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Milma

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MILMA – Kozhikode Dairy
Operations Management – An Analysis

Group 3 – Section C
Aviraj (14/140)
Ayushi Agarwal (14/141)
Dr. Kripalsinh Rana (14/149)
Sneha Maheshwary (14/179)
Soumya Barik (14/180)
Soumya Bhatia (14/181)
Sudhansu Sekhar Sahu (14/182)

Table of Contents Acknowledgement 3 Executive Summary 4 Introduction to MILMA 5 Production/Processing Facilities 6 Kozhikode Dairy – Facts & Figures 7 Operations – Strategy & Mission 7 Support Marketing Function 8 Quality Control 8 Outsourcing 8 Key Stakeholders/Actors 9 Plant Layout & Design 10 Milk Processing 11 1. Collection 11 2. Platform Tests 11 3. Receiving 12 4. Temporary Storage 12 5. Pasteurization 12 6. Storage 13 7. Packaging 13 8. Dispatch 13 Curd Manufacturing 14 Ice-Cream Making 14 Sambharam Making 14 Production Planning 15 Handling Peak Demand 15 Operating with Sluggish Demand 15 Concerns & Issues 16 Recent Initiatives 17 Key Learning & Recommendations 17 References 18 Appendix 19

Acknowledgement

“Interdependence is a higher value than Independence”

One of the most pleasant parts of writing a report is the opportunity to thank those who have contributed to it. This project report is a synergistic product of many minds. We are grateful to Indian Institute of Management Kozhikode for providing us an opportunity to prepare a project report under the operations management course of PGDM programme.

First and foremost, we would like to thank the entire staff and management of MILMA for extending their support. We like to specifically thank Mr. Joju, Personnel Manager and Mr. Shaji Mon, Production & Maintenance Manager at MILMA, Kozhikode for taking out time from their busy schedules. We owe our indebtedness to Mr. Sanjay Jharkaria, faculty member for providing his invaluable guidance,

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