Robbins & Judge

Organizational Behavior
14th Edition

What Is Organizational Behavior?
Kelli J. Schutte
William Jewell College Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

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Chapter Learning Objectives
 After studying this chapter you should be able to:
– Demonstrate the importance of interpersonal skills in the workplace. – Describe the manager’s functions, roles, and skills. – Define organizational behavior (OB). – Show the value to OB of systematic study. – Identify the major behavioral science disciplines that contribute to OB. – Demonstrate why few absolutes apply to OB. – Identify the challenges and opportunities managers have in applying OB concepts. – Compare the three levels of analysis in this book’s OB model.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

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The Importance of Interpersonal Skills
 Understanding OB helps determine manager effectiveness
– Technical and quantitative skills are important – But leadership and communication skills are CRITICAL

 Organizational benefits of skilled managers
– Lower turnover of quality employees – Higher quality applications for recruitment – Better financial performance

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

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What Managers Do
 They get things done through other people.  In order to facilitate that process managers:
– Make decisions – Allocate resources – Direct activities of others to attain goals

 Managers do this in an organization
– A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

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Management Functions

Plan

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Lead