...The case study addresses the history of the radio economy and WFNX’s struggle to maintain a competitor in the industry. WFNX-101.7 FM was a small radio station started by a local media conglomerate called The Phoenix Media/ Communications Group in 1983. WFNX was actually founded to serve as a link to the company’s flagship newspaper “The Boston Phoenix” which was known as the largest alternative weekly in New England. Speaking from an external standpoint, the industry’s consumers were well educated, affluent, well-read, single professionals and students at the time that were unsatisfied with mainstream media. These were the targets of the newspaper, and as a result WFNX would speak out to them in their own form of “alternative music.” Critical issues arise already because this company goes against mainstream media and is targeted toward a smaller minority of individuals. Alternative music was newly being introduced and proved to be acceptable on a smaller scale than other forms of music such as Rock and Roll and Pop. The biggest key internal problem faced by the company is the stubbornness and lack of long-term vision in their human resources (PD Program Directors). The company received a huge spurt in growth after their Green Day concert; however their follow-up was rendered useless. Kurt St. Thomas’s prophetic vision created an excellent opportunity for the little 3,000 watt radio station to become a major competitor in the radio industry. While their competitors worked...
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...organizations multiple methods to communicate. Some forms of communications are more effective than others. Communication is one of the most important elements of a successful business. When writing a business communication it is crucial that you know who the members of your audience are and communicate with the visible purpose. Effective communication achieves its objective to persuade, respond or gain information by considering the style, format, purpose, organization and by tailoring the communication style to meet the audience requirements. Purpose Learning Team A was given five different accounting scenarios with limited amount of information on the JJJ Company, Riordan Mfg, Ad hoc Committee, CEO and the employees. Each team member was assigned a role from the accounting scenario and instructed to write and effective communiqué based on that roles. The communiqués could be n the form of a formal memo, email, power point, and text message. The types of communiqués were based on the information, i.e., formal, informal, long report, short report format, email, power point presentation, or memo, etc. Then each team member had to evaluate the business communication written by the other members and determine its effectiveness by using the following questions as a guide. 1) How well did the communication convey the intended message? 2) Would another type of communication have been more appropriate? Why? 3) Is the communication at the appropriate level for the intended audience...
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...management system used by ETO at Zions Bancorporation to record, monitor, and report incidents affecting the technology environment and Bank Critical Systems. 4.1.2.2 The Incident records within BMC Remedy are the document of record for capturing the incident description, from beginning through resolution and closure. 4.1.2.3 Incident owners and assigned support groups will record and capture incident description, application impact, and resolution detail in the Remedy Incident record. 4.2 Incident Stratification 4.2.1 All incidents will be classified and categorized to determine the proper incident priority and response 4.2.1.1 Critical Incidents are prioritized following the ETO Incident Priority Ranking Matrix based on the specific business and customer urgency and impact. 4.3 Incident...
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...|Course Syllabus | | |School of Business | | |BCOM/230 Version 3 | | |Business Communication for Accountants | Copyright © 2012, 2010 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business accounting setting. Students are exposed to various topics related to interpersonal and group communications within the context of applications to the accounting field. Students will develop skills in the forms of written communication, including memos, e-mails, business letters, and reports. Other topics include communication ethics, collaboration, information utilization, critical thinking, and professional competence and values. Policies Faculty and students will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are...
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...[pic] Course Syllabus BCOM230 Business Communications for Accountants Course Start Date: 01/31/2012 Course End Date: 03/06/2012 Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright ©2011 by University of Phoenix. All rights reserved. University of Phoenix© is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft©, Windows©, and Windows NT© are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix© editorial standards and practices. Facilitator Information Ed Seibert eseibert@email.phoenix.edu (University of Phoenix) edwardbseibert@gmail.com (Personal) 302-853-2571 (EST) Where to Go to Class Main: This is the main forum for the class and is where discussion is conducted. It has read-and-write access for everyone...
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...1. Barriers to effective communication A. Physical barriers Internal structure of the organization and layout of office machines and equipments creates physical barriers in communication a. Distance: – communication is found obstructed in long distance. Like communication between America and Nepal. b. Noise: – it is from external sources and affects the communication process. Noise negatively affects the accuracy c. Physical arrangement: – the physical arrangement of organizational sources like men, money, material and machine obstruct the communication process. B. Semantic barriers The use of difficult and multiple use of languages, words, figures, symbols create semantic barriers. a. Language: – we can find some words having different meaning. As meaning sent by the sender can be quite different from the meaning understood by the receiver. Long and complex sentences creates problem in communication process. b. Jargons: – technical or unfamiliar language creates barriers to communication that may be drawn from the literature. So message should be simple and condensed as far as possible so that no confusion creation will be there to the receiver. C. Organizational barriers It is raised from the organizational goals, regulations, structure and culture. a. Poor planning: – it refers to the designing, encoding, channel selection and conflicting signals in the organization. b. Structure complexities:- difficult organizational structure...
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...customer service group began working at ABC Limited, communication usually flowed through proxies, with the top management using selected employees to pass on messages to other employees at the shop floor. Inasmuch as the shop floor employees played a very crucial role in the company, they were not involved in the daily meetings and they did not directly interact with such superior employees, as the vice-president of the company, George. These indirect communications often resulted to misunderstandings that in turn demoralized junior employees, such as John. The lack of communication between senior company employees and their subordinates created a series of negative issues that would further affect the relationship and the overall functioning of the company. Another issue evident in the way information flowed at ABC Limited is that no one bothered to iron things out in case of a misunderstanding. This was probably due to the created perception that management “did not really feel they had anything to learn from the floor employees” (para.2). In this case, the wanting communication between managers and shop floor employees within the company was because of various barriers that interfered with the communication process. The barriers identified in this case involve encoding, transmission, and responding. Lack of sensitivity in this case counts as the first barrier. The management does not adapt communications for shop floor employees; “the directions in the memos were complex”...
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...Memo Review Shyla M. BCOM/230 July 7, 2014 Memo Review In today’s corporate world, forms of communication range from extremely casual conversations and instant messages to complex presentations and detailed letters. The primary determining factor for which form of communication to use is the audience to which the information will be received as well as the relationship between audience and author. In this paper we will review a University of Phoenix provided accounting memo written from an accountant to the company’s CEO, analyze what information should be included in the memo versus what should be removed; consider if the use of accounting specific jargon is appropriate based on the audience; the CEO; and finally explore what possible repercussion can happen if the memo is not suitable for the targeted audience. In the initial review of the memo, the first error that immediately jumps out is the heading and salutation lines. Both use the acronym “CEO” instead of using the person’s first and last name; which is the more professionally acceptable approach. The CEO may interpret this as either a lack of attention to detail or that the information is generic and not specific to level of authority. Next, the entire memo reads extremely choppy and does not give the reader much lead-in information about why the author has sent the memo to begin with. Since the communication is going directly to the CEO, the introductory paragraph should be clear, concise...
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...| | | |[pic] |Business Communication – SAMPLE | | |B01.2105. | | | | | | | | |Course Site found at http://sternclasses.nyu.edu | Course Overview Effective Communication is a vital component to so many aspects of business life. From investment banking to marketing, from entrepreneurship to corporate planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final...
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...Behaviour FLEX TIME Case Analysis Group Members Summary of the Facts Electro Electronics was an electronic research firm established in 1948 and was based in Houston, Texas. Over time, the firm grew into a product area of electronic test instruments and commercial building control systems. Despite these changes, the firm was still involved in contract work. Mr. Fred Codova was the President of the company at this time. Due to severe traffic problems the implementation of a ‘Flex Time’ system was undertaken per suggestion from the Mayor. This implementation was said to be able to increase productivity along with a higher morale of work. President Cordova assigned the task of designing the plan and writing a memo to the Director of Personnel, Richard Sasche.The company was accustomed to the traditional work hours. The rush hour in the morning and evening period had always caused problems amongst the work force. The memo about the Flex Time plan was suggested to be posted for all employees to see. The memo informed workers about the plan and its guidelines. The Digital Display team was headed by Jim Hallora, who was the project coordinator. Jim worked at the firm for 27 years and is considered conservative with his thought and unsociable yet very argumentative whenever his mandates are criticized. He always exerts much authority over his workers.The Flex Time program is implemented and Jim disagrees and writes his own memo to be able to control and supervise his men...
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...Team B Formal Communications University of Phoenix Team B Formal Communications To: Accountants From: Team B Subject: Statement on Auditing Standards (SAS) 112 and 115 Notification Changes have been made regarding the rules that must be followed by auditors. The purpose of this memo is to provide an outline of the changes and explanation on how the changes will impact our valued clients. As accountants, understanding the Statement of Auditing Standards (SAS) No. 112 and the superseding SAS No. 115 is extremely important as they may affect our audit results and findings. This internal memo is being distributed to all accountants in our office to provide information related to the new changes in standards and to show how the changes my affect you (AICPA, 2009). SAS No. 115 has replaced SAS No. 112 effective on or after December 15, 2009. SAS No. 115 was designed to bring awareness of deficiencies in internal controls and to assist in reducing the risks of financial statement misstatements. SAS No. 115 also provides guidance on how to assess whether a deficiency in internal controls is a compelling deficiency or materials weakness. The auditor will evaluate the identified controlled deficiencies and decide if the deficiencies are significant or material. The main difference between SAS No. 112 and SAS No. 115 are the definitions of significant deficiency and material weakness (AICPA, 2009). SAS No. 112 defined significant deficiencies as "more than a remote likelihood...
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...Evaluating Business Communication BCOM/230 January 30, 2012 Evaluating Business Communication The learning team assignment for the previous week has a formal memo sent to William, the CEO; a regular memo sent to Mark, the sales manager, and Dana, the marketing manager; and an email to the accounting department. These communiqués were to inform the individuals about the accounting team’s findings on JJJ Company’s files. Upon reviewing each communiqué from the previous week’s learning team assignment I have made the following evaluations. Each communication seemed to clearly convey the message of not moving forward with the acquisition of JJJ Company. The risk of acquiring JJJ is too great of a risk to take for Riordan at this time. The memos and email covered the unstable finances of JJJ Company and discussed the possibility of finding other channels to advance the growth Riordan Manufacturing. Other forms of communication may not have been better, but attaching JJJ’s financial reports to the memos may have benefitted the managers. The managers may not understand the financial reports, but the accounting team could have highlighted the information used to determine if JJJ was financially stable or not. Attaching these reports may have allowed for a better understanding of how the accounting team made the decision. The forms of communication were appropriate for the intended audiences and were kept professional. The individuals had all worked together before...
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...Case # 1 – SSS Software In-Basket Exercise SUMMARY Chris Perillo was offered to replace Michael Grant, who has resigned and gone to the competitor Universal Business Solutions, Inc. Previously, Perillo managed a group of 15 software developers, but now he is assigned with a bigger and more prestigious position; the Vice Presidency of Operations for Health and Financial Services. Chris needs to review all the material in the in-basket, as well as the voice mail and e-mail and prioritize the response to each item. Perillo must make good decisions in a good time manner in order to gain confidence from the President and CEO and also all his new subordinates. Each decision will directly affect his career, so as the future of the organization. The case presents a realistic situation with tasks faced usually by practicing managers. ASSUMPTIONS AND LIMITATIONS Just by analyzing the memo#3 sent by Paula Sprague – Executive Assistant – a bigger assumption can be drawn. The memo shows how well the ‘top of the pyramid’ knows their employees. The list goes from personal to professional information. The CEO has information and knows what was left from Michael Grant. Perillo is being tested with his character having to deal with ethical issues, which is the case of memo#4, and also being tested with professionalism and time management. Perillo has time limitations for his tasks even though dates are not explicit in the case. In corporate world tasks are usually due ‘yesterday’. As...
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...1) Analyse the likely causes of the resentment over the employee manual and uniforms by considering the impact of the sender, message, decoding, feedback, context, and probable sources of noise. Describe how the problems you identified could have been minimized by different communication strategies. According to the case study, Sundown Bakery has been experiencing turmoil between its management and employees. The major catalysts of the situation involved newly hired operations manager Has Mickelson's decision to impose new rules on matters such as the compulsory use of uniforms and the introduction of an employee manual. The true nature of the problem can be attributed to Mickelson's inability to consider and acclimate to needs of Sundown's communication processes and the context to which they were previously communicating. Here we will analyze likely causes of the bakery's employee resentment over changes that have been implemented by management in respect to the communication process, context and noise. We will then derive different strategies that could have minimized the nature of the problem. Understanding the communication process is an important part of achieving effective communication and avoiding barriers that would prevent it to flow freely in the organization. It involves a sender, message, medium (channel), receiver and feedback. By analysing the case study, we have interpreted that the issue arose mainly due to incorrect ways of handling the medium aspect...
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...Section II Communication Plan No matter how great an idea or plan is, it will fail unless it can be received and understood by others, making communication very important. Communication drives employee’s behaviors in accepting an idea, plan or change. Making the technique chosen very important. Riordan Manufacture is introducing a new more formal system to track customer’s information. Management realizes employees have a great responsibility to manage customer’s information and wanted to develop a better tool to perform this task more effectively. Keeping information uniform will better assist employees and managers, saving both parties time. Written communication is tangible and verifiable. Both the sender and the receiver have a copy of the communication. Written communication is more likely to be thought out, logical and clear making it an important tool to communicate for complex and lengthy communications. Written communication has drawbacks, it can be time consuming and a disadvantaged to immediate feedback (University of Phoenix). Oral communication is effective by getting the message out quickly and feedback is immediate. Face-to-face communication is always effective but has disadvantages if the message has to pass through individuals. The message will get distorted with every individual it passes through (University of Phoenix, 2011). We decided to use both methods to communicate the change in the way customer information is handled. We need employees...
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