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Mgt 437

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wormance Measurements

University of Phoenix
MGT 437 Project Management
Alan Miller
January 16, 2012

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Performance Measures Performance measures are used to help provide insight for the company based on the project at hand. The performance measures each look deeper in different areas of the project. A financial audit provides the company with information about how the costs are comparing to the outcome of the project. Learning and growth allows the company to get detailed information from the employees that work for them. Finally there is customer perspective. This is customer insight about the project that was being evauled. Each of these perspectives comes together in one big report for the company but all of the perspectives are different.

Financial Audit
Audit is a way for the company to have insight to financial matters to help determine if the project is meeting goals. The audit will review budgets, status of the project, and future of project, sales receipts, maintence, and even pay roll information. The company then has an overview of how costly or beneficial the project is. An audit for a project uses no standard system and has no records; therefore the data needs to be started when engaging the audit.
Learning and Growth
The learning and growth perspective allows a company to understand the employees employed. This provides information based on employee satisfaction and even retention. Learning and growth even explores the different skills needed for each job. This allows the company to have full insight on what sort of skills are going to be needed if the project is going to be redone at a later time. This could ensure the outcome of the project to be better just by following and tweaking the project guidelines.
Customer
The customer perspective provides the company with insight from new and repeat customers. This shows the satisfaction of the project which provides great retention of current and future customers. This perspective also allows the company a chance to review the target audience to see if it is accurate. The perspective also allows the company to determine if the project is going to be as big of hit as what was expected. Contrast The three performance measurements each provide insight to the heads of the company. Each measurements gives different information though. The different perspectives make sure that all aspects of the project are covered in the report of the project. The information as a whole helps the head members make important decisions for the company’s future. Each perspective is needed to have a clear picture of the entire project. The clear picture allows for research to base the next project off.

Conclusion
The performance measures are all used to help the company make the best decisions for a project. The financial audit goes over the costs associated with the project. This allows the company to determine if the project has stayed within budget goals. The learning and growth perspective allows employees to provide insight on the job that has been done on the project while also providing insight about retention for the company. Customer perspective allows the company to have insight from the people that are affected the most by the project. Each of these qualities alone does not provide a “full” overview of the entire project and would make the company not have a clear picture. The combination of all of these perspectives together in one report is going to give the clearest picture and most accurate information for the company. The information is going to help the company determine if the project is ok to continue or if the project needs to be stopped and reevaluated. The reevaluation could then entail revisiting the budget based on the results of the audit, revisiting the way the project was handled by the employees based on the comments from employees, or even revisiting the target audience based on results from the customers. The results of the report are going to help the company to plan for a better outcome on the next project.

References
Kerzner, H. (2006). Project management: a systems approach to planning, scheduling, and controlling. Wiley.
Tait, R. (2010, May 10). Types of organizational structures. Retrieved from http://www.ehow.com/about_5396817_types-organization-structures.html
Scribd, Initials. (2011). Pure project organization. Retrieved from http://www.scribd.com/doc/27605941/Pure-Project-Organization

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