...MEMORANDUM TO: New Manager FROM: Promoted Manager DATE: May 14, 2012 RE: Group Formation and Communication Welcome New Manager! As you acclimate yourself to your new responsibilities in introducing new employees to their teammates, I felt it would be helpful to provide an outline of the basics on group development and how relationships form in groups. Included are barriers that can exist in group communications and techniques to overcome these barriers. To begin, there are five basic stages that group formation goes through. They are as follows: In the first stage, forming, members begin as individuals and phase to the next stage at the point when they begin to think of themselves as being part of a group. Forming will include members’ informally gathering information about other members and what type of behavior will make them fit in to the group. It is a time in which social ground rules are loosely laid and each member begins to figure out their social role within the group. Members in this stage are trying to determine what types of behaviors are acceptable. The second stage, storming, is when the social role of each member is further defined and a working order to the group begins to form. Members accept the existence of the group but resist the constraints it imposes on individuality. There is typically resistance from some members at this point as they convey their individuality as important and attempt to keep that intact as they meld into the...
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...Running head: INTERCLEAN INC Memo InterClean Inc Memo to Supervisory Team Jamie Yankaway University of Phoenix April 3, 2010 MEMO TO: Supervisory Team FROM: Jamie Yankaway DATE: April 3, 2010 RE: Management Behavior By now you’ve all heard of the merger between InterClean and Envirotech. I felt it vital that the merger be communicated throughout the company so that it is not perceived as a problem to our employees. Being managers I rely on all of you to help this merger occur with little issues. As with any organization the rumor mill has surfaced and employees are afraid that they may be losing their jobs. I am counting on you to make this a smooth transition. The primary goal of InterClean is to become an autonomous cleaning solutions resource for institutional and commercial organizations and we can’t do this without the help of all of you. Remember as first level managers I thought it imperative to remind you of the importance of the behavior exhibited by managers. Mmanagement’s behavior can have an impact on the productivity of InterClean’s workers. It is also important that you know the types of management actions that are in line with employment laws and those that are not, and some best practices for working within a diverse work environment. The employees may be afraid they lack the skills needed to maintain their positions after the merger. As managers communicate the different training that will be offered to the sale’s staff to help them better...
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...interoffice memorandum to: | Tom harrelson | from: | XXXX XXXX | subject: | Company POlicies and procedures | date: | August 18, 2015 | | | The purpose of this memo is to give a refresher on our company policies and procedures. It is paramount that when conducting our business, we are conducting it in a manner that reflects and abides to our policies and procedures. Due to a recent incident at the residence of our most valued customer Henry Stewart, I need to ensure that all of our employees know what our company policies and procedures are. The Incident: Today, August 18, 2015, at the house of Henry Stewart, two of our employees were assigned with spraying his home’s trees and shrubs for insects. During the spraying, Mr. Stewart’s prized koi fish were killed due to the fact that his koi pond was not covered prior to spraying. Additionally, Mr. Stewart reported that our employees that were assigned to the task were rude. This is not how our company conducts business. Company Policies and Procedures: 1. When assigning employees to work assignments, there will always be at least one experienced employee. This means if there are new employees they will ALWAYS have at least ONE experienced employee with them at all times. This is to ensure that all work is done correctly and with minimal errors. 2. We will treat all of our customers with the utmost respect and courtesy at all times. By making sure that these policies are followed, we can guarantee...
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...1. Many managers dislike memos because they are disorganized, wordy and pointless. The most effective manger should not be trapped in memos 2. With the development of computer technology, the numbers of memos are increasing. 3. The reasons of sending memos are managerial, psychological and political. 4. The memo is the most useful tool for communicating large amounts of detailed information. Might be dangerous if written inappropriately. Sued or fired 5. The memo is the managerial tool of choice when you want to put out word to lots of people. Have to be worded with exquisite care, particularly for announcing bad news-turn down in business, a firing, promotion over rivals. Recipient are likely to pore over these bullentins.(rewrite) 6. Announcing executive’s dismissal become more concise for the fear of annocing too many contributions may cause people think the firing was unjustified. Good that companies have stopped firing people by memo 7. Psychological reason: Memos are overused by mangers because they feel uncomfortable, too shy to communicate in person or over the phone. 8. Mangers send memos for political reasons. carry political power 9. Convey more subtle political messages. If changed from informal to formal, need to find out what has changed. 10. Clear motive, not wordy, easy to understand 11. Well-defined purpose in mind: who is your audience? What do you want them to do? What information they want? Pick a format-some companies establish standardized...
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...Memo To: Manager From: CC: Date: Re: Professional Responsibilities of a Certified Public Accountant (CPA), and the differences between an audit and a review “Accountants, as professionals, are expected to maintain a level of ethical conduct that goes beyond society’s laws” (Schroeder, Clark & Cathey, 2005, p. 563). Therefore, the American Institute of CPAs (AICPA) established a Code of Professional Conduct to ensure public confidence in the quality of services provided by CPAs (Schroeder, et al., 2005). The June 12, 2012 Code of Professional Conduct list the Principles as; Responsibilities, Public Interest, Integrity, Objectivity and Independence, Due Care, and Scope and Nature of Services (AICPA, 2013). The principle of responsibilities requires the CPA to perform their responsibilities as professionals, by exercising sensitive professional and moral judgments on activities (AICPA, 2013). The principle of public interest requires the CPA to approach duties in a way that serves the public interest, honors the public trust and demonstrates commitment to professionalism (AICPA, 2013). The principle of integrity requires the CPA to maintain and expand public confidence, and execute professional duties with the highest level of integrity (AICPA, 2013). The principle of objectivity and independence requires the CPA to be free...
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...Request For Permission To Pursue Research |Paychex, Inc | |Memo To: Frank Fiorille, Director CC: Michael Silsbee, Risk Management Supervisor: Doug Baxter, Credit and Banking Risk Manager From: Danielle Cole Date: 3/16/2010 Re: Request for research proposal Request for Approval I’d like your approval for me to continue with my research on the benefits of switching to a lockbox for our invoice payments. In this memo, you will find some of the highlighted benefits that I feel will help you make your decision for me to continue with this research. A lockbox is a P.O. Box that is set up with our bank that our customers will be able to send their payments too. The bank has a machine that will open, sort and process the checks. Once the day’s checks are processed, the bank will create a file and send it to us. The Information Technology will load the file into our Oracle system and once the nightly processes run, the file will post automatically into our billing system. In my initial research of the benefits of switching to a lockbox, I have found many advantages. Switching to a lockbox could mean a reduction in costs, less errors, it would be more time efficient, and we would have an easier look up process. Switching to a lockbox could save us money by possibly reducing our head count. We have the potential to reduce our head count by two people. We could also save money because we could cut out fuel reimbursement casts. If we had a lockbox, the people...
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...of your audience are and communicate with the visible purpose. Effective communication achieves its objective to persuade, respond or gain information by considering the style, format, purpose, organization and by tailoring the communication style to meet the audience requirements. Purpose Learning Team A was given five different accounting scenarios with limited amount of information on the JJJ Company, Riordan Mfg, Ad hoc Committee, CEO and the employees. Each team member was assigned a role from the accounting scenario and instructed to write and effective communiqué based on that roles. The communiqués could be n the form of a formal memo, email, power point, and text message. The types of communiqués were based on the information, i.e., formal, informal, long report, short report format, email, power point presentation, or memo, etc. Then each team member had to evaluate the business communication written by the other members and determine its effectiveness by using the following questions as a guide. 1) How well did the communication convey the intended message? 2) Would another type of communication have been more appropriate? Why? 3) Is the communication at the appropriate level for the intended audience? 4) How did the leadership styles in the scenario affect the communication within the group? 5) What changes would you recommend to improve the communiqué? 6) What are the ethical implications of the information being shared? 7) Does the communication share...
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...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory JoinSearchBrowseSaved Papers Home Page » Business and Management Memo to Manager In: Business and Management Memo to Manager Memo Date: March 22, 2010 To: Andre Adams, Program Coordinator of the TerpZone * From: * Adedoyin Ogunbajo, Tournament Coordinator, the TerpZone Subject: Proposal to implement a sign-up fee for all video game tournaments. Purpose The purpose of this proposal is to request your approval to evaluate the current video game tournament sign-up process and ultimately institute an entrance fee for all tournaments starting next semester. Summary When the TerpZone started running the video game tournament series, I personally did not know what to expect, as I was in charge of coming up with a schedule of games, implementing the schedule into the TerpZone calendar, coming up with various ideas to market the various tounrmanents, and actually hosting and running the tournaments. But as the results have shown, the TerpZone video game tournament series has been a huge success, and the attendance numbers have steadily increased as more students become aware of the possibilities that our tournaments offer. However, as this number has continued to increase and I have continued to implement different new strategies and additions to the tournaments, there still lies the problem of what measure of compensation the students...
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...Communique Review Memo To: Herber Howard From: Nicolle Pack Subject: Communique Review Date: 03/03/14 The communications for Team B were to the Marketing manager, the Sales manager and the Accountant-Peer. These were all written as formal memos. After a review of these communications, I think that the information was presented in the correct communicational format. However, I do feel that some of the communiques could have included more information specific to the information they were to be presenting. The memo to the Marketing manager did not covey the intended message. I think that the information provided was too vague. The writer should have included more information related to the marketing aspect of the business and what would have to be done in order to successfully promote the business, if acquired, in these current market areas. For the purpose of this assignment I do not feel that another form of communication would have been better. If the Marketing manager was to base his decision, to acquire JJJ Company or not, solely upon the information in the memo, I think would be ethically incorrect. The information provided in this memo is not sufficient to derive any decisions as to the acquisition of JJJ Company. The memo to the Sales manager was written more clearly and effectively. The information presented was more related to the sales side of the business. However, I still feel that more sales specific information could have been presented. The writer did not...
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...TO: Accountancy Project Discovery Students FROM: Communications Specialists DATE: Fall 2000 SUBJECT: How to Write a Successful Memo This memo's purpose is to explain how to write a memo that successfully conveys a message accurately, concisely, and coherently. Memos are the major form of internal communication in most organizations, so it is vital that business writers understand how to draft these important documents effectively. This memo will cover the correct memo format first. Then, it will discuss clarity and conciseness, consistency and numbers, passive voice, parallelism, sexist writing, agreement, comma usage and hyphen usage. USING CORRECT MEMO FORMAT Unlike conversations, memos leave a "paper trail," so the company can use directives, inquiries, instructions, requests, recommendations, policies and other reports for future reference. Depending on their purpose, memos can range from a few lines to four or five pages. Shorter memos do not require formal introductory and concluding paragraphs. However, most memos assigned in this class will be at least one page long. Therefore, writers should include the appropriate introductions and conclusions. Every memo should have a header containing the word (prominently displayed) MEMO or MEMORANDUM followed by the organization's name. Writers usually draft memos on company letterhead. Following the header are four crucial pieces of information: TO: Name and title (the title serves as a record for reference) ...
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...Summary: Carol Teinchek & Bruce Marshall have first started Sundown Bakery. As the business grows, Carol hired two assistant to help her who is Marina from El Salvador and Kim a korean guy. Bruce also hired Maurice a French Canadian as a master baker in Sundown Bakery. Within the next year, two new shops and two kiosks stall have opened; Hans Mikelson was hired as a operation manager. Mikelson have implemented dress code for all employee and employee manual for new employee. All of these changes were announced in memo and distribute to employees. However, Mikelson’s memos have created some issues, experienced worker were furious about receiving orders from bureaucrats and new employee barely knew Bruce and Carol. Besides that, there are seven workers from different countries who now work together in original shop, which affect the quality of communication. Quality product alone is not enough to guarantee the continuing success of Sundown Bakery, they need to improve the quality of communication among the whole company. Question 1 . Communication is a process of transferring a message from one person to another. Effective communication is important when conducting a business; the receiver must able to interpret the meaning of the message correctly. The key element in communication process included sender, message, decoding, feedback, context and noise. The sender is the person who initiates the communication, his ideas or information is encoding into a massage in a form...
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...on our Learning Team. The first communication in our report was the Accounting Peer Memo. The memo did convey the intended message that JJJ was not a good investment for the company. The message could of contained more language that accountants use, as this is a communication from an accountant to other accountants. This type of communication was the most appropriate because any other form would not have as effective, for example an email would not have appropriate enough to convey the message professionally enough. The one thing that I would change to improve this communication would be to add an indentation at the beginning of every paragraph to make the look more professionally written. There were no ethical implications in this memo, because it was written by the head of the accounting department to the accountants in the department all were privy to the information. The memo shared right amount of information because it is the Accounting that did the audit and therefore they have access to all information concerning this deal. As the author of the second memo it is hard not to be biased. After reading the memo along the others I now see the flaws in my work. The memo appeared to be put together in a way to convey the intended...
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...primarily involved in the Critical Incident Management Policy include: Incident Management, Problem Management, ITSM Manager. Other support resources are involved as appropriate in a particular investigation, including Managers and Subject Matter Experts in Infrastructure, Operations, Security, Development, Change Management, Service Desk, QA, Business Analysis, Application Support, Affiliate Representatives, Vendors, and others groups as needed. 3.0 POLICY RESPONSIBILITY 3.1 IT Service Management (ITSM) 3.1.1 An ITSM team member will be On-Call and available at all times as guided by the ETO On-Call Standards document. 3.1.2 ITSM will stratify, or assist the ETO Service Desk in stratification of, all critical incident events using the ETO Incident Priority Ranking Matrix and or other tools as defined in the ITSM Incident Management Process and the ETO P1 Incident Proceedure. 3.1.3 ITSM maintains the final authority to assign incident ownership and stratification level. 3.1.4 ITSM will notify stakeholders of critical incident events using the Critical Incident Communication Process Map, ITSM Incident Management Process, and or the ETO P1 Incident Proceedure. 3.1.5 ITSM will conduct communication and training on the Critical Incident Management Policy for all support resources as required. 3.2 Incident Owner 3.2.1 The Incident Owner (Support Group Manager) is responsible for monitoring and recording recovery efforts, reporting on the incident status, and all follow-up corrective...
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...The purpose of this memo is to explain the role of technical writing in professional sports, specifically the Colorado Avalanche Management and Team Services department. The information was gathered from an interview with Francois Giguere the former General Manager and Executive Vice President. Background Mr. Giguere previously worked as the Assistant General Manager and Vice President of Hockey Operations for the Colorado Avalanche and he also worked in the Quebec Nordiques organization before the team moved to Colorado. He was promoted May 2006. He has won two Stanley Cups in his career with Colorado. Methods of Communication Mr. Giguere explained to me that he sends a lot of emails to people within the organization. The emails he sends are to department heads such as Scouting, Communications, Marketing, Player Development and the Team Services department. He also uses memos to communicate with his colleagues. He also sends text messages if he is in a hurry and needs to be more direct with a certain people. Management Hierarchy Forms of Writing Within The Organization Within the Colorado Avalanche organization there are several forms of writing: Memos. Keep everyone up to speed on daily activities. There are different forms of memos used to do this. • Manager Memos. A memo is sent out by the General Manager after every trade, free agent signing or contract extension. This is to keep people informed about contract negotiations. A memo includes player profiles...
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...were instructed to send communiqués to four audiences based on the purpose of the communiqué and the receiving audience while projecting the senders leadership style; for the following I will be evaluating the four communiqués my team submitted. In the communiqué sent to the CEO of Riordan Manufacturing, John, the accounting manager, was to advise the CEO of the financial instability of JJJ Company and recommend not moving forward with the acquisition. For this communiqué our team collectively agreed that a formal memo would be the best communication for the audience and purpose, I stand by this decision. The memo was a more formal approach as it was intended for the CEO, which showcased his leadership style more direct and to the point. The structure and layout of the memo was assembled with less of a personal feel as is seen common in e-mails or text to a coworker. The information conveyed in the memo was factual pertaining to the purpose of the memo in regard to the financial instability of JJJ Company. I do not think this memo shared too much or too little information. There was no question of ethics present in the memo as it was examining the instability of the company and it was specifically sent to the CEO. Emails were chosen as the communiqués for the other three audiences. Emails are shorter reports that, “should enable the reader to easily focus on the content as well as easily retrieve it," (Leisker & Flatley, 2008,...
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