...MIS CASE STUDY 2011-10354 Kim Songeun Case Study Question (1) What are the inputs, processing, and outputs of UPS’s package tracking system? Inputs: For barcode system, detailed information about sender, the destination, and when the package should arrive will be input. For Traffic situation, weather conditions and the location of each stop will be input also. Finally, with a DIAD system, customers’ signatures along with pickup and delivery information, current location will be input too. Processing: Information from the bar-code label on a package is printed and attached to a pachkage. Then before the package will be delivered, information form the label is transmitted to one of UPS’s computer centers like Mahwah, New Jersey. And then, it is sent to the distribution center nearest its final destination so that dispatchers could find most efficient way to deliver. Finally, package information will be transmitted to UPS computer network through DIAD, and will be stored and processed in a way customers could access information easily. Outputs: First of all, most efficient delivery route for drivers. Secondly, shipping rates, current location, pick up and delivery time will be informed for customers. Also, proof of delivery to customers will be informed through DIAD. (2) What technologies are used by UPS? How are these technologies related to UPS’s business strategy? A. Scanable bar-coded label which contains detailed information about customer...
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...1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package centers. Generally UPS trucks contain...
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...Oyungerel Chuluunbaatar MIS 54001 Brian Spinzig August 14 2012 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems Midsouth Chamber of Commerce Company is formed in early 1900s by a group of powerful businesspeople. The company’s main operation is in transportation industry. By the late 1980s, the company became one of the most powerful businesses in Midsouth area. MSCC Company consists of marketing, operations, human resources, and finance divisions. Main administrative people within the company are Leon Lassister, vice president of marketing, Jeff Hedges, vice president of finance and Ed Wilson, vice president of operations division. Information system within the company is crucial and the company administrations continuously try to upgrade its information systems. In middle of 1996, MSCC administrations decided to hire Simon Kovecki, a young computer science graduate with no experience as system analyst in order to increase the company’s capabilities of information systems. Moreover, by 1998, MSCC’s computer operations responsibility was assigned to Jeff Hedges who had little computer background. In August 1998, Lassister decided to upgrade MSCC’s software system in order to operate more efficiently. By the beginning of 1990, Lassiter bought the program with the approval of executive committee of the board. Lassiter handed the program to Hedges and Kovecki to complete the implementation. Regarding to the new software program...
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...<Case Study Questions> 1. What is PUE, and why is it an important place to start when considering how to reduce data center power consumption? What value of PUE should data center managers strive for? - PUE is simply defined as “Power Usage Effectiveness”. It measures how efficiently data centers use energy. PUE is an important place to start because it makes Google to measure the change in usage effectiveness. The ratio of PUE is total facility energy over IT equipment energy. A PUE of 1.00 would be best, but 1.09 was the lowest estimated value until 2011 as the video says. Data center managers are still striving for that. PUE = IT Equipment Energy + Facility Overhead Energy / IT Equipment Energy 2. Describe the five methods recommended by Google for reducing power consumption. - Measure PUE As I mentioned in Question 1, the industry uses a ratio called Power Usage Effectiveness (PUE) to measure and help reduce the energy used for non-computing functions. To effectively use PUE, it's important to measure often (at least once per second). If the ratio has a 1.00 PUE, it means the energy can be used in the most effective way possible. - Manage airflow Good air flow management is significant to efficient data center operation. By Minimize hot and cold air mixing, Google reduces its power consumption. Google should eliminate hot spots and be sure to use blanking plates (or flat sheets of metal) for any empty slots in the rack. Thermal modeling using computational...
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...Multiple Choice Questions Checks: Is the answer correct Could any of the wrong options be correct Are there any clues MARKETS | No | Question | Answer | 1 | If the Index Increase what will be the effect on Price(a)Price will Fall(b) Price will Increase(c)Price will Unchanged(d)Price Increase or Decrease | | 2 | The purpose of stock exchange Index are those, EXCEPT(a)Judge the prices they may be able to buy or sell(b)Evaluating Performance about price day by day(c)Monitoring Primary activities of business(d)Get clear idea about price changes in Stock Exchange | | 3 | An increase in the index denotes a) Number of shares traded have increased b) Increase in the number of the companies listed c) Rise in the prices of shares d) Decrease in the number of companies listed | | 4 | Which one of the following is NOT the main function of the stock exchange. a) Enabling buyers to purchase bonds b) Enabling buyers to purchase investments c) Enabling buyers to sell their investments. d) Facilitate trading shares | | 5 | Which one of the following can be a function of Stock exchange a) Raising funds for companies that are listed in the stock exchange b) Act as an advisor to the company on mergers and acquisitions c) Maintain foreign exchange reserves of the company d) Recording the transactions executed on the Stock Exchange | | 6 | Which one of the following would you NOT except to requirement of the IPOs? a) Large enough to attract sufficient...
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...This particular case demonstrates the strategic importance of IT management in the life of an organization. We are shown that in order for the IT department to be most successful, there must be a proactive approach so that the most possible value is being added to the organization. We are shown how the newly appointed CIO must first gain control of the IT department in order to fully support the vision of STARS, which is “saving lives through partnership, innovation, and leadership.” The case studies an organization called the Shock-Trauma-Air-Rescue-Society, a.k.a. STARS Air Ambulance, which is a business that deals in saving peoples lives. This organization is based out of Calgary, Canada, and was created in order to provide a fast, reliable, safe, and specialized medical emergency transport system via helicopter, for the critically ill and injured patients within the province of Alberta. The organization has grown over the years and now operates in three cities: Calgary, Edmonton, and Grande Prairie so that they can better service the entire province. The team at STARS is on call 24 hours a day seven days a week are constantly waiting for the next emergency call so that they can dispatch the helicopters and air medical crew (AMC). STARS and its team of highly trained professionals, which consists of approximately 250 full- and part-time staff plus hundreds of dedicated volunteers, must work together to operate a highly technical communication system, which they call the Emergency...
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...ASSIGNMENT 1: MANGAGEMENT INFORMATION SYSTEM CASE STUDY 201311034009 宋蕊廷 2013 级金融班 宋蕊廷 201311034009 ASSIGNMENT 1: MANGAGEMENT INFORMATION SYSTEM Management Information System Assignment 1 (Case Study) 2013 Finance, School of Business 宋蕊廷 201311034009 Modernization of NTUC Income 1. What were the problems faced by Income in this case? How were the problems resolved by the new digital system? Problems: (1) The old HP 3000 mainframe frequently broke down, and backup or reconciliation would be needed. However, If daily backup was not completed, the affected day’s data would be lost and cost months to do reconciliation. (2) The 1980s COBOL programs broke multiple times, halted the systems and caused temporary interruptions, and it took IT team long time(from several weeks to months) to launch new products. (3) Transaction processing for policy underwriting was a batch process and information was not available to agents and advisors in real-time. (4) Various departments did not have up-to-date information and had to pass physical documents among each other. How were the problems resolved: Income switched to the Java base eBao LifeSystem from eBao Technology. The new system seldom broke down, and it enabled the IT team to launch a new product only in a few days by using the table-driven rule-based product-definition module; plus, the real-time hot backup disaster-recovery 1/9 宋蕊廷 201311034009 ASSIGNMENT 1: MANGAGEMENT INFORMATION SYSTEM center helped the company get real-time...
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...[pic][1] Case Description If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is enabled (in part) by IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped...
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...1. What are the core business processes (i.e. high level; major business and financial services) performed at Bank of America as part of its product and service offerings? Core Bank of America Business Process: Activities within the Core Process people management • recruiting • performance management • staff development • payroll • benefits administration financial management • general ledger • accounts payable • accounts receivable • reporting and compliance • cash management • asset management Investment management • add as many rows as required…… 2. List the sequential, descriptive steps required in a typical ATM transaction (your choice), such as drawing out cash or transferring funds from one account to another. Be sure to include those steps executed by local ATM system itself as well as those done by information systems housed within the Bank’s centralized data center. Use this table to organize your responses. Steps by Customer Steps by ATM System Steps by other Banking Systems Inserting preferred Debit/Credit card into card slot Collecting 3. Why do the core processes at the Bank of America require centralized information systems? a. . b. . c. . d. . e. add as many bullets as required. 4. What information is generated as part of ATM business processes and how are they employed within the Bank to transact, to manage, and to innovate (i.e. contribute to the Bank’s competitive advantage)? . Transactional Uses...
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...A Blooming Web Business Flowers are a highly perishable product. Most pass their useful commercial life within hours. Therefore, ensuring timely arrangement, packaging, and delivery is of utmost importance for the survival of any florist, let alone one that operates on the Web. 1800Flowers.com, Inc. is the oldest online florist. Jim McCann opened a single flower shop on Long Island in 1976. Within a few years he augmented it into a chain of 14 flower shops in the New York City metropolitan area. In 1986, he acquired the telephone number 1-800-356-9377, which allowed him to advertise the company as 1-800-FLOWERS to receive orders by phone. He registered it as a trademark. In 1995, he acquired the domain name 1-800-FLOWERS.COM, registered it, too, as a trademark, and opened a Web site. The domain name has since become one of the most recognized brands in gift retailing. From its flowers-only beginning, the company expanded into plants, gourmet foods, candies, gift baskets, and other unique gifts, all offered at the Web site. Non-flower products are shipped to customers worldwide. To accommodate flower customers anywhere in the United States, the company created BloomNet®, a network of about 9,000 florists. This network supplements the company’s own 100 stores from coast to coast in the United States. To cast a wider net, the company also operates an affiliate program, enabling any online business that joins it to earn up to 12 percent of sales that originate at that business’...
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...1.)What is PUE, and why is it an important place to start when considering how to reduce data center power consumption? What value of PUE should data center managers strive for? * PUE is power usage effectiveness. This helps reduce the overhead. You want the PUE to get as close to 1.0 as possible and you should measure it as fast as you can, and the more you measure it the more effective it will be. You should incorporate these into your power management centers. 2. Describe the five methods recommended by Google for reducing power consumption. * Measure PUE * Focus on the management of the airflow- used thermal modeling to see what it was doing * Adjust thermostat (increase) * Utilize free cool (temps outside of data centers) * Optimize power distribution * Most are effective within 12 months 3. How much of the world’s global greenhouse gases are the result of computing? List several factors that will tend to retard or accelerate data center power consumption both globally and in the United States. * around 56% worldwide, and only 36% in the United States * This slower growth is thought to be temporary and was due in part to a recessionary environment, and in part to greater efficiencies achieved by the industry. In addition, the growth of cloud computing, streaming of music and video, is expected to accelerate data center growth and power consumption in the next ten years. 4. Where do you suspect that data-center power consumption...
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...Management Information System – Case #1 Winter 2016 1. There are two parties here, the farmer (and his family) and Lely the manufacturer. What industry is each one in? Who are their competitors? Draw a sketch of the “value chain” for this operation. Where does this equipment add value? Does it help in the support activities? The two parties in the Dairy Farmer Case are the farmer (and his family) and Lely (the manufacturer). The farmer (and his family) operates under the Farming and Agricultural Industry while Lely operates under the Technological and Agricultural Industry. Both, the farmer and Lely, have direct and indirect competitors. The farmers direct competitors are the other farmers in Newfoundland and his indirect competitors are grocery stores that gets their agricultural products from other manufacturers. The competitors for Lely are other companies that offer farming or agricultural technology and equipment that make farming easier and more efficient. The companies that produces similar technology that Lely manufactures such as Paul Mueller Co. and Lumaco Sanitary Velves. 2. Draw a sketch of the “value chain” for this operation. Where does this equipment add value? Does it help in the support activities? The equipment adds value to both the primary and support activities from the supply chain. The primary activities the equipment adds value to are the Inbound Logistics and the Operations and the support activity that the equipment adds value to is Technology...
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...UPS CASE STUDY For UPS to operate as immaculately as it does it takes advantage of a system that has taken many years and billions of dollars to develop. It all starts with the package labeling. For each package a label is given. On the label are a barcode and a number. On the barcode UPS inputs important information about the sender, destination, and estimated arrival time. UPS uses this information to process its packages. With its automated tracking system UPS can monitor the delivery process and even re-route packages if needed. Periodically through the life cycle of a delivery barcode devices scan shipping information on the package labels to update milestones in the delivery status. Customer reps can use this information to update customers on where their package is. Customers also have the option to check themselves vi a the UPS website or mobile app. UPS utilizes a myriad of technology to insure its success. One of the most important is its Delivery Information Acquisition Device (DIAD). This is the everyday device that uploads to a wireless network and gives its drivers instructions for the day. It also captures customers’ signatures and automatically updates tracking information in the UPS system for processing and storage. From the beginning UPS promised “the best service and the lowest rate.” UPS works hard to deliver on this commitment. Going back to UPS’s label system information is sent to one of its computer centers before the package is even picked up. This...
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...Choice Point Case 1. Itemize the nature of the information security breach at ChoicePoint and how this adversely affected the organization. Be sure to include both tangible and intangible losses in preparing your response. [table] Nature of Breach Affect on Organization A pass of the authentication of customers • Data soon became available after authentication breach • Revealed hole in ChoicePoint security system • Trust of security standards instantly lost Social security numbers accessed • Many individuals lost their SSN to the criminals • More info can be accessed as a result which makes the customer or ChoicePoint more vulnerable to other crimes Basic data accessed • Private info such as telephone numbers and addresses of customers was taken Accessed credit reports • Personal info on credit cards were taken Identity theft • ChoicePoint customers had their identity’s compromised and ultimately stolen • The compromise of their identity means that they criminals could use their names and info for other purposes • ChoicePoint was effected by the Class-action lawsuit as a result • Were being investigated by the U.S Senate Tangible Losses Intangible Losses Expenses for new security Loss of Reputation Expenses for the lawsuit Harder to bring in new customers as a result of trust as well 2. What actions were taken by both ChoicePoint and the “authorities” to address the crisis, and what is your assessment of each action taken?...
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...Northern Caribbean University College of Business and Hospitality Management Assignment Case Study #2 Presented in Partial Fulfilment Of the Requirements for the Course MGMT485 Management Information Systems by Iwassane Burton 11090193 January 28, 2014. 1. One consulting firm has predicted that video and web conferencing will make business travel extinct. Do you agree? Why or why not? A videoconference allows individuals at two or more locations to communicate simultaneously through two-way video and audio transmissions, and web conferencing refers to a service that allows conferencing events to be shared with remote locations. I do agree that these two tools will lead to the extinction of business travels. My reason for agreeing with this is because of the economic benefits that are made possible by this technology. One of the best things a firm can achieve is to reduce cost, and video conferencing definitely does this since it allows them to avoid costs associated with business travels. Another reason for my agreement is the fact that videoconferencing is now growing at an annual rate of 30%, thus if it continues to grow like this then it will soon take over. 2. What is the distinction between videoconferencing and telepresence? Videoconferencing is an online tool that allows individuals at two or more locations to communicate simultaneously through two-way and audio transmissions. Telepresence is a leading-edge-high-end videoconferencing...
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