...Strategies Strategies for improving customer relations and building customer loyalty range from simply opening up communications channels to implementing elaborate point systems that reward loyalty. Enhanced customer communications approaches include: Providing customer feedback forms • asking about customer needs in general when customers call with problems • Training call-center staff to handle disputes uniformly and constructively • responding directly to customer feedback • demonstrating how the company listens to its customers • encouraging a service culture throughout the organization. * Listening skills * Analytical and problem solving skills, team work. * Have to be able to communicate information to patients effectively. * Be able to effectively communicate leads to better understand of the patients and population. * a. Know how to determine issues better. * b. You need to know how to address, and handle issues better. Strategies Strategies for improving customer relations and building customer loyalty range from simply opening up communications channels to implementing elaborate point systems that reward loyalty. Enhanced customer communications approaches include: Providing customer feedback forms • asking about customer needs in general when customers call with problems • Training call-center staff to handle disputes uniformly and constructively • responding directly to customer feedback • demonstrating how the company listens to...
Words: 994 - Pages: 4
...UNDERGRADUATE CURRICULA AND FACULTY 2007 – 2011 Proposed 2009 – 2013 2 Requirements for the BBA degree: Foundation Courses 40-41 Credits Core Courses 45 Credits Departmental Requirement 24 Credits Minor 15 Credits Total variable requirement for Graduation 124-125 Credits Foundation Courses Communication Skills ENG 101 ENG 102 ENG 105* ENG 106 ENG 202 Listening and Speaking Skills English Reading Skills Business English Advanced English Skills Introduction to English Literature 40-41 Credits 9 3 3 3 3 3 * Prerequisite ENG 101 & 102 Note: students not exempted from ENG 101 and ENG 102 will have to take ENG 101, ENG 102 and ENG 105. Note: students exempted from ENG 101 and ENG 102 will have to take ENG 105, ENG 106, ENG 202 Computer Skills CIS 101* CSC 101** Fundamentals of Computer System Introduction to Computer Science 3 3 3 * For students without basic knowledge of computer **For students with basic knowledge of computer & mandatory for students with Major in subjects offered from the SECS Numeracy MAT 100* MAT 210* Basic University Mathematics 1 Basic University Mathematics 2 6 3 3 3 *MAT 100 and MAT 210 mandatory for SLAS majors(English, Media & Communication, Anthropology) other than Sociology MAT 101* MAT 211* MAT 102* MAT 212* Intermediate University Mathematics II Probability and Statistics Introduction to Linear Algebra & Calculus Probability & Statistics for Sc. & Engr. 3 3 3 3 **MAT 101and MAT 211 mandatory for...
Words: 16148 - Pages: 65
...the organization’s productivities and uses the information to make changes within the organization and all business decisions. For example, the production plans and production results are inputs to the budgeting and accounting system (for financial planning) and the human resources systems (for staffing, training, etc.). The systems use a blend of computer and communications, hardware and software, human-machine interaction, and internal and external sources of data. A management information system (MIS) is a system or process that provides the information necessary to manage an organization effectively. MIS is viewed and used at many levels by management. It should be supportive of an organization’s longer term strategic goals and objectives. It is also those everyday financial accounting systems that are used to ensure basic control is maintained over financial recordkeeping activities. Financial accounting systems are an important functional element or part of the total MIS structure. An Enterprise Resource Planning (ERP) system is an integrated computer-based application used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to ease the flow of information between all business functions inside the boundaries of the organization and manage the connections to exterior stakeholders. Expert Systems are available...
Words: 447 - Pages: 2
...The aim of this essay is to explore an acute deterioration in the health of an adult I have encountered during a clinical placement, in an acute care setting. The essay will begin with a definition of acute care, followed by the introduction of my patient and predisposing factors. This essay will include an explanation of the significant pathophysiological changes and related clinical manifestations and a critical analysis of the nursing interventions implemented during the acute episode of care, focusing on holistic care, rationale and evidence base. It will then describe the actual deterioration in the patient’s condition, and discuss the nurse’s role in the recognition and assessment of the actual deteriorating condition following the trusts policies. Assessment tools, monitoring, detecting and reporting will be considered. Finally this essay will include a discussion of the importance of multidisciplinary team collaboration in the diagnosis and provision of care during the acute episode, and a discussion on whether the deterioration could have been prevented by identifying any areas of practice which could change in relation to evidence based practice. For the purposes of privacy and confidentiality, in accordance with NMC (2008) code of conduct, the name of the patient will be changed to Peter and the placement area will remain as an acute care setting. According to McFerran (2008) the term “acute” is described as a disease of rapid onset, severe symptoms, and brief duration...
Words: 4236 - Pages: 17
...Sierra Leone (Officially The Republic Of Sierra Leone) Archaeological finds show that Sierra Leone has been inhabited continuously for at least 2,500 years, populated by successive movements from other parts of Africa. The use of iron was introduced to Sierra Leone by the 9th century, and by AD 1000 agriculture was being practiced by coastal tribes. Sierra Leone's dense tropical rainforest largely protected it from the influence of any pre-colonial African empires and from further Islamic influence of the Songhai Empire. The Islamic faith however became common in the 18th century. European contacts with Sierra Leone were among the first in West Africa. In 1462, Portuguese explorer Pedro da Cintra mapped the hills surrounding what is now Freetown Harbour; naming shaped formation Serra de Leão (Portuguese for Lion Mountains).The Italian rendering of this geographic formation is Sierra Leone, which became the country's name. The Krio Language is national language spoken throughout the Sierra Leone. Krio is spoken by 97% of Sierra Leone's population and unites the different ethnic groups in the country, especially in their trade and social interaction with each other. Krio is the primary language of communication among Sierra Leoneans at home and abroad. The language is native to the Sierra Leone Creole people or Krios, (a community of about 300,000 descendants of freed slaves from the West Indies, United States and Britain), but it is spoken as a second...
Words: 2177 - Pages: 9
...Back Ground: Despite impressive strides in diagnosis and management of acute myocardial infarction in the past three decades, acute myocardial infarction continues to be a major health problem. About 50% of death from acute myocardial infarction occur within 1hr of the event and are attributable to arrhythmias most often ventricular fibrillation. Ischaemic injury can produce conduction blocks at any level of the atrioventricular or Intraventricular conduction systems. Such conduction block can occur in the atrioventricular node producing various grades of AV block. Conduction block can occur in either main bundle branch producing right or left bundle branch block or in the anterior and posterior fascicle of left bundle branch, producing left anterior &left posterior...
Words: 1089 - Pages: 5
...FIN 6406 A Financial Ratio Quarterly Trend Analysis of: Kellogg Co. Stock Symbol: K Listed on NYSE Exchange Prepared for: Dr. Edward Lawrence Department of Finance Florida International University In partial fulfillment of the requirements of Course: FIN 6406 By: Ana Carolina De Obaldía Rogemif Fuentes Cesar Giovanni Santos Fábrega Introduction For this project we decided to choose Kellogg’s Company (NYSE: K) to elaborate a financial quarterly trend analysis because it is a big, stable company with 108 years in the market and its products are sold in more than 180 countries worldwide. The ready to eat cereals first appeared in the late 1800’s when a group of vegetarians wanted to expand their food options and decided to create the wheat and corn flakes. It wasn´t until 1906 that Kellogg’s Co. entered the market and has stayed latent through many generations until these days. It is interesting that it survived two world wars and the depression of the United States in the 1930’s. Being this long in the market also means that they have known how to evolve in this world with constant changes, adapting to the behavioral changes in people and their likes remaining competitive and appealing. It is more of a mature company rather than growing company and has many brand-loyal customers. Regarding the sources of information consulted for this report, we used some financial websites to get the financial statements of Kellogg’s and its main competitor General Mills, which we will...
Words: 4831 - Pages: 20
...SES’s- GOI- FACULTY OF MANAGEMENT Course: MMS, Semester (II) Examination: Final Examination- 2013 Subject: Management Information System Date: 22/04/2013 Time: 2 hrs Maximum Marks: 30 Instructions: 1. Before starting to write the examination, make sure that it is complete and that there are no printing defects. This examination paper consists of 6 pages. There are 5 questions each of 6 marks, for a total of30 marks. 2. Read the questions carefully and answer what is asked, clearly and to the point only. 3. To assist you in answering the examination questions, the following glossary of terms is included. 4. All questions are compulsory and carry 10 marks each. Glossary Compare Examine qualities or characteristics that resemble each other. Emphasize similarities, although differences may be mentioned. Contrast Compare by observing differences. Stress the dissimilarities of qualities or characteristics. (Also Distinguish between) Criticize Express your own judgment concerning the topic or viewpoint in question. Discuss both pros and cons. Define Clearly state the meaning of the word or term. Relate the meaning specifically to the way it is used in the subject area under discussion. Perhaps also show how the item defined differs from items in other classes with an example. Describe Tell the whole story in narrative form. Diagram Give a drawing, chart, plan or graphic answer. Usually you should label a...
Words: 1121 - Pages: 5
...BIYUN JIANG jiangbiy@umich.edu • +1 (734)780-0316 536 S Forest Ave, Apt.1114, Ann Arbor, MI 48104 EDUCATION University of Michigan, College of Literature, Science and the Arts, Ann Arbor, MI May 2017 Major: Statistics GPA: 3.30/4.00 Purdue University, Krannert School of Management, West Lafayette, IN Jan 2013 – Dec 2014 Majors: Accounting and management GPA: 3.66/4.00, Semester Honors and Dean’s List EXPERIENCE Emerson InSinkErator Appliance Co., Ltd., Racine, United States May 2015- July 2015 Finance Intern * Rotated in general accounting, accounts receivable and accounts payable groups * Analyzed accounts payable data to strengthen liquidity and increase net profit * Performed internal audits on 2 projects in 4 weeks improving efficiency according to the Audit Board * Coordinated with Finance department to create a budget plan for capital and expense by using Microsoft Office Excel Patras Mental Health Association SOPSI, Patras, Greece May 2014 – June 2014 Marketing Intern * Developed a marketing plan which increased Facebook page followers by 400% to expand the awareness of the NGO to the European public * Conducted research to create fundraising events and as a result increased monthly profit by 5% * Proposed potential improvements and implemented changes in the NGO’s daily procedures in order to improve service quality...
Words: 381 - Pages: 2
...Information Systems for Tourism Hospitality Organisation Using Management Information Systems for Tourism Hospitality Organisation CONTENTS Introduction to the Project 2 Introduction to McDonald 3 Role of MIS within Tourism and Hospitality context 4 Importance of Management Information System for Hospitality and Tourism Industry 6 Use of IT System in an Organization to attain Competitive Advantage 7 Type of Database and Data warehousing in Tourism and Hospitality 9 Use of E-Commerce and MIS in the Industry 11 System Design Requirements of Tourism and Hospitality Business 14 Use of IT to Support Customer Relation Management 16 Role of Enterprise Resource Planning in Tourism and Hospitality 18 IT Security Issues within the Tourism and Hospitality Industry 20 Ethical and Privacy Issues on Use and Storage of Data. 21 ...
Words: 6812 - Pages: 28
...ISSUE: BUSINESS INTELLIGENCE RESEARCH BUSINESS INTELLIGENCE AND ANALYTICS: FROM BIG DATA TO BIG IMPACT Hsinchun Chen Eller College of Management, University of Arizona, Tucson, AZ 85721 U.S.A. {hchen@eller.arizona.edu} Roger H. L. Chiang Carl H. Lindner College of Business, University of Cincinnati, Cincinnati, OH 45221-0211 U.S.A. {chianghl@ucmail.uc.edu} Veda C. Storey J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4015 U.S.A. {vstorey@gsu.edu} Business intelligence and analytics (BI&A) has emerged as an important area of study for both practitioners and researchers, reflecting the magnitude and impact of data-related problems to be solved in contemporary business organizations. This introduction to the MIS Quarterly Special Issue on Business Intelligence Research first provides a framework that identifies the evolution, applications, and emerging research areas of BI&A. BI&A 1.0, BI&A 2.0, and BI&A 3.0 are defined and described in terms of their key characteristics and capabilities. Current research in BI&A is analyzed and challenges and opportunities associated with BI&A research and education are identified. We also report a bibliometric study of critical BI&A publications, researchers, and research topics based on more than a decade of related academic and industry publications. Finally, the six articles that comprise this special issue are introduced and characterized in terms of the proposed BI&A research framework. Keywords: Business intelligence...
Words: 16335 - Pages: 66
...Aniruddh Parab Mobile: +91 9819299443 / E-mail: aniruddh13481@gmail.com, ani130481@rediffmail.com Middle level positions in HR-Generalist / Payroll Management / Employee Relations with an organization of repute. Professional Synopsis ▪ Having over 10 years of rich experience in Human Resource Management, Payroll and in Human Resources – Operations. ▪ A strong work ethic, with demonstrated commitment to maintaining high professional standards based on accountability, integrity, reliability and responsibility developed by studies. ▪ Flexible and adaptable. Ability to work under pressure to meet specified targets and deadlines by efficiently coordinating a multitude of task at once. ▪ Identifies sound questioning and listening skills to identify staff and requirements and then demonstrates the capacity of going the ‘extra mile’ to meet them. ▪ Creating an environment that sustains and encourages high performance; motivating the teams in optimising contribution levels providing the requisite support for enabling them achieve targets successfully. CAREER FEATURES ORGANIZATION Pioneer Propertyzone India Services Pvt. Ltd Tenure Since June 2012 DESIGNATION Assistant Manager-Human Resources ⇨ Payroll Operation o End to end Payroll operation o Insure proper inputs such as Incentive, DOJ for new joinees etc in to Payroll system o Calculation of Income Tax and other statutory deduction o Preparation as well as payments of E.S.I.C....
Words: 1675 - Pages: 7
...INTELLIGENCE RESEARCH BUSINESS INTELLIGENCE AND ANALYTICS: FROM BIG DATA TO BIG IMPACT Hsinchun Chen Eller College of Management, University of Arizona, Tucson, AZ 85721 U.S.A. {hchen@eller.arizona.edu} Roger H. L. Chiang Carl H. Lindner College of Business, University of Cincinnati, Cincinnati, OH 45221-0211 U.S.A. {chianghl@ucmail.uc.edu} Veda C. Storey J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4015 U.S.A. {vstorey@gsu.edu} Business intelligence and analytics (BI&A) has emerged as an important area of study for both practitioners and researchers, reflecting the magnitude and impact of data-related problems to be solved in contemporary business organizations. This introduction to the MIS Quarterly Special Issue on Business Intelligence Research first provides a framework that identifies the evolution, applications, and emerging research areas of BI&A. BI&A 1.0, BI&A 2.0, and BI&A 3.0 are defined and described in terms of their key characteristics and capabilities. Current research in BI&A is analyzed and challenges and opportunities associated with BI&A research and education are identified. We also report a bibliometric study of critical BI&A publications, researchers, and research topics based on more than a decade of related academic and industry publications. Finally, the six articles that comprise this special issue are introduced and characterized in terms of the proposed BI&A research framework. Keywords: Business...
Words: 16335 - Pages: 66
...DRIVE THRU PHARMACIES IN IRAN Innovation distinguishes between a leader and a follower Innovation distinguishes between a leader and a follower Abstract Abstract business plan: outsourcing drive thru services to iran by: dorna shakoory asl business plan: outsourcing drive thru services to iran by: dorna shakoory asl Pharmacy as the last unit in the pharmaceutical supply chain is responsible for providing and delivering medicines to the patients and giving necessary advices to them, according to their needs and prescriptions based on standard health conventions of the country. Beside of this concern, which is primarily on pharmacies, this unit is considered as a small business unit and should have economical viability and acceptable profit, so that its main responsibility will not be negatively affected by recessions or any difficult economic situation. In this paper, the productivity of pharmacies, in case of outsourcing the drive thru systems in Iran in...
Words: 4846 - Pages: 20
...Epidemiology/Health Services/Psychosocial Research O R I G I N A L A R T I C L E Out-of-Pocket Costs and Diabetes Preventive Services The Translating Research Into Action for Diabetes (TRIAD) study ANDREW J. KARTER, PHD1 MARK R. STEVENS, MSPH, MA2 WILLIAM H. HERMAN, MD, MPH3 SUSAN ETTNER, PHD4 DAVID G. MARRERO, PHD5 MONIKA M. SAFFORD, MD6 MICHAEL M. ENGELGAU, MD, MS2 J. DAVID CURB, MD, MPH7 ARLEEN F. BROWN, MD, PHD4 THE TRIAD STUDY GROUP* OBJECTIVE — Despite the increased shifting of health care costs to consumers, little is known about the impact of financial barriers on health care utilization. This study investigated the effect of out-of-pocket expenditures on the utilization of recommended diabetes preventive services. RESEARCH DESIGN AND METHODS — This was a survey-based observational study (2000 –2001) in 10 managed care health plans and 68 provider groups across the U.S. serving ϳ180,000 patients with diabetes. From 11,922 diabetic survey respondents, we studied the occurrence of self-reported annual dilated eye exams and diabetes health education and among insulin users, daily self-monitoring of blood glucose (SMBG). Conditional probabilities were estimated for outcomes at each level of self-reported out-of-pocket expenditure by using hierarchical logistic regression models with random intercepts. RESULTS — Conditional probabilities of utilization (95% CI) varied by expenditure for dilated eye exam [no cost 78% (75– 82), copay 79% (75–...
Words: 4846 - Pages: 20
