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Memo to Field Manager

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interoffice memorandum to: | Tom harrelson | from: | XXXX XXXX | subject: | Company POlicies and procedures | date: | August 18, 2015 | | |
The purpose of this memo is to give a refresher on our company policies and procedures. It is paramount that when conducting our business, we are conducting it in a manner that reflects and abides to our policies and procedures. Due to a recent incident at the residence of our most valued customer Henry Stewart, I need to ensure that all of our employees know what our company policies and procedures are.
The Incident:
Today, August 18, 2015, at the house of Henry Stewart, two of our employees were assigned with spraying his home’s trees and shrubs for insects. During the spraying, Mr. Stewart’s prized koi fish were killed due to the fact that his koi pond was not covered prior to spraying. Additionally, Mr. Stewart reported that our employees that were assigned to the task were rude.
This is not how our company conducts business.
Company Policies and Procedures: 1. When assigning employees to work assignments, there will always be at least one experienced employee. This means if there are new employees they will ALWAYS have at least ONE experienced employee with them at all times. This is to ensure that all work is done correctly and with minimal errors. 2. We will treat all of our customers with the utmost respect and courtesy at all times.
By making sure that these policies are followed, we can guarantee the consistent level of high quality landscape management that our customers have always known and expect from Green Wave. Please ensure that prior to assigning any employees work that you verify whether they are new or experienced with our database.
Thank you for your cooperation!
Sincerely,
XXXX X XXXXXX
CEO Green Wave Landscape Management

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