...My Fear by Lawrence Raab struck me as a simplistic poem when first read. Upon the first reading I understood that Raab was talking about the emotion of fear, but once I read it again you couldn’t help but pick up on the obvious personification that Raab uses. I believe that to be the overall literary device that he uses in this poem. He refers to fear, an emotion, as “he” and “mister” giving it a much more personal backbone. “Mr. Fear” shows how Raab has respect for him and what he does. He doesn’t want fear to not exist, but instead he acknowledges fear’s existence. Raab gives fear its own emotions by saying, “Maybe he smiles when he finds the right one. Maybe he’s sorry.” I also feel like in this poem, Raab is talking about a nightmare. Nightmares always induce fear into our peaceful rest. The poem talks about dreams and what fear has in store for them. He also asks fear to make his burden he takes from him to be small and easy to get rid of. I tried to find some underlying meaning to the part of the poem where it says, “Fear, let me have a small brown bat and a purse of crickets...,” but I still wasn’t sure. A brown bat might represent a boy because boys play baseball and the purse would represent a girl. But I was still unaware how it tied into the fear notion. The overall theme that Raab is trying to get across with this poem is that fear is alive. It’s an emotion everyone feels, but it is also something that lives inside each person. It feeds off our deepest thoughts...
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...District Manager for Dunkin Donuts Odera Mogor MGT330: Management for Organizations Professor Jamal Ibrahim December 21, 2015 Introduction With the promotion of being the new District Manager, it is my mission to execute and coordinate business operations to achieve financial goals. I will make sure that business operations are executed in compliance to company standards. Establish a relationship of trustworthiness and effective communication with my staff. I will identify the company’s weaknesses and create a plan of action to remedy them. I will identify and maximize the company’s revenue, while addressing the teams concerns and provided guidance when necessary. I will also be providing my expertise in talent acquisition for the company. It is my responsibility to ensure that all guests are always serviced at a high personalized level, and will make sure that Dunkin Donuts is deeply involved with its communities. “Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). In this paper, I will outline how job design, organizational design, staffing, staff training and performance evaluation are the fundamentals of creating a business that is built to last. Job Design In order for the new Dunkin Donuts to be successful, it is very important to...
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...Dunkin Donuts District Manager Dunkin’ Donuts Joe Schmoe MGT 330: Management for Organizations Prof. Frances Marvel March 11, 2014 Dunkin Donuts As a district manager, many responsibilities come with the job. District management is responsible for virtually all the operations in the company with respect to the business goals that have been set out in the company plan. This is especially the case when the district assigned is a group of new area start-ups. District managers are responsible for the allocation of resources, hiring, training and managing teams. The roles of a district manager starting new Dunkin’ Donuts locations are no different yet they include the responsibility for a smooth start. These added responsibilities include job design, organizational design, staffing functions such as recruiting and selection, as well as the implementation of a training and performance appraisal processes. Job Design Job design aims to reduce job dissatisfaction and employee alienation by means of repetitive and mechanistic tasks. Organizations attempt to increase productivity levels, satisfaction and motivation to employees through job design. Job analysis, job description, and job specification are the three standard approaches to job design (Baack, Reilly, & Minnick, 2014). Job Analysis Job Analysis is a process, which is followed right after position identification and position building in an organization chart. It is the first step in the process of hiring...
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...Final Strategic Plan Bus/475 Integrated Business Topic Final Strategic Plan The strategic objective of Dunkin Donuts is to constantly fuel the growth of the franchise by continually trying to engage and attract potential new customers – while keeping current customers loyal. To meet these strategic objectives, Dunking Donuts must compile date and complete a balanced scorecard. According to Pearce and Robison (2009), a balanced scorecard measures a company’s financial performance, customer knowledge, internal business processes, learning, and growth to strategize to plan to meet company goals. The date compiled will be analyzed to measure process performance, productivity improvements, operations metric, employee satisfaction, employee turnover and retention, evaluate the level of organizational capacity, discover the nature of the organizational culture, and research the technological innovation of the company. Process or Internal Operations Perspective 1. Measure of process performance. A. Measure every employees’ performance including store managers and supervisors B. Look at the least productive stores and compare them to more profitable stores. Observe what the least productive store may be doing different from the more productive store. Implement those differences and observe if they work to better the store. C. The productive stores should be analyzed to determine where deficiencies lie and fix it. D. Observe how the current process can be made better...
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..."Using the case study provided at the end of the module, identify and explain the client's issues and devise a course of treatment for him, taking into account any ethical issues”. In this essay I will be exploring the issues raised in the case study provided which is about a 45 year old man named 'Mr. X'. I shall be explaining the issues Mr. X has expressed as I have understood them. To be in a position to help Mr X I need to identify issues that arise from the initial interview and produce a course of treatment that I feel would enable Mr X to meet his identified goals. I will be taking in consideration any ethical issues that need to be accounted for. Mr. X is a 45 year old man who has worked at the same Estate Agency for 18 years. He has presented to me the issue that he would like to apply for the manager’s position at his branch but his lack of confidence is holding him back. Mr. X has stood in for the current manager on many occasions so he knows that he is capable of doing the job but has reservations as he doesn’t want to cause any upset amongst the other staff or management if he is not successful. Further discussion with Mr. X revealed that one of the reasons he would like the job as manager is so that his mother would be proud of him and show him a little more respect. She is currently living in a home and he visits her regularly every Friday night although he says she tends to pick on him. Mr. X isn’t clear how or why his mother picks on him, just that she...
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...The day was starting as it would in Mr Volk’s classroom when Kai brought up the discussion of snowflakes. “Why does it snow diamonds here on neptune but not over on the moon where I used to live?” “The pressure is so strong here that all precipitation is diamonds, but back on the moon and mars it snows water.” Colton said. “Why does it snow water on other planets instead of other things?” Kai asked “It’s because of the way the atmosphere is on other planets and moons.” Mr Volk stated, “Let’s go outside and study this, do not forget to exit through the airlock system.” “It feels good to get some fresh artificial air made by machines.” commented Colton “So do either of you have any stories about how snow comes about on other planets, or do I need to say one?” “No, tell us one.” Kai and Colton said in sync and turning to each other in shock at what had happened. “Well I have one, but both of you must listen and not interrupt.” Mr Volk said. “ It happened a long time ago on a planet called Earth which was the only place humans could live before space exploration.” “ I thought that was fake.” said Kai....
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...1. Discuss the Dunkin’ Donuts store and/or visit the company’s website. Dunkin’ Donuts is famous for their many varieties of doughnuts and their wide range of bakery products which include muffins and bagels. Dunkin’ Donuts was first introduced as a retailer designed to bring quality donuts and the freshest coffee to consumers. Since they opened for business, it has rapidly became an intrinsic part of the American society . Though famous for their bakery goods that include among many others muffins, cookies, scones, and donuts . Dunkin’ Donuts also has a wide range of coffees- espressos, lattes and cappuccinos, which are freshly brewed . The website is also very enlightening and tells you alot about the various products that the company carries. 2. Based on the information presented in the video, and the information and experiences gathered in the store or online, assess Dunkin’s Donut’s points of differentiation and points of parity. In my opinion, based on the information presented in the video, and the information and experiences that i gathered when i visit a Dunkin’ Donuts store or when i browsed the website online, I think that Dunkin’s Donut’s points of differentiation lies in the fact that it has established a powerful brand and image through its efficient operations, low prices and the various high quality products it offers to it's customers on consistent basis. Additionally, I think that Dunkin’s Donut’s points of parity rests...
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...A. I. ”Cirrus, Socrates, particle, decibel, hurricane, dolphin, tulip, Monica” those are the words Monica says to David to “make him love her”. David is a mecha, also known as a highly developed robot. He is an experiment to Dr. Hobby, who wants to take robots a step further, and want to build a robot that can feel love. “We built a robot child, who can love, a robot child who will generally love the parents with a love that will never end.” Mr. and Mrs. Swinton’s son is critically ill. Henry, Mr. Swinton, is an employee of Dr. Hobby, so he and he’s wife gets go be tester of the new robot. Monica, Mrs. Swinton, is horrified by the thought of adopting a mecha, but her need for love is so big that she ends up saying yes. David is built to love, which means that he also can be jealous, needy, angry and sad. After a while, suddenly their son, Martin, gets out of his coma and come back home. The two boys gets jealous of one another, and Martin starts asking David a lot of questions, kind of annoying questions. He also begins to ask about his birthday, but the only thing he remember is some kind of a bird. After some time in the family, David begins to get annoyed by Martin, and it ends up with Monica driving him to the forest, and has to leave him there. David begins to apologize for not being a real boy and for not being Martin. He looks at Monica, and tells that Pinocchio became a real boy, so if he could just find the blue fairy, he could be a real boy too. She is telling...
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...With becoming the new District Manager at Dunkin’ Donuts comes great appreciation and responsibility. High standards and dynamic initiatives will be incorporated at the five new Dunkin’ Donuts locations. As a District Manager, new responsibilities will be given to help determine the success of this organization. Such responsibilities include but are not limited to creating a successful job design that offers a clear understanding of each position and their job tasks, recognizing the type of organization this business is to cater to each location’s consumer needs, and provide training to management at each store in order to recruit the most suitable employees and help them develop in the company. Job Design Within each Dunkin’ Donuts location, every job role is critical to the success of the franchise. During the initial implementation, each restaurant location will be comprised of a store manager, an assistant manager, a shift leader, three to four crew members, and a baker. These positions and staffing will fluctuate and depend on the demand of each individual location. A bi-monthly review of employee performance and sales analysis will be executed throughout the five Dunkin’ Donuts restaurants. Every restaurant includes a store manager that is in charge of directing the daily tasks. They will insure that their restaurant is kept up to standards in regards to food costs, sanitation, food preparation, and merchandising. Store managers are a vital component to the success...
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...Ubaidur Khan Ms. Walters ENG3U 4/17/2016 Eurocentrism; It’s all a Matter of Perspective When it boils down to it, everything in literature is a matter of perspective. If you were to read a book implying a conspiracy about the crises in Palestine and pinning all the blame on Canada, would you believe it? It’s quite likely - because when you read a book, you begin to see things from the perspective of the author, or, the perspective the author wants you to see things through. The author’s passages and vivid imagery would figuratively allow you to see, hear, and feel things from a perspective that ultimately influences your views, beliefs, and values. Eurocentrism is the practice of viewing things from a European perspective and it’s effects are usually subconscious in a way that those affected don’t realize they’re affected. So to what extent exactly does literature force us to consider the long term effects of eurocentrism? Now, as they have taught the next generations, which compose themselves of their own children and immigrated families, these traditions get passed on to them, and so on. However, the key point here is that they aren’t passed on as ‘eurocentric beliefs’, rather, they are passed on as ‘normal’ beliefs and traditions. Literature certainly allows us to consider the long-term effects of eurocentrism to a great extent, and it does this by modelling everyday examples where eurocentrism takes place in a way that allows us to see where and when eurocentrism takes...
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...Ten Lessons for the kids 1. Don’t be afraid to fail: If you never fail at anything, you may be aiming too low, playing it safe, and doing what Stephen Covey used to call “playing par 9 golf.” So, keep challenging yourself, even – and especially – after defeats. Emerson wrote, “When it’s darkest, men see the stars.” Failure and adversity are among the best ways to grow and to learn. (See these 10 quotes about perseverance in the face of adversity.) 2. Find the good in yourself. We all deserve to feel good about ourselves, without the need to derive our sense of self-worth from the people around us. Taken together, the judgments of teachers, parents, bosses and friends amount to a hall of fun house mirrors – one in which you’ll never get an accurate reflection of yourself. If you grow up longing for approval, you’ll risk becoming a pleaser, dependent on others for your sense of security and well-being. The opinions of those around you – though worth considering – are slender reeds on which to base your self-image. Instead, pick what matters most to you and stick with it. 3. And see the good in others, too. The harvest from showing genuine interest and respect to others is almost invariably an increase in your own self-esteem. The world is full of other people, so don’t go through life dismissing them, seeking distance from them, or being shy or afraid. Showing respect – and even reverence – for other humans is virtually always a “win-win” proposition. 4. There's no substitute...
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...to the traditional ways of the very successful NFL. They advertised the league as a new way for the customer to watch football, such as, rule changes to speed up the game and make it more intense, different camera angles, sexier dressed cheerleaders, and players and coaches wired for sound. The season was to start right after the Super Bowl of the NFL, so for the avid football fan, it would act as a buffer from the end of the NFL season. They also promoted a more intense and violent way of playing the game, in that, players were allowed much more leeway as far as illegal hits, fighting, taunting, etc. that would never be allowed in the NFL. NBC, a major network, became a partner in support of the XFL along with the original founder, Vince McMahon, CEO of the WWF, which is a professional wrestling organization. Partnering with NBC created a much more favorable marketing position and provided the upstart league a valid foothold in the tough market of professional sports. Step 3: SWOT Strength: The XFL had a unique, new way to watch football and gave viewers a chance to see the game from different perspectives, such as having cameras on the field, sideline interviews, and players and coaches wired for sound. It would bring the customer into the game on a much more interactive level. Some of these technologies introduced by the XFL are now being used by the NFL. Weakness: While promoting the different aspects they would bring to the game and the viewing experience,...
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...A key idea in Mister Pip is the power of literature and storytelling to affect lives. To what extent do you agree with this statement? This essay completely agrees with the statement “a key idea in the novel Mister Pip by Lloyd Jones is the power of literature and storytelling to affect lives”. This is aptly shown through the escape it can provide to the villagers during a civil war and as a form of narrative therapy to recover from the trauma of the war as well. In the novel, storytelling affects almost all the characters in a positive way. “Mister Pip’’ chronicles the experiences of Matilda, a young resident of a small village in Bougainville, an island in Papua New Guinea, during Frames Ona’s rebel uprising against the copper mine company, Bougainville Copper Ltd. This results in the mine closing, and a civil war ensues between the rebels and the Papua New Guinea Defence Force in 1990. The central idea that literature and storytelling can positively affect lives is effectively shown, when the readers gain an understanding of how Mr Watt’s narration of “Great Expectations” (G.E.) has a huge impact on village children, especially Matilda, the protagonist. Mr. Watts declares that he wants the novel, by Charles Dickens, as a “place of light” for the children who are trapped in this terrible civil war to escape into. For the children in the civil war, all western aid for which they were dependent on was cut off. They had no medications, fuel, candles, “and soon the littlest...
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...the Green Bay Packers fans. Ever since I stepped off the plane in Green Bay, the only colors I saw were green and gold. The Green Bay local supported their Packers to the point where it looked like people were from a different planet if they were not wearing the teams colors. Game day for the Green Bay fans is like Christmas in other cities. Not one person is working and everyone is either at home preparing for the game or at Lambeau tailgating at the crack of dawn. There is one Packer fan who takes it up a notch for his passion for the packers and that is St. Vincent Lombardi. Dressed in a green robe with gold accents and packer logo on his hat, this fan dresses as a bishop with the name of one of the greatest Packer coaches of all time, Vince Lombardi. When it comes down to the passion these fans have for their Green Bay Packers, these fans are the best in football. The foods and aromas surrounding Lambeau Field made it one of a kind. Upon walking into the gates of Lambeau Field the aromas of beer, bratwurst and cheese linger throughout the stadium. The smell of bratwurst sizzling on the...
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...Term report | Customer Service at Dunkin Donuts | Business Communication | | | 5/26/2014 | In a recent meeting, managers and supervisors for the company (your choice) where you work (your choice) expressed concerns about employees' customer-service skills. Moreover, they wondered whether the company should establish a specific set of customer service procedures— especially for new employees. They have asked you to investigate the customer service practices at other companies like yours to determine what skills your company should emphasize and what procedures, if any, your company should adopt. | Table of Contents Executive Summary……………………………………………………………………………….3 Customer Service at Dunkin Donuts and concerns about it………………………………………4 Customer Service at Rival Company (Gloria Jean’s)……………………………………………..5 Customer Service at Rival Company (Sattar Buksh)……………………………………………..6 Survey……………………………………………………………………………………………..7 Comparison………………………………………………………………………………………..9 Conclusion……………………………………………………………………………………….10 References………………………………………………………………………………………..11 Executive Summary: This report provides an analysis and evaluation of the customer service provided at various outlets of Dunkin Donuts in Karachi. Service and satisfaction levels must be monitored frequently to measure business effectiveness in retaining and attracting customers. When it comes to restaurants and food chains today, there is much stress on quality service. Since retail food market...
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