...Mis Case In: Business and Management Mis Case 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers...
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...MIS CASE STUDY 2011-10354 Kim Songeun Case Study Question (1) What are the inputs, processing, and outputs of UPS’s package tracking system? Inputs: For barcode system, detailed information about sender, the destination, and when the package should arrive will be input. For Traffic situation, weather conditions and the location of each stop will be input also. Finally, with a DIAD system, customers’ signatures along with pickup and delivery information, current location will be input too. Processing: Information from the bar-code label on a package is printed and attached to a pachkage. Then before the package will be delivered, information form the label is transmitted to one of UPS’s computer centers like Mahwah, New Jersey. And then, it is sent to the distribution center nearest its final destination so that dispatchers could find most efficient way to deliver. Finally, package information will be transmitted to UPS computer network through DIAD, and will be stored and processed in a way customers could access information easily. Outputs: First of all, most efficient delivery route for drivers. Secondly, shipping rates, current location, pick up and delivery time will be informed for customers. Also, proof of delivery to customers will be informed through DIAD. (2) What technologies are used by UPS? How are these technologies related to UPS’s business strategy? A. Scanable bar-coded label which contains detailed information about customer...
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...package arrive a UPS station, the “Smart Labels” can record the information of package and update to the website. The customer can track their packages easier. The UPS can also use this system to control their deliver serves, make sure the package can deliver on time. (2). Costumer order –logistics center-DIAD-delivered-DIAD A. The customer places an order, the logistics center receive the package and updates tracking information. B. When UPS ship out the package, they will use DIAD to scan the “Smart Labels”, so they can update the tracking information in date center. C. When the package is delivered, the customer need to sign name and UPS will use DIAD to update information. (3). Wireless communication can make the express delivery services more flexible and update their information faster. And it makes UPS more efficient and lower the cost of operation, it can also provide costumer experience. (4). 4. Interactive Session 1: a. Case Study Questions(answers only) 1. 2. 3. 4. b. MIS In Action Questions (answers only) 1. 2. Business Information Systems (BADM350) Spring A-2013Assignment Template 5. Interactive Session 2: a. Case Study Questions (answers only) 1. 2. 3. 4. b. MIS In Action Questions (answers only) 1. 2. 6. End of Chapter Case...
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...MANAGEMENT INFORMATION SYSTEMS INDIVIDUAL ASSIGNMENT: MR NUNKOO MOONESWAR RISHI CASE STUDY UPS GLOBAL OPERATIONS WITH THE DIAD 21.05.2014 Questions 1: List the various ways that DIAD improves customer service. UPS, that is, United Parcel Service, was started in the year 1907 and expanded in the year 1930s. Today a multi-billion dollar investment in the technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD (Delivery Information Acquisition Device). DIAD is a key element in UPS business technology platform. Today UPS delivery drivers more are efficient and effective and they are about 70,000 drivers who are wirelessly connected to UPS databases. They deliver over 16 million packages daily to their customers in 220 countries and territories. DIAD has built in GPRS and CDMA cell phone, a modem to facilitate the dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center. DIAD has GPS (Global Positioning Satellite) connectivity which provides the drivers with detailed directions for pick-up of packages in order to locate the trucks and their packages. Drivers scan the package bar code, collect the receiver’s signature electronically. In overall, the UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic shipment...
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...INFORMATION SYSTEMS 1. What are the inputs, processing, and outputs of UPS’s package tracking system? The company’s inputs are: package information, customer signature, pickup, delivery and timecard data, data location and billing and customer clearance documentation. Processing: They simply transmit data into the central network. The driver places the DIAD into the UPS truck’s vehicle adapter then the package tracking information is then transmitted to UPS’s network for storage and processing in the main computers. From there, the information can be accessed worldwide to provide proof of delivery to customer. The scanning of the barcode at various points along the route and the data is fed into the central computer to keep track of the progress of shipment. Output: the delivery information that can be assessed worldwide to provide proof of delivery to customers. Customers can also access this information through the UPS website or a special package tracking software supplied by UPS 2. What technologies are used by UPS? Technologies include handheld computers (DIADs), barcode scanning systems, wired and wireless communications networks, desktop computers, UPS’s central computer (large mainframe computers), and storage technology for the package delivery data. UPS also uses telecommunication technologies for transmitting data through pagers and cellular phone networks. The company uses in-house software for tracking packages, calculating fees...
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...Essentials of MIS 11 Video Cases Essentials of Management Information Systems: Managing the Digital Firm, 11th Edition Kenneth Laudon and Jane Laudon Azimuth Interactive, Inc. Copyright 2014 Questions and Answers Chapter 1: Business Information Systems in Your Career Case 1: UPS Global Operations with the DIAD 1. List the various ways that DIAD improves customer service. Faster pickup and delivery schedules. Real-time tracking of packages based on bar code technology, and using Wi-Fi and cellular connections; a local Bluetooth network to connect the driver with the truck. GPS built into the unit to help drivers locate delivery and pickup locations. Color screen for customer to read shipping documents. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. • Smart label created • Information sent to processing center • Information processed—stored, address corrected • Information matched to dispatch plan • Package is sorted • Another label is printed specifying delivery truck and position on truck • Geo software used to continuously update dispatch plans for trucks based on current load • Information is displayed on the DIAD IV identifying drop off order, position on truck • At delivery, package scanned. Information sent wirelessly to processing center ...
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...Q1: UPS 1 What are the inputs, processing, and outputs of UPS’s package tracking system? INPUTS: barcoded label (which has all the information regarding addresses, names and other info of the packages, all of this translated into a barcode). PROCESSING: the DIAD. OUTPUT: the information about the package (which was firstly translated into a barcode) that can be read by the DIAD, and so, the DIAD displays the addresses, names, etc. 2 What technologies are used by UPS? How are these technologies related to UPS’s business strategy? The technologies used by UPS are data management technology, networking and telecommunications technology, IT infrastructure and computer hardware and software. These technologies are related to their business strategy because they will be able to be more efficient and maintain high levels of customer service, while keeping costs low (e.g. avoiding pakages to go to wrong locations). 3 What business objectives do UPS’s information systems address? This UPS's information system addresses as objectives: operational excellence, customer and supplier intimacy and, finally, a competitive advantage. 4 What would happen if these systems were not available? If these systems were not available, UPS would not be able to be so efficient, it would not serve customers that well, it would not be so productive and consequently, it would not be that competitive. Q2: FEDEX 1 List the Business Processes displayed in the Video? When a package arrives...
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...transmitted to the processing. And lastly the output this is when the package or files are ready to pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? * Computer Center (Data Center) – This is the one that handles the processing and all of the global data process that is feed into the tracking system. * Bar-coding technology - goes with their strategy in delivering packages at the fastest possible time. * Delivery Information Acquisition Device (DIAD) - The DIAD also supported their business strategy of streamlining their business operations to provide best service to the customers. * A Web-based Post Order Management System - Management of other businesses supply chain with its own Global delivery network technology. * UPS’s Wide Area Network and Internet - helped in connect all their offices globally to connect to the centralized Data Center using Internet so that they can update the tracking system with live information and data for customers to also view in real time. 3. What...
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...CASE #1 Interesante conocer que United Parcel Service (UPS), la compañía más grande del mundo en distribución de paquetes a través de aire y tierra, comenzó en 1907 en una oficina de sótano del grande de un armario. Jim Casey y Claude Ryan, dos adolescentes de Seattle, con dos bicicletas y un teléfono, prometieron el mejor servicio y precios más bajos. UPS ha utilizado esta fórmula con éxito durante más de 90 años. UPS ha creado su propio sistema de información con “Delivery Information Acquisition Device” (DIAD) y “Web-based Post-Sales Order Management System” (OMS) en todo el mundo mediante el uso de tecnologías de la información desarrollada. Estos sistemas especiales ayudan a la empresa a reducir el costo de transacción en gran medida. Con la construcción de este sistema de gestión de la información que aumenta la eficiencia, UPS puede hacer que la estrategia de enrutamiento sea óptima, realizar pedidos en línea, y darle seguimiento a los envíos para satisfacer las necesidades del cliente. Estos sistemas de información garantizan la posibilidad de entrega de dos días en todo el país, reduciendo así los costos de almacenamiento e inventario de la empresa. Para poder entender el artículo con cada uno de los conceptos importantes y que ayudan a que esta sea una compañía competitiva, iré mencionando las respuestas a unas preguntas guías que harán que el ensayo sea más entendible. Para comenzar, los datos de entrada, procesamiento y salida del sistema electrónico “UPS package...
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...1. ¿Cuáles son las entradas, procesamiento y salidas del sistema de seguimiento de paquetes de UPS? En primera instancia utilizan una computadora portátil llamada Dispositivo de Adquisición de Información de Entrega (DIAD) ya que los conductores de UPS capturan automáticamente las firmas de los clientes junto con la información de recolección, entrega y la tarjeta de registro de horarios, después colocan el DIAD en un dispositivo de transmisión de información ubicado en el vehículo, el cual está conectado a la red de telefonía celular, ya con esto la información obtenida se transmite a la red de computadoras principales de UPS para su almacenamiento y procesamiento, además en diversos puntos a lo largo de la ruta del remitente al receptor existen lectores de códigos de barras los cuales escanean la información de envío, que se encuentra en la etiqueta del paquete, dicha información es enviada a la computadora central y ya con esto, desde cualquier parte del mundo se puede tener acceso a la información contenida para comprobar que se realizó la entrega o para responder preguntas por parte del cliente. 2. ¿Qué tecnologías utiliza UPS? ¿Cómo se relacionan estas tecnologías con la estrategia de negocios de UPS? UPS implementó un conjunto de programas de software personalizado que utiliza la investigación de operaciones y tecnología de mapas para optimizar la carga y entrega de los paquetes, además creó una división de Soluciones de Cadena de Suministros el cual ofrece un...
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...effective and efficient technology. COMPILATION What are the IT issues surrounding this case? * By investing heavily in IT, UPS has been able to gain a competitive advantage over its competitors. * How IT has been able to make work efficiient and efective by planning quicker and easier delivery roots, and also being able to track those delivery rootscan be an issue in this case. * Records of customers are kept, calculation of fees, and management of logistics are also saved through IT devices such as the bar code scanning systems etc. TO THINK ABOUT. 1) What are the inputs, processing and outputs of UPS package tracking system? A) Inputs * When UPS customer signs on theDelivery Information Acquisition Device (DIAD) that signature can be considered an input. * Customer Information eg house address. * Pickup’s eg mails, packages etc. B) Processing The whole process that involves from the UPS worker delivering the package to its final destination, which includes the recipient entering his/her information such as pick up and dlivery times into the time card is known as PROCESSING. C) Output * Delivery time * The mail, package or parcel as the case might be. 2)What technologies are used by UPS? How are these technolgies related to a UPS’s business...
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...A Value Chain Management Study at UPS Executive Summary UPS is the world’s largest express carrier and largest package delivery company with over $30 Billion in revenue (2001). Its primary service is small package delivery, which has increasingly become a low margin business, and one with growing competitive pressure. Due to these low margins, efficiency and productivity in operations are paramount to overall financial success. Although UPS has a strong history of being a well run company, there remains significant opportunity to improve the value chain in this service organization. At a high level, the value chain at UPS can be described as a series of package “sorts” that must occur between the time UPS receives the package from the sender, and the time it is delivered to its final destination. Generally speaking, technology has been engineered into most of these sort steps in an effort to improve productivity, package handling volume, and accuracy. However, several critical steps remain manual, labor intensive processes that are fraught with errors that require rework. Our group has focused on the final sorting step in the value chain, the “Pre-Load”. A worker performing the Pre-Load step must memorize up to 1,200 “knowledge units”, which consist of zip codes, cities, areas of town, or some combination of these. These knowledge units form the basis for a sorting decision that determines which package truck will carry the parcel to its’ final destination...
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...Tujuan dari memo ini adalah memberikan rekomendasi mengenai apakah akan berinvestasi di FedEx atau UPS, mengingat bahwa pasar transportasi udara di Cina sekarang terbuka untuk kedua perusahaan. Diuraikan dalam memo ini adalah penilaian terhadap pendekatan strategis dan evaluasi kinerja keuangan dan non-keuangan kedua perusahaan, yang menyebabkan kesimpulan bahwa UPS adalah peluang investasi yang unggul. 1.0 Pendekatan Strategis untuk FedEx dan UPS FedEx dan UPS adalah perusahaan paket pengiriman yang bersama-sama memberikan supply chain, transportasi, logistik dan layanan informasi terkait. FedEx telah berkembang dari yang beroperasi di 25 kota di AS, untuk melayani pasar internasional. Demikian pula, UPS awalnya dioperasikan hanya di AS sebelum ekspansi ke Kanada, Eropa, Amerika Latin dan yang terbaru, Cina. FedEx dan UPS menargetkan pasar yang sama dan bersaing untuk kehadiran di dalamnya. FedEx dan UPS memiliki beberapa perbedaan penting berkaitan dengan pendekatan strategis mereka untuk bisnis (lihat Tabel 1). FedEx, yang dianggap sebagai pemimpin yang inovatif, kewirausahaan, dan operasional memiliki strategi yang berfokus pada penyediaan layanan berkualitas tinggi kepada para pelanggannya. Inovasi teknologi FedEx, termasuk antarmuka COSMOS, memungkinkan untuk menyediakan layanan pengiriman tepat waktu kepada pelanggan dan klien besar. UPS memiliki strategi yang didorong oleh upaya untuk efisiensi dan pengurangan biaya. Di masa lalu, UPS dianggap sebagai "finansial...
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...running and managing a business today? What exactly is an information system? How does it work? What are its people, organization, and technology components? How will a four-step method for business problem solving help you solve information system-related problems? How will information systems affect business careers, and what information systems skills and knowledge are essential? 2. 3. 4. 5. 2 C HAPTER O UTLINE Chapter-Opening Case: The New Yankee Stadium Looks to the Future 1.1 The Role of Information Systems in Business Today 1.2 Perspectives on Information Systems and Information Technology 1.3 Understanding Information Systems: A Business Problem-Solving Approach 1.4 Information Systems and Your Career 1.5 Hands-On MIS Projects Business Problem-Solving Case: What’s the Buzz on Smart Grids? THE NEW YANKEE STADIUM LOOKS TO THE FUTURE Although baseball is a sport, it’s also big business, requiring revenue from tickets to games, television broadcasts, and other sources to pay for teams. Salaries for top players have ballooned, as have ticket prices. Many fans now watch games on television rather than attending them in person or choose other forms of entertainment, such as electronic games. One way to keep stadiums full of fans, and to keep fans at home happy as well, is to enrich the fan experience by offering more video and services based on technology. When the New York Yankees built a new Yankee Stadium, they did just that. The new Yankee Stadium, which...
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...Chapter 1 Business Information Systems in Your Career 1.1 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career STUDENT LEARNING OBJECTIVES • How are information systems transforming business and what is their relationship to globalization? • Why are information systems so essential for running and managing a business today? • What exactly is an information system? How does it work? What are its people, organization, and technology components? 1.2 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career STUDENT LEARNING OBJECTIVES • How will a four-step method for business problem solving help you solve information systemrelated problems? • How will information systems affect business careers and what information systems skills and knowledge are essential? 1.3 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career The New Yankee Stadium Looks to the Future • Problem: Escalating salaries, travel costs, and ticket prices, more competing entertainment options. • Solutions: Enhance fan experience by building state-of-the-art new stadium. 1.4 Copyright © 2011 Pearson Education, Inc. publishing as Prentice...
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