plant and equipment. Yet the intangible assets, such as a particular technology, accumulated consumer information, brand name, reputation, and corporate culture, are invaluable to the firm’s competitive power. In fact, these invisible assets are often the only real source of competitive edge that can be sustained over time. —HIROYUKI ITAMI, MOBILIZING INVISIBLE ASSETS You’ve gotta do what you do well. —LUCINO NOTO, FORMER VICE CHAIRMAN, EXXON MOBIL OUTLINE l Introduction and Objectives l The Role of Resources and l Organizational Capabilities Classifying Capabilities The Architecture of Capability l Appraising Resources and Capabilities Establishing Competitive Advantage Sustaining Competitive Advantage Appropriating the Returns to Competitive Advantage l Putting Resource and Capability Capabilities in Strategy Formulation Basing Strategy on Resources and Capabilities Resources and Capabilities as Sources of Profit l The Resources of the Firm Tangible Resources Intangible Resources Human Resources Analysis to Work: A Practical Guide Step 1 Identify the Key Resources and Capabilities 123 CSAC05 1/13/07 9:21 Page 124 124 PART II THE TOOLS OF STRATEGY ANALYSIS Step 2 Appraising Resources and Capabilities Step 3 Developing Strategy Implications l Developing Resources and Capabilities The Relationship between...
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