...Course Project Increasing Manager Morale and Satisfaction Submitted By: John Doilies jwdorilio@sbcglobal.net October 21, 2012 MGMT 591 – Leadership and Organizational Behavior Keller Graduate School of Management Professor Cecil Horst I. Introduction Aramark Healthcare Services (“AHS”) is a division of ARAMARK Corporation (“ARAMARK”) based in Philadelphia, Pennsylvania. ARAMARK is a multibillion dollar company located in twenty six counties with approximately 200,000 employees worldwide. The company is hired as a contractor to provide managed services in the area of food, housekeeping, facilities, engineering, call centers, and medical equipment maintenance. AHS provides services to hospitals and senior care facilities primarilily in the United States. ARAMARK is considered one of the big three, along with Compass N.A. and Sodexo USA, as far as managed services are defined. AHS provides these managed services at a local hospital, EDCH Healthcare (“EDCH”), here in Illinois at which I am a member of the management team. We have been at this account for approximately ten years; I have been at this location for just over five years. At this specific location the services we provide are primarily food related: patient services, catering, a retail café, and a coffee shop. I joined the organization in mid-2007 coming over from another big three management company. My role here at EDCH is to manage retail operations in the café, and coffee shop. The café is a...
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...LSI research paper Dennis Miao dmiao8@gmail.com MGMT 591 Professor Rick Lochner 09 September 2013 My primary (highest percentile score) personal thinking style according to my circumplex is Humanistic-Encouraging at the 1 o’clock position. And my “backup” (second highest percentile) personal thinking style shown on my circumplex is Achievement at the 11 o’clock position. My Humanistic-Encouraging and Achievement are both scored at 99%, therefore my primary and secondary thinking styles were established by looking at the self improvement plan section of my LSI. According to the LSI self development guide the Humanistic-Encouraging style can strengthen both knowledge of people and the quality of relationships. I can agree with the majority of the statements when it talks about how to become more Humanistic-Encouraging with my own life and work experiences. The LSI talks about thinking of qualities that I admire in someone who has made a difference in my life with my growth and development and recognizing the difference they have made in my life. I find that a lot of times when somebody has made that difference in my life I do my best to appreciate the positive difference they have made and try to take on the qualities that has made that person somebody that I admire. The LSI guide also states this style tends to ask others what they think. Thinking back on it, I do that quite often especially in the military. When I was in ROTC we were always told to let senior NCO’s...
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...Personal Thinking Style Life Styles Inventory Paper Name Elisa Richardson MGMT 591 – Leadership and Organizational Behavior Prof: Patrick Kinane Date 09/10/2015 My primary thinking falls into the category of passive/defensive style, which based on the LSI results, represents self-protecting thinking and behavior that promotes the fulfillment of security needs through interaction with people and It is one of my security needs. The information that was provided by the result of my survey, I have found that my primary personal thinking style is avoidance with a score of 99%, and my secondary as my “backup” personal thinking is dependent and oppositional both with a score of 90%. At my old job there were people trying to do evil things to get to the top and that is one of the reasons why I left so early my first job. Because I was young many took advantage of me, “bossy” people that would rather tell me to do tasks that where not related to my position as Human Resources Assistant. I do not see myself as an avoidance , in terms of personal life, but yet in terms of professional life, if I am not familiar with the work, and I am new at the company I tend to avoid situations that might get me fired for lack of evidence in my behalf. I once was working for a company a Bank one of the biggest and popular Bank back in my country. At one point I was tired of avoiding and to not have where to scream and whom to listen and would believe in me, because of that I left my job and...
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...MGMT 591: Leadership and Organizational Behavior Project Proposal Workforce Diversity and Performance [Type the author name] MGMT 591 Professor: Tyson Moore Ph.D. 7/21/13 OVERVIEW OF ORGANIZATION The organization that will be my topic of discussion for my project paper is Jons Marketplace. I would like to specify that I am not part of this organization; 98 percent of my life I was on my own, but I do have a relative working there as a manager. As a brief overview of the organization that I have chosen for my topic, I can say that this organization was founded in 1977 as a family-owned supermarket chain in southern California. Their approach is “Everyone knows that no two snowflakes are alike, so why should neighborhood markets be? (No trick question here: they shouldn’t.) Our sentiment exactly. We’ve created our stores to be as unique and special as our customers. That’s why we’ve adapted each JONS market – each store layout, each building design, each product offering – to the needs and preferences of its specific community. In each case we’ve worked hard to gather so many different types of general grocery items and international items under one roof, so you can spend less time searching for the foods you love – and more time savoring them.” Well, I like that. This approach is showing exactly some things about diversity in general and about their diversity workforce. And here it comes what we call work force diversity, according to their website:...
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...Lan Infotech- LSI Christian Gomez DeVry University MGMT 591 Leadership and Organizational Behavior Instructor: Michael Carr December 16, 2013 MGMT 591: Leadership and Organizational Behavior Overview of Organization The organization that will be the topic of discussion in my final project paper is LAN Infotech. LAN Infotech is a small IT consulting company that specializes in IT projects and services. The company was first created when the owner first sold his shares from a company he helped form in New York called LAN Associates. Doing so, he was able to acquire all the small businesses the company was managing down in South Florida. He created LAN Infotech and started to provide professional IT services to the clients. The company grew from three employees in 2008 to at its highest of 25 throughout the years. Being in a highly competitive area where there are plenty of small managed service providers, it can be hard at times to gain and keep clients. So far LAN Infotech has been able to steadily grow and have also gained a lot of clients and business. Part of the success is credited to the engineers that have worked and currently work for the company. LAN Infotech has been featured in many local business magazines and has won numerous awards from partners such as Dell and Microsoft. But that’s not where the issue is, the issue is with the level of commitment from the engineers and the level of commitment from upper management, mainly the owner...
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...Johnson, Lattrice lattricejohnson@yahoo.com Johnson, Lattrice lattricejohnson@yahoo.com Mgmt 591: Leadership and Organizational Behavior Professor Ken Mgmt 591: Leadership and Organizational Behavior Professor Ken Course Project Reducing Turnover Rate Course Project Reducing Turnover Rate MGMT 591: Leadership and Organizational Behavior How to decrease employee turnover rate? Overview of Organization The organization that will be the topic of discussion in my final project paper is Amazon.com. Amazon.com is an American international electronic commerce company with headquarters in Seattle, Washington. It is the largest Internet based company in the United States. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, VHSs, CDs, video and MP3 downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-book readers, Kindle Fire tablets, Fire TV and Fire Phone — and is a major provider of cloud computing services. Amazon has separate retail websites for United States, United Kingdom & Ireland, France, Canada, Germany, Italy, Spain, Australia, Brazil, Japan, China, India and Mexico, with sites for Sri Lanka and South East Asian countries coming soon. Amazon also offers international shipping to certain other countries for some of its products. In 2011, it had professed an intention to launch its websites in Poland, Netherlands...
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...Combating the Aggressive Life Style Inventory and Gaining Success in the Workplace Glenn R November 9, 2014 MGMT 591: Leadership and Organizational Behavior Dr. Barbara Vallera Keller Graduate School of Management of DeVry University Abstract This paper explores the Life Styles Inventory (LSI) assessment and pitfalls of the competitive and approval management styles. In this evaluation, I also examine strengths and impacts of these styles. Specifically, how they can be utilized to benefit the organization and how these styles impact the four functions of management. This paper also reviews my circumplex (a person’s personal LSI profile) and critically evaluates and explains how these styles were developed. Through the course, Management 591 (MGMT 591), Leadership and Organizational Behavior (LOB), I also reflect on goals and accomplishments that can be achieved through the analysis of these frames. Combating the Aggressive Life Style Inventory and Gaining Success in the Workplace The LSI assessment helps an individual understand themselves by measuring what motivates individual behaviors. This assessment was developed by Robert A. Cooke and J. Clayton Lafferty, copyrighted by Human Synergistics International. It takes into account one’s thoughts and self-concepts and translates it into how one behaves. It looks at how one’s thinking influences goals, relationships, leadership effectiveness, and the ability to cope with stress (“What LSI Measures”, 2014). The...
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...MGMT 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic of discussion in my final project paper is Family Home Health Services. Family Home Health Services is a Chicago-based home health care agency, Medicare-certified in December 2001, with 11 locations throughout the state of Illinois. They are licensed to provide our services to 34 counties, covering nearly the entire State of Illinois and also some parts of Wisconsin, as well as some other small counties throughout the Midwest. Their Deemed Accreditation Status from ACHC, their Home Care Elite Top 25% ranking, our programs of statistical analysis and benchmarking, and the commitment to providing caretakers from their own fully-trained staff ensure that our patients will receive the best care available. They provide health care services to clients in their homes assisting them to achieve the highest level of potential in their day-to-day, self-care activities. Family Home Health Services' favorable outcomes currently exceed national and state averages, while our substantial patient education programs give your patients and their families the tools and knowledge to best participate in their care. We focus on the best possible outcomes and maximizing quality of life for all whom we serve. Our commitment to flexibility enables us to meet the varied needs of each patient’s unique condition as well as we accommodate each physician’s goals and requirements...
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...MGMT 591 Leadership and Organizational Behavior Topics for Term Papers These are only suggestions. The best project is one focused on improving conditions in one's own organization. Focusing on an employee productivity problem. Investigating employee turnover in a department or division. Determining why employee job satisfaction is low. Applying job design theory to improving the motivating potential score in a functional or work process area. Evaluating reward systems and their impact on performance. Looking at diversity in an organization and how it affects performance. Appraising a manager’s motivation methods and how they influence performance. Review the decision-making process in organizations. Concentrate on the communication process and how it affects the organization to achieve its goals. Look at how power and politics is impacting an organizational unit in terms of achieving the firm’s goals. Evaluate a leader’s leadership style and implications for performance and satisfaction. Evaluate organizational group conflicts that inhibit achievement of important objectives. Analyze a change effort in the organization. What went well? What went wrong? What should they have done? Determine the best organizational culture-style (in the context of the OCI) to optimize corporate objectives. Creating High Performance Organizations Effects of a contract worker in environment How perception of contract labor in the workforce ...
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...Running head: DAU ORGANIZATIONAL CULTURE INVENTORY An Examination of the Defense Acquisition University Organizational Culture Inventory Circumplex Ernest Fagan Keller Graduate School of Management Jodi Harrell, M.A, M.S. MGMT 591 Aug 13, 2012 DAU ORGANIZATIONAL CULTURE INVENTORY Corporate OCI Styles This paper will discuss the OCI survey results of my workplace, Defense Acquisition University (DAU) and reflect on the validity of those results. DAU provides acquisition and government contracting training and certification to Department of Defense personnel. Not surprisingly, the primary OCI style was Humanistic-Encouraging. We as instructors go to great lengths to ensure students are given ample opportunity to succeed. We stay after class, provide assistance with their lesson plans, and deliver the material in a way that suits different styles of learning. I am particularly partial to making charts and drawing flowcharts of contracting processes to foster comprehension, interpretation, and application. Each class is also divided into teams. This helps simulate the actual workplace environment. Contracting specialists do not work alone. The need input from the customer, confirmation of funding from the budget office, and steady feedback from the vendor during contract performance. That is highlighted by the Affiliative score. ...
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...MGMT 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic in my final project paper is Camino Blanco Hotels. The hotel chain is a small family business expanding international chains. The company was founded in 1950 in a small corner of the island of Isla Mujeres, Mexico. It now has 102 establishments along the Mexican Riviera. Mr. Patron is second generation and chief executive. Following its solid expansion Camino Blanco Hotels keep the Colonial Spanish Tradition alive. The chains stand on pristine beaches and are some of the most beautiful sights to see and explore. My role as a Human Resource Manager is to bring quality to the hotel facilities with a professional team that has excellent levels of organization, customer service oriented to meet the company’s philosophy. As a Human Resource Manager I have research the lack of career growth among employees and a bad turn over rate. Motivation lacks and retention should be an issue to consider. Competition is on the rise and incentives must ne in placed for employees as well as recognition and rewards. We want to hire the best skilled and valuable employees. In the past retention has been an issue having employees go with the competition. At this current time a lack of training exist as well as an opportunity for career growth within the company. Cut cost has also affected the ability to train and give bonuses to employees. The morale is quite...
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...Library Research for Wal-Mart Stores, Inc. DeVry University Keller Graduate School of Management MGMT 591 November 24, 2013 Introduction of Organization: Wal-Mart is an American multinational retail corporation and the world’s second largest public corporation (Wal-Mart 2013). Founded by the Sam Walton, this company runs a chain of large discount department stores, and warehouse stores (Wal-Mart 2013). With over two million employees this company is worth approximately $446 billion. To this day Wal-Mart remains a private employer and is still run by the Walton Family (Wal-Mart 2013). Description of Problem: With more than two million employees worldwide, Wal-Mart has faced major lawsuits in regards to workforce. Employees are generally dissatisfied due to low wages, poor working conditions, and inadequate healthcare (Hart 2006). Furthermore, Wal-Mart faces sex discrimination allegations against their female employees in terms of promotions (Wexler 2011). This in-turn has caused Wal-Mart to be scrutinized constantly in regards to how they treat their employees. These issues have caused low job satisfaction amongst all employees. In my paper, I would like to look at employee motivation and how it can be applied to remedy this low employee satisfaction Wal-Mart is experiencing. Additionally, I want to look at attitudes and job satisfaction and what steps Wal-Mart can take to make sure that their employees are happy. I want to compare Wal-Mart’s top competitor,...
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...MGMT 591: Leadership and Organizational Behavior Research Proposal Research Proposal Overview of Organization Founded in 1860 by Hugo Wesendonck, The Germania Life Insurance Company survived the Civil War, World War 1 and 2, the depression, recessions, and more. The company has learned to grow and adapt to the many changes that it faced. In the first two years of its operation, the company had insurance agencies all across the US in states that included Colorado, the Dakotas, New Mexico, and Arizona. In 1868 they became the first US insurance company to open an office in Europe. However, with the changes in the business world brought about by World War 1, Germania discontinued doing business in Europe 1917. At the end of that same year their name changed to The Guardian Life Insurance Company of America. In 1911 they moved to Union Square in Manhattan and for 85 years this office would serve as the headquarters for Guardian. After the company saw many years of growth and expansion the decision was made to provide more regionalized home office functions. Therefore, in 1982 three branch offices were created in Pennsylvania, Wisconsin and Washington State. Guardian started out as a company that was based on mixed stocks and mutual but in 1925 they switched to a full mutual company. Therefore, there are no stockholders or private owners. Policyholders own Guardian and when the company experiences monetary growth; it is shared with the policyholders in the form of a dividend...
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...Daniel Rodriguez Daniel.rodhart@gmail.com Course: MGMT 591 Professor: Anne Hallcom Expanded Research Proposal Scholary resources to be used in this paper * Developing corporate culture in a training department: a qualitative case stody of internal and outsourced staff by Querubin S. Yap, and Jon K. Webber * Successful learning is change by Antje Duden * Workplace conflict? Look at the organization’s culture by Joan Lloyd Description of the organization Protect Controls, Inc. (PCI) is a custom manufacturer of Power Control Buildings (PCB)s with the technology, resources, and experience to complete a turnkey solution for our customers. Protect Controls, Inc. clients consist of large industrial producers and users of electrical power such as oil & gas producers, refineries, petrochemical plants, and public & private utilities. Customers are provided a single-point contact to simplify communication. This contact is a dedicated project manager assigned to track and review every aspect of the job. Our commitment to our customers is that all Power Control Buildings will be scheduled, built, tested, inspected and shipped on time., my role in this organization is that of the senior structural engineer, we make sure to perform al structural calculations required for the building, that they meet building and states codes of construction as well as the structural integrity and reliability of the product. The problem One of the main problems that have...
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...MGMT 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic of discussion in my final project paper is DATLEX NIGERIA LIMITED. DATLEX is a publicly traded, global security company whose headquarters is in Lagos, Nigeria. We primarily sell security doors and cheque security products to banks and other financial institutions. In 2009, the Central Bank of Nigeria revoked the licenses of many microfinance banks and made it mandatory for commercial banks to have a minimum shareholder fund of 25million Naira. This reform affected many banks, some closed down operations while many had to merge in order to meet up. DATLEX went through a significant financial meltdown, as many of these banks are the company’s major clients. During this down turn, many workers were laid off and it affected the culture of DATLEX. It affected the income of the company and thus affected all the staff as a whole. DATLEX went from having a benefits package to having a NO benefits package. They used to have all types of employee incentives and appreciation activities. Employees usually get an official car after three years of service to the company. Now the employees are lucky if they get a chicken in the fall and a bag of rice at the Christmas holidays. Rewards for employees doing well are not there anymore. With the downturn, DATLEX lost a lot of their highly skilled, highly valuable employees. DATLEX always strived to high...
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