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Merloni

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REV: AUGUST 7, 2001

JANICE H. HAMMOND

Merloni Elettrodomestici SpA: The Transit Point Experiment
Dr. Vittorio Merloni was president of Merloni Elettrodomestici, a major Italian manufacturer of domestic appliances. On the evening of February 23, 1986, he stood in the doorway of his Milano warehouse and surveyed the scene before him. In front of him stretched a sea of people dressed in evening attire—over 1,000 in all, not including the catering staff and the comedians, dancers, and musicians who had been hired to entertain. Dr. Merloni’s guests were busy chatting, eyeing hors d’oeuvres, juggling drinks, sidling up to the sumptuous buffet table; few would have guessed that at that moment they were socializing in the warehouse that normally served one of the company’s highest demand regions. The warehouse had been artfully transformed by Marcello Grigorov—architect and set designer for the “Piccolo Teatro di Milano”—into a dinner theater and showroom for Merloni’s built-in appliance products. In keeping with the company’s advertising theme—emphasizing the built-in products’ beauty, durability, and adaptability to any setting—the walls of the exposition area were covered with posters depicting the appliances set in panoramic natural landscapes (see Exhibit 1), product displays were built into simulated-marble walls and counter tops, and the building was adorned with faux-marble columns and arches. Guests were greeted by Merloni billboards along the major routes leading to Milano; when they arrived they received orchids, chances to win substantial door prizes, and complimentary copies of a Merloni newspaper published specially for the occasion. Merloni’s “Eurocucina (Eurokitchen) ‘86” was a three-day exposition and three-night party for architects, builders, and appliance dealers from throughout Europe—all current or prospective clients for Merloni’s

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