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Mgt 521 Quality Management Viewpoint

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Quality Management Viewpoint

University of Phoenix
MGT/521
Tim Reyes
November 16, 2015

Quality Management Viewpoint

The objective of every business is to produce a product or service that will be so valued by the consumer that they will want to keep using it. Providing quality management within a company will intensify satisfaction for employees and the customers. Thus making sure that all bench mark accomplishments are achieved. The Quality Management Viewpoint is dedicated to continuous quality improvement, training and customer satisfaction.
Basics
Quality management should be adapted by any organization as a part of their work process. This in turn joins the responsibilities of all division of the organization together to attain customer satisfaction and continuous improvement in quality of goods and services being produced by the employees. By understanding and identifying differences, management should be able to resolve most problems at the lower levels “Kinicki, & Williams”, (2016).
W. Edward Deming
W. Edward Deming is a total quality pioneer that defined the standards of quality in his day and our current organizational planning. Deming’s vision and philosophy along with the fundamental elements of quality that he has defined made him successful. The "The W. Edwards Deming Institute®" (2015) website, Deming’s served in the capacity as trustworthy advisor to several business influential business leaders, powerful corporations and governments around the world. This includes coming to aid of the Japanese productiveness, and the resurrection of the American automobile industry in the 1980s.

Deming’s believed that quality has many different criteria that change continually, along with customers valuing the various criteria differently, which creates the prime opportunity to measure and re-measure the preferences of the

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