1. Occurs when people work less hard in groups than they would individually * Social loafing

2. The effect of social facilitation can be positive when the task is but negative when the task is ___________ * Do-able….difficult

3. Which of the following conditions does NOT constitute a performance advantage of groups relative to individuals? * When a quick decision is needed

4. Which of the following statements provide an accurate description of homogeneous teams * Homogeneous teams have members who are similar with respect to such variable as age, gender, race, experience, ethnicity, and culture

5. The potential advantages of virtual teams include all of the following except * Virtual team members may have very little, if any direct personal contact

6. Which one of the following characteristics truly differentiates self-managing teams from the more traditional work group * Team members assume duties otherwise performed by a manager or first-line supervisor

7. When occurs, groups accomplish more than the total of their individuals members capabilities * Synergy

8. Which of the following sequences accurately describes the order of the stages of group development * Forming, storming, norming, performing, and adjourning

9. Researchers have identified the tendency for increasing diversity among team members to create difficulties even as it offers improved potential for problem solving is known as the * Diversity-consensus dilemma

10. Researcher point out that collective intelligence is in teams whose processes result in social sensitivity and absence of domination by one or few members * Higher

11. Mangers, task force heads, committee chairs, and team leaders should help their group adopt that support organizational goals * Positive norms

12. Cohesive groups generally have all the following outcomes except * A sense of member isolation

13. Which of the following statements is incorrect regarding decentralized communication networks * Decentralized communications networks create low levels of member satisfaction

14. Group members can achieve consensus in their decision making when they follow all of these steps except * Examine only the best ideas presented by group members

15. Groupthink can be avoided by doing all of the following except * Having the leader express his/her preference for particular course of action

16. Which of the following statements pertaining to intuition is incorrect * A key element in decision-making under certainty is intuition

17. Environments exist when decision makers lack complete certainty regarding the outcomes of various courses of action, but they are aware of the probabilities associated with their occurrence * Risk

18. a form of selective perception the involves seeking only those cues in a situation that support a preexisting opinion * Confirmation error

19. all of the following approaches can be used to increase creativity except * Establishing high expectations for creativity

20. examples of decisions include reordering inventory automatically when stock falls below a predetermined level and issuing a written reprimand to someone who violates a specific work procedure * Programmed

21. what is meant by the term MBWA * To Manage by spending time out where the work is being done

22. when conflict is resolved through a blend of both high cooperativeness and high assertiveness is called a conflict resolution * win-win

23. two important goals must be considered in negotiation. These goals are * Substance goal and relationship goals

24. is the tendency in negotiation to stake out your position based on the assumption that in order to gain your way, something must be subtracted from the other party’s way * The myth of the fixed pie

25. a dispute with one’s boss over a plan of action to be followed, such as a marketing strategy for a new product, is an example of * Substantive conflict

26. dispute and open disagreement may erupt among units and people when is high * Workflow interdependence

27. Samantha stated that she does not like her coworker, Mary. Samantha said Mary always rubs me the wrong wat. Samantha is experiencing * Emotional

28. Two persons debating each other aggressively on the merits of two different proposed advertising campaign is an example of * Substantive interpersonal conflict

29. In general, the richest communication channel is * Face-to-Face

30. Sending a co-worker an email message to reduce the time and effort needed to convey a message is an example of communication * Efficient

31. Can often hold the key to what someone is really thinking or what they really mean * Non-verbal Communication

32. channels of communication follow the chain of command established by an organization’s hierarchy of authority * Formal

33. a transfers rumor and other unofficial information through networks of friendship and acquaintances * Grapevine

34. Bonus: Who was Roger and what role did he play in the “Group Think” video? * The person who spoke up about the “O” ring problem but failed to follow through