MGMT 591: Leadership and Organizational Behavior
Project Proposal

Overview of Organization

Bestie Twice Community Health Center (BTCHC) has been in business for over 45 years servicing various communities throughout Miami-Dade County. It is a non-profit, federally qualified health center geared towards providing comprehensive primary health care services to the diverse residences throughout the communities while improving their quality of life regardless of their ability to pay for the services. With the recent Affordable Care Act, to increase and retain its Federal funding, it is now the first Community Health Center in the state of Florida to be certified as a Patient Centered Medical Home. The company provides school base services, dental care, behavioral health services, OBGYN services, complete family health practice, which includes pediatrics, and more. The health center predominately services the uninsured and under insured population since 1967. It has since then expanded to nine locations throughout Miami-Dade County.

BTCHC has employees that have been working with the company since it opened its doors in 1967; however, the numbers of seasoned employees have been deteriorating. They have also been losing severely of their dedicated and highly skilled medical staff. The organization is so focused on growth that they are missing the issues that are affecting their established locations. The organization is not willing to meet the employees half way with salary adjustment and have cut out Christmas bonuses, and stopped providing tuition reimbursements. Seasoned employees will often discuss how the organization use to be and their current disappointment in the organization As a Pediatrics Registered Nurse Manager, my role in the organization is to ensure the overall operations in the department by providing the necessary general nursing care