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Mediation and Advocacy Review

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Mediation or Conflict Resolution Processes
The interviewee position as Center Coordinator/Supervisor requires her to play the role of the internal and external mediator. She plays mediator when staff members have issues that arise between them. Mediation is used with the interviewee because it allows the individuals involved to give their perspectives on the matter. During mediation the interviewee demonstrates fairness, respect, equal attention and confidentiality. This helps when a neutral party to the matter, can assist the individual in making a decision that is satisfying for all parties as a resolution to the matter at hand.
Some of the issues that the interviewee serve as mediator for are child abuse or neglect, low income families that are not able to meet the needs of their children and families, language barriers, challenging behaviors of the students and encouragement of parental involvement. Each case is handled with the appropriate actions warranted for each issue respectfully, and cautiously not to overlook anything and to ensure immediate attention.
The interviewee has been an advocate for over 40 years. Advocacy is important to her because children need someone to be their voice and truly loves children. Also she feels strongly about being the voice of individuals who do not understand the process of acquiring resources for needed services.
The interviewee goals are to provide a smooth transition for the children from Head Start to Elementary School and working with parents to teach them the skills needed so that they may serve as their child’s

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