1. Emotional Intelligence is the ability to detect and to manage emotional cues and information. Emotional Intelligence refers to the ability to perceive, control, and evaluate emotions. Emotional Intelligence is a person’s ability to be self-aware, detect emotions in others and manage emotional cues and information. Emotional Intelligence plays an important role in job performance.
3. The Tuchman five stage of team building is used to identify factors that are critical for building and developing small groups. The Tuchman five distinct stages groups go through: forming, storming, norming, performing, and adjourning.
The forming stage is the first stage in group development, characterized by much uncertainty. The storming stage is the second stage in group development, characterized by intra group conflict. The norming stage is the third stage in group development, characterized by close relationships and cohesiveness. The performing stage is the fourth stage in group development, during which the group is fully functional and the adjourning stage is the final stage in group development for temporary groups, characterized by concern with wrapping up activities rather than task performance.
4. Gender differences are sometimes a barrier to effective communications. Men tend to use talk to emphasize status, whereas women tend to use it to create communications. The women speak and hear a language of connection and intimacy; men speak and hear a language of status, power and independence. So, for many men, conversations are primarily a mean to preserve independence and maintain status in a hierarchical social order. For many women, conversations are negotiations for closeness in which people try to seek and give confirmation and support. Women are more polite.
5. Leadership is the ability to influence a group toward the achievement of a vision or set of goals.